troubleshooting guide
Problem | Cause | Solution |
The processor will not operate. | No Power. | Check processor is plugged in. |
| No power/indicator light not lit. |
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| Bowl not fitted to power unit correctly. | Check bowl is located correctly and |
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| the handle is situated towards the |
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| right hand side. |
| Bowl lid not locked on correctly. | Check that the lid interlock is |
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| located correctly into the handle |
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| area. |
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| The processor will not work |
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| if the bowl and lid are fitted |
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| incorrectly. |
| Eco function operating. | Press either the Auto Button or turn |
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| speed control on, then return to ‘O’ to |
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| switch off Eco function. |
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| If none of the above check the |
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| fuse/circuit breaker in your home. |
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Compact chopper/grinder will not operate. | Compact chopper/grinder not locked on correctly. | The compact chopper/grinder will not |
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| operate if fitted incorrectly to the |
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| interlock. |
| Compact chopper/grinder not assembled correctly. | Check blade unit is fully tightened |
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| onto the compact chopper/grinder jar. |
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Blender will not operate. | Blender not locked on correctly. | The blender will not operate if |
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| fitted incorrectly to the interlock. |
| Blender not assembled correctly. | Check blade unit is fully tightened |
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| into the goblet. |
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Processor stops or slows | Overload protection operated. | Switch off, unplug and allow the |
during processing. | Processor overloaded or overheated during | appliance to cool down for |
| operation. | approximately 15 minutes. |
| Maximum capacity exceeded. | Refer to the speed chart for maximum |
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| capacities to process. |
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Power On light flashing rapidly. | Normal operation. | Check interlocks are engaged |
| The light will flash if the bowl, lid or blender are | correctly. |
| not fitted to the power unit or not locked in |
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| place correctly. |
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Power On light flashing slowly. | Normal operation. |
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| Food processor left plugged in for over 30 minutes | Press either the Auto Button or turn |
| without being operated and gone into Eco mode. | speed control on and then return to |
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| ‘O’ to switch off Eco function. |
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Auto and Power On light flashing. | Normal operation. | Check interlocks are engaged |
| The light will flash if the Auto selected but | correctly or press the Auto button to |
| interlocks not engaged. | switch off the Auto function. |
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Blender or compact chopper/grinder leaking | Seal missing. | Check seal is fitted correctly and not |
from blade assembly base. | Seal incorrectly fitted. | damaged. To obtain a replacement |
| Seal damaged. | seal see “service & customer care”. |
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Blender seal missing from blade unit when | The seal is packed | Unscrew goblet and check that seal |
removed from packaging. |
| is fitted to blade unit. |
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| To obtain a replacement seal see |
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| “service & customer care”. |
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Poor performance of tools/attachments. | Refer to hints in relevant “using the attachment” section. Check attachments are | |
| assembled correctly. |
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