Kenmore 790.7865, 790.7965, 790.7866 manual Before You Call, Possible CAUSE/SOLUTION

Before You Call

Solutions to Common Problems

Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.

OCCURRENCE

Range is not level.

Cannot move appliance easily. Appliance must be accessible for service.

POSSIBLE CAUSE/SOLUTION

Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of range until the rack is level. When range is level, cooktop may appear out of alignment if countertop is not level.

Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a carpenter to correct sagging or sloping floor.

Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are square and have sufficient room for range clearance.

Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.

Contact builder or installer to make appliance accessible.

Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.

Gas line is hard-plumbed. Have a flexible C.S.A. international approved metal appliance connector installed.

Surface burners do not light.Surface Control knob has not been completely turned to LITE. Push in and turn the Surface Control knob to LITE until burner ignites and then turn control knob to desired flame size.

Burner ports are clogged. With the burner off, use a small-gauge wire or needle to clean ports. See "Surface Burners" in the General Care & Cleaning table for additional cleaning instructions.

Range power cord is disconnected from outlet (electric ignition models only). Be sure cord is securely plugged into the outlet.

Electrical power outage (electric ignition models only). Burners can be lit manually. See

Setting Surface Controls.

Surface burnerflame burns half way around.

Burner ports are clogged. With the burner off, clean ports by using a small-gauge wire or needle.

	Moisture	is present after cleaning.			Lightly	fan the flame	and allow burner to operate			until
	flame is full.		Dry the	burners thoroughly		following instructions		in the	General Care &
	Cleaning	section.
Surface burner flame is orange.	Dust particles		in main	line. Allow	the burner to operate		a few	minutes	until flame	turns
	blue.

In coastal areas, a slightly orange flame is unavoidable due to salt air.

Oven	does not	operate.	Be sure the oven controls are		set correctly		for the desired function.		See Setting Oven
			Controls or Entire	Appliance	Does	Not	Operate	(see below).
			Be sure regulator	gas valve is	"ON".	See	installation instructions.
Entire	appliance	does not operate.	Check house circuit breakers.The time of day must					be set in order	to operate the oven.
			Make sure electrical cord/plug is plugged tightly into outlet (electric ignition models only).

Oven light does not work.

Service wiring not complete. Call 1-800-4-MY-HOME ® for assistance (See back cover).

Electrical power outage (electric ignition models only). Check house lights to be sure. Call your local electric company for service. Surface burners can be lit manually. See Setting Surface Controls.

Be sure gas supply is turned on.

Burned-out or loose bulb. See Changing the Oven Light (some models) to replace or tighten the bulb.

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