Xerox 4090 IPS manual Enter Show Document Attributes, Document Attributes to specify desired

		Resolving system problems
Symptom	Probable cause	Action
Job prints on the wrong	Paper in the tray and tray	• Check the trays and Enter Show Status.
paper, or is otherwise not	settings do not match.	• Change paper in the tray or set the
as expected.
		correct paper type using Set Tray.
	Job has a job ticket and	• Enter List Virtual Printers.
	specified virtual printer has	• Send to another virtual printer with
	SkipJTPreScan set to
		SkipJTPreScan set to False.
	True. (Does not apply to
	IPDS.)
	Job has attributes from	• Enter Show Document Attributes.
	some other source (DSC,	• Resend if necessary. Enter Change
	embedded from job ticket,
		Document Attributes to specify desired
	etc.)
		attributes.
		• Ensure that “Fit to Paper” or an
		equivalent selection is not selected in
		user print driver.
	User error in entering print	• Enter Show Document Attributes.
	options from the client	• Resend if necessary using correct
	workstation.
		options, or enter Change Document
		Attributes to specify the desired
		attributes.
Job prints correctly on the	There are PostScript	• Enter Show Document Attributes to
right media, but an error	setpagedevice operators in	view the requested media and compare
message on the trailer	the job that specify the	with output. Then check the PostScript
page indicates a media	media to use, and the job	code of the file. You can enter Examine
error.	submission method or	Document, but it may be easier to do this
	virtual printer specified	from a user workstation.
	other media.	• If the job has printed as desired, do
		nothing. If you want the job to print using
		the media set by the setpagedevice
		operators, do not use a job submission
		method that creates a job ticket, or use a
		virtual printer with SkipJTPreScan set to
		True, and no media attributes.

Troubleshooting Guide 7-3