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Burner sparks but does not light
■Is there continuous sparking, but the burner does not
light?
Discontinue use of the surface burner and contact a service
technician.
Excessive heat around cookware on cooktop
■Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
■Is the proper cookware being used?
See “Cookware” section.
■Is the control knob set to the proper heat level?
See “Cooktop Controls” section.
■Is the cooktop level?
Level the cooktop. See the Installation Instructions.
Grill and Griddle results not what expected
■Was the grill or griddle preheated?
Preheat grill or griddle. See “SureSear™ Grill” or “Even-
Heat™ Electric Chrome Griddle” sections for more
information.
■Is there proper air circulation between foods?
Space food evenly across the grill grates.
■Are foods taking too long to cook?
Partially frozen or very cold foods will increase cooking time.
Thoroughly defrost foods.
ASSISTANCE OR SERVICEBefore calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID® appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Accessories
Accessories U.S.A.
To order accessories, call the KitchenAid Customer eXperience
Center toll free at 1-800-442-9991 and follow the menu prompts.
Or visit our website at www.kitchenaid.com and click on
“Shopping Options.” Go to “Replacement Parts & Accessories”
and click on “applianceaccessories.com.” Portable appliances,
bakeware, cookware, gadgets and textiles are also available.
KitchenAid® Stainless Steel Cleaner and Polish
Order Part Number 4396920
KitchenAid® Stainless Steel Wipes
Order Part Number 8212510
Cooktop Cleaner
Order Part Number 31464
Cooktop Protectant
Order Part Number 31463
Gas Grate/Drip Pan Cleaner
Order Part Number 31617
All-Purpose Appliance Cleaner
Order Part Number 31682
Griddle
Order Part Number W10190534
Grill and Griddle Cover
Order Part Number W10160195
Wok Ring
Order Part Number W10216179
Stainless Steel Knobs - 6 Burner/1 Grill/1 Griddle
Order Part Number W10231704
Stainless Steel Knobs - 4 Burner/1 Grill/1 Griddle
Order Part Number W10231703