TROUBLESHOOTING GUIDE
NORMAL SOUNDS YOU MAY HEAR
The following sounds may be heard while the washer is operating. They are normal.
Clicking:
Door locking mechanism clicks when the door locks and unlocks.
Spraying or hissing:
Water spraying or circulating during the cycle.
Humming or gurgling:
Drain pump is pumping water from the washer at times during a cycle.
Splashing:
Clothes tumbling in the drum during the wash and rinse cycles.
BEFORE CALLING FOR SERVICE
If your washer does not function properly or does not function at all, check the following before you call for service.
Problem | Possible Cause | Solutions |
Rattling and clanking | Foreign objects, such as keys, coins, or safety | Stop washer, check drum and drain filter for |
noise | pins, may be in drum or pump. | foreign objects. If noise continues after washer is |
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| restarted, call for service. |
Thumping sound | Heavy wash loads may produce a | This is normal. If sound continues, washer is |
| thumping sound. | probably out of balance. Stop and |
|
| redistribute wash load. |
| Washer load may be out of balance. | Pause the cycle and redistribute the load |
| Washing shoes or tightly tangled clothes. | after the door unlocks. |
Vibrating noise | Shipping bolts and/or packaging materials | See the UNPACKING AND REMOVING SHIP- |
| were not removed. | PING BOLTS section in the installation require- |
|
| ments. |
| Wash load may be unevenly distributed in | Pause the cycle and redistribute the load after |
| the drum. | the door unlocks. |
| Not all leveling feet are resting firmly and | See Leveling the Washer in the Installation |
| evenly on the floor. | Instructions. |
| Floor not rigid enough. | Make sure that the floor is solid and does |
|
| not flex. See Flooring in the Installation |
|
| Requirements. |
Water leaking around | Inlet hose connection is loose at tap | Check hoses. Check and tighten hose |
washer | or washer. | connections. |
| House drain pipes are clogged. | Unclog drain pipe. Contact a plumber if |
|
| necessary. |
| Drain hose has come out of drain. | Tie drain hose to inlet hose or standpipe to |
| Drain hose is not inserted far enough. | prevent it from coming out during drain. It |
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| should be inserted about |
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| the standpipe. |
| Door glass is dirty. | Inspect door glass periodically to make |
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| sure there is no buildup of residue or other |
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| foreign matter. Follow cleaning instructions. |
Excessive sudsing | Too much detergent or incorrect detergent. | Only use detergent with the High- |
|
| Efficiency (HE) logo. See Detergent |
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| Use in the How to Use section. |
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