Xerox 4090 IPS manual Resolving printer problems, Symptom Probable cause Action

6.Resolving printer problems

This chapter describes printer-related problems other than paper jams, and suggests corrective actions. (Refer to “Clearing paper misfeeds and jams” for information on paper jams.

Symptom	Probable cause	Action
Printed sets are not stitched.	Stitcher/stacker is out of wire	If you have completed Advanced
	(fault code L152), or is	Customer Training (ACT), follow the
	jammed (fault code L172), or	recommended procedures to correct
	stitching head has	the problem. If not, contact your
	malfunctioned (various fault	supervisor or your service
	codes).	representative. Until the problem is
		fixed you can continue printing without
		stitching the output.
Printing stops and the printer	Incorrect paper size or a	1. Check the paper in the indicated
console displays a message	damaged sheet.	tray.
indicating that an incorrect		2. If the paper is not the correct size,
paper size is loaded in a
		load the correct size paper.
feeder tray.
		If the paper size is correct, press the
		Continue button to resume printing.
The number displayed in the	Stitching wire has decreased	If you have completed Advanced
Wire Percentage indicator of	to a percentage	Customer Training (ACT), follow the
the printer console begins to	predetermined by the service	recommended procedures to correct
flash, and the message	representative.	the problem. If not, contact your
STITCHER LOW ON WIRE		supervisor or your service
appears when you start a new		representative. You can continue
print job.		printing, but the stitcher may run out of
		wire.
		One percent of the wire will stitch
		about 300 sets (maximum).
Printer console displays the	Faulty component in the	1. Clear the message by pressing
message	offsetting mechanism of the	the Continue button on the printer
OFFSET FAILED, SET IN	stitcher.	console.
OUTPUT BIN NOT OFFSET,		2. Call customer service support for
but the printed sheets in the
		further assistance.
stitcher/stacker tray are offset
normally.

Troubleshooting Guide 6-1