Troubleshooting
You can solve many common cooktop problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve your problem without outside help. If the suggestions do not work, see “Requesting Assistance or Service” on page 13 (in the U.S.A.), or on page 14 (in Canada).
PROBLEM | POSSIBLE CAUSE | SOLUTION | |
Nothing will operate | The unit is not wired into a live circuit | Wire the unit into a live circuit with proper | |
| with proper voltage. | voltage. (See Installation Instructions.) | |
| A household fuse has blown or a | Replace household fuse or reset circuit | |
| circuit breaker has tripped. | breaker. | |
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The surface units | A household fuse has blown or a | Replace household fuse or reset circuit | |
will not operate | circuit breaker has tripped. | breaker. | |
| You are not setting the control knobs | Push control knobs in before turning to a | |
| correctly. | setting. | |
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Control knob(s) will | You are not pushing in before turning. | Push control knob(s) in before turning to a | |
not turn |
| setting. | |
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| |
Cooking results | The cooktop is not level. | Level cooktop. (See Installation Instructions.) | |
are not what you | The pan used is not the correct type | Refer to a reliable cookbook for | |
expected | |||
or size. | recommended pan type and size. | ||
| |||
| Cookware does not fit the surface unit | Pan should be the same size or slightly | |
| being used. | larger than surface unit being used. | |
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