ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance.
To locate factory specified parts in your area, call us or your nearest KitchenAid designated service center.
In Canada
Call the KitchenAid Canada Customer eXperience Centre toll free:
Our Consultants Provide Assistance With:
■Features and specifications on our full line of appliances.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Referrals to local dealers, repair parts distributors and service companies. KitchenAid Canada designated service technicians are trained to fulfill the product warranty and provide
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
For Further Assistance
If you need further assistance, you can write to KitchenAid Canada with any questions or concerns at:
Customer eXperience Centre
KitchenAid Canada
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Accessories
For accessories, you can visit our website at
www.kitchenaid.com/cookingaccessories.
Cooktop Care Kit
(ceramic glass models)
(includes cleaner, protectant, scraper, and applicator pads) Order Part Number 31605
Cooktop Protectant
(ceramic glass models) Order Part Number 31463A
affresh™ Stainless Steel Cleaning Wipes
(stainless steel models)
Order Part Number W10355049
affresh™ Cooktop Cleaner
(ceramic glass models)
Order Part Number W10355051
Gas Grate and Drip Pan Cleaner
Order Part Number 31617A
affresh™ Stainless Steel Cleaner
(stainless steel models)
Order Part Number W10355016
affresh™ Kitchen and Appliance Cleaner
Order Part Number W10355010
Cooktop Scraper
(ceramic glass models) Order Part Number WA906B
Gourmet Griddle
Order Part Number 4396096RB
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