2.Troubleshooting Xerox Client Software installation

Xerox Client Software is downloaded from the printer controller to a network client workstation to enable a print command. Refer to the Guide to Submitting Jobs from the Client for more information.

If you are unable to install the Xerox Client Software, or if you install it and all requests submitted fail, try the following:

Make sure the Xerox Client print command does not conflict with the local print command on the client system. To verify this, at the prompt (or on a new shell window prompt, for Sun clients), enter print. You should see the usage message for the Xerox Client print command.

If not, make sure that the environment variable path includes the subdirectory /usr/xerox/nps/client/bin and /usr/bin before the subdirectory containing the local print command. Also, resolve any print command aliases that might be set in the.cshrc file.

If you see the message “Server or Directory Unreachable” after executing a print command, perform the following steps:

1.If the printer controller software is newly installed, verify that queuing has started at the printer controller.

2.At the client, verify the host file exists and contains the printer controller name and TCP/IP address.

3.Verify the network connections between the printer controller and the client. Enter ping <Printer Controller name>; if that fails, enter ping <Printer Controller TCP/ IP address>. Verify that the TCP/IP address of the printer controller is the same as the one in the host file on the client.

4.Check for hardware problems.

Troubleshooting Guide

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Xerox 4090 IPS manual Troubleshooting Xerox Client Software installation

4090 IPS specifications

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