Burner sparks but does not light
■Is there continuous sparking, but the burner does not light?
Discontinue use of the surface burner and contact a service technician.
Excessive heat around cookware on cooktop
■Is the cookware the proper size?
Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
■Is the proper cookware being used? See “Cookware” section.
■Is the control knob set to the proper heat level? See “Cooktop Controls” section.
■Is the cooktop level?
Level the cooktop. See the Installation Instructions.
Grill and Griddle results not what expected
■Was the grill or griddle preheated?
Preheat grill or griddle. See “SureSear™ Grill” or “Even- Heat™ Electric Chrome Griddle” sections for more information.
■Is there proper air circulation between foods? Space food evenly across the grill grates.
■Are foods taking too long to cook?
Partially frozen or very cold foods will increase cooking time. Thoroughly defrost foods.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance.
To locate factory specified parts in your area, call us or your nearest KitchenAid designated service center.
In theU.S.A.
Call the KitchenAid Customer eXperience Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
Accessories
Accessories U.S.A.
To order accessories, call the KitchenAid Customer eXperience Center toll free at
KitchenAid® Stainless Steel Cleaner and Polish
Order Part Number 4396920
KitchenAid® Stainless Steel Wipes
Order Part Number 8212510
Cooktop Cleaner
Order Part Number 31464
Cooktop Protectant
Order Part Number 31463
Gas Grate/Drip Pan Cleaner
Order Part Number 31617
Order Part Number 31682
Griddle
Order Part Number W10190534
Grill and Griddle Cover
Order Part Number W10160195
Wok Ring
Order Part Number W10216179
Stainless Steel Knobs - 6 Burner/1 Grill/1 Griddle
Order Part Number W10231704
Stainless Steel Knobs - 4 Burner/1 Grill/1 Griddle
Order Part Number W10231703
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