R e q u e s t i n g A s s i s t a n c e o r S e r v i c e
To avoid unnecessary service calls, please check the “Troubleshooting” section. It may save you the cost of a service call. If you still need help, follow the instructions below.
If you need assistance or service
Call the KitchenAid Consumer Assistance Center toll free at 1-800-422-1230.
When calling:
Please provide KitchenAid with the pur- chase date, and the complete model
and serial number of your appliance (see
the “A Note to You” section). This information will help us better respond to your request.
Our consultants provide assistance with:
•Features and specifications on our full line of appliances
•Installation information
•Use and maintenance procedures
•Accessory and repair parts sales
•Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.)
•Referrals to local dealers, service companies, and repair parts distributors.
KitchenAid service technicians are trained to fulfill the product warranty and provide
To locate the authorized KitchenAid service company in your area, you can also look in your telephone directory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we recom- mend that you only use factory authorized parts. These parts will fit right and work right, because they are made to the same exacting specifications used to build every new KITCHENAID® appliance.
To locate factory authorized replacement parts in your area, call our Consumer Assistance Center tele- phone number or your nearest authorized
service center.
For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances Consumer Assistance Center
c/o Correspondence Dept.
2000 North
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
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