KitchenAid Bottom-Mount Built-In Refrigerator manual Assistance or Service, U.S.A

There is interior moisture buildup

■Are the air vents blocked in the refrigerator? Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for the location of air vents.

■Are the door(s) opened often? Avoid humidity buildup by getting all items out at one time, keeping food organized, and closing the door as soon as possible.

■Is the room humid? It is normal for moisture to build up inside the refrigerator when the room air is humid.

■Is the food packaged correctly? Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.

■Are the controls set correctly for the surrounding conditions? See “Using the Control(s).”

■Was a self-defrost cycle completed? It is normal for droplets to form after the refrigerator self-defrosts.

The doors will not close completely

■Are food packages blocking the door open? Rearrange containers so that they fit more tightly and take up less space.

■Is the ice bin out of position? Push the ice bin in all the way. If the ice bin does not go in all the way, it may not be put in straight. Pull it out and try again. See “Ice Maker and Storage Bin.”

■Are the pans, shelves, bins, or baskets out of position? Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See “Crisper and Crisper Covers.”

■Are the gaskets sticking? Clean gaskets according to the directions in “Cleaning.”

■Does the refrigerator wobble or seem unstable? Level the refrigerator. See “Adjust Doors” and “Level Refrigerator” in the Installation Instructions.

The doors are difficult to open

WARNING

Explosion Hazard

Use nonflammable cleaner.

Failure to do so can result in death, explosion, or fire.

■Are the gaskets dirty or sticky? Clean gaskets according to the directions in “Cleaning.”

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check

“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.

If You Need Replacement Parts

If you need to order replacement parts, we recommend that you use only factory specified parts. Factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance.

To locate factory specified parts in your area, call us or your nearest designated service center.

In the U.S.A.

Call the KitchenAid Customer eXperience Center toll free: 1-800-422-1230.

Our consultants provide assistance with:

■Features and specifications on our full line of appliances.

■Installation information.

■Use and maintenance procedures.

■Accessory and repair parts sales.

■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

■Referrals to local dealers, repair parts distributors, and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.

To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.

For Further Assistance

If you need further assistance, you can write to KitchenAid with any questions or concerns at:

KitchenAid Brand Home Appliances

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

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