Before Calling for Service
If hot water dispenser does not operate, check these points first:
■Has circuit breaker tripped or house fuse blown?
■Is power supply cord plugged into a grounded 3 prong outlet?
■Is the Temperature Control set to the “Off” position?
■Has the water supply been turned off?
■Is the electrical outlet controlled by a switch?
Troubleshooting Guide
If you need more help, check the chart below. This could save you the cost of a service call for a problem that is not covered by the warranty.
PROBLEM | CHECK THE FOLLOWING |
PROBLEM | CHECK THE FOLLOWING |
Water is not hot. | ■ Check that the circuit breaker is not |
| tripped or the house fuse blown. |
| ■ Check that power supply cord is |
| plugged into a grounded 3 prong outlet. |
| ■ Check if the electrical outlet is operated |
| by a switch. The switch may have |
| turned power off. |
| ■ Cold water in tank is still being heated. |
| Wait 15 minutes and check temperature |
Water does not flow from faucet.
■Check that water supply valve is open.
■Check that faucet screen is not clogged. See “Hot water dispenser care.”
■Check for hoses with kinks.
■If a water filter is used, check that water pressure to hot water dispenser is 20 psi (138 kPa) minimum.
| again. |
| ■ Check that the Temperature Control is |
| set to the “Max” setting. |
|
|
Vapor appears, | ■ Adjust Temperature Control to a lower |
dispenser makes | setting that eliminates the vapor or |
boiling water noises, | noise. If you live at a high altitude, you |
or water is too hot. | may need to lower the thermostat |
| setting to keep water from boiling. |
Water has an | ■ Hot water dispenser is attached to hot |
unpleasant taste. | water line. Attach to cold water line. |
| ■ Install a water filtration system on cold |
| water line to dispenser. |
| ■ If the dispenser has not been used for 3 |
| or more days or if only 1 to 3 cups of |
| water are dispensed in a day, the tank |
| may need to be purged. Hold the cap |
| open for 2 to 3 minutes to purge the old |
| water from the tank. Allow new water in |
| tank to reach maximum temperature |
Hot water drips or sputters from faucet.
■Check that tubing is not bent or kinked.
■Adjust Temperature Control to a lower setting that eliminates the drips or sputters.
■Check that faucet screen is not clogged. See “Hot water dispenser care.”
■Check for proper installation of copper tubing from faucet to storage tank and from faucet to cold water line. See “Installation instructions.”
| (approximately 15 minutes) before |
| dispensing water. |
|
|
Water flows very | ■ If a water filtration system is used, check |
slowly from faucet, | that the water pressure from the filter |
less than 1/2 gallon | system to the hot water dispenser is 20 |
(1.9 liter) per minute. | psi (138 kPa). |
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