KitchenAid KOMS155M manual Assistance or Service, U.S.A, Replacement Parts/Accessories

Display shows messages

■Is the display showing “:”?

The clock has not been set. See “Display” section to clear display. See “Clock” section to reset the clock.

■Is the display showing a letter followed by a number? See “Display” section to clear. If it reappears, call for service. See “Assistance or Service” section.

Display shows time countdown, but is not operating

■Is the Timer in use? See “Timer” section.

■On some models, is the Demo Mode in use? See “Demo Mode” section.

Tones are not sounding

■Are tones turned off? See “Tones” section.

ASSISTANCE OR

SERVICE

Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you only use factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance.

To locate factory specified parts in your area, call our Customer Interaction Center telephone number or your nearest KitchenAid designated service center.

Steam is coming from the vents

■Some steam is normal.

Fan running slower than usual

■Has the oven been stored in a cold area?

The fan will run slower until the oven warms up to normal room temperature.

Fan running during cooking

■This is normal. Fan comes on at low speed to cool the oven.

Cooking times seem too long

■Is the cooking power set properly? See “Cooking Power” section.

■Are large amounts of food being heated?

Larger amounts of food need longer cooking times.

■Is the incoming voltage less than specified in “Microwave Oven Safety?”

Have a qualified electrician check the electrical system in the home.

Radio or TV Interference

■	Is the microwave oven plugged into the same outlet?
	Try a different outlet.
■	Is the radio or TV receiver near the microwave oven?

In the U.S.A.

Call the KitchenAid Customer Interaction Center toll free:

1-800-422-1230.

Our consultants provide assistance with:

■Features and specifications on our full line of appliances.

■Installation information.

■Accessory and repair parts sales.

■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

■Referrals to local dealers, repair parts distributors, and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.

To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.

For further assistance

If you need further assistance, you can write to KitchenAid with any questions or concerns at:

KitchenAid Brand Home Appliances

Customer Interaction Center

553 Benson Road

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

Replacement Parts/Accessories

Move the receiver away from the microwave oven, or adjust

the radio or TV antenna.

■ Are the microwave oven door and sealing surfaces clean?

Make sure these areas are clean.

Turntable

Part No. 8185279

Turntable Support and Rollers Part No. 8185280

Countertop and Microwave

Oven Light Bulb

Part No. 8185282

Utensil Bars (2 bars - included in installation hardware kit) Part No. 8185284

S-Hooks (8 hooks - included in installation hardware kit) Part No. 8204698

Browning Pan

Part No. 8184863

Handle (for Browning Pan) Part No. 8204652

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