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TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

■Is the power supply cord unplugged? Plug into a grounded
outlet.
■Has a household fuse blown, or has a circuit breaker
tripped? Replace the fuse or reset the circuit breaker. If the
problem continues, call an electrician.

Cooktop will not operate

■Is the control knob set correctly? Push in knob before
turning to a setting.
■On some ceramic glass models, is the Cooktop Control
Lock set? See “Control Lock/All Off” in “Cooktop Controls -
Touch Activated Custom Control Temperature Management
System” section.

Excessive heat around cookware on cooktop

■Is the cookware the proper size? Use cookware about the
same size as the surface cooking area, element or surface
burner. Cookware should not extend more than ½" (1.3 cm)
outside the cooking area.

Hot surface indicator light stays on

■Does the hot surface indicator light stay on after controls
have been turned off? See “Hot Surface Indicator Lights” in
“Cooktop Controls - Touch-Activated Custom Control
Temperature Management System,” “Cooktop Controls -
Custom Knobs Custom Control Temperature Management
System” or “Cooktop Controls - Standard Knobs” section,
depending on your model.

Cooktop cooking results not what expected

■Is the proper cookware being used? See “Cookware”
section.
■Is the control knob or element controls set to the proper
heat level? See “Cooktop Controls - Touch-Activated
Custom Control Temperature Management System,”
“Cooktop Controls - Custom Knobs Custom Control
Temperature Management System” or “Cooktop Controls -
Standard Knobs” section, depending on your model.
■Is the appliance level? Level the appliance. See the
Installation Instructions.

Oven will not operate

■Is the electronic oven control set correctly? See “Glass
Touch-Activated Electronic Oven Control” section.
■Has a delay start been set? See “Timed Cooking” section.
■On some models, is the Control Lock set? See “Control
Lock” section.
■On some models, is the Sabbath Mode set? See “Sabbath
Mode - Option 7” section.

Oven temperature too high or too low

■Does the oven temperature calibration need adjustment?
See “Oven Temperature Calibration - Option 6” section.
■On some models, does the cooling fan run during BAKE,
BROIL or CLEAN? It is normal for the fan to automatically
run when the oven is in use. This helps cool the electronic
control.

Display shows messages

■Is the display showing “SET CLOCK”? There has been a
power failure. Clear the display. See “Oven Displays” section.
On some models, reset the clock, if needed. See “Clock/
Timer Display” section.
■Is the display showing a letter followed by a number?
Press OFF to clear the display. See “Oven Displays” section.
If a letter followed by a number reappears, call for service.
See “Assistance or Service” section.

Self-Cleaning cycle will not operate

■Is the oven door open? Close the oven door all the way.
■Has the function been entered? See “Self-Cleaning Cycle”
section.
■On some models, has a delay start Self-Clean cycle been
set? See “Self-Cleaning Cycle” section.
■Has a delay start been set? See “Timed Cooking” section.

Oven cooking results not what expected

■Is the appliance level? Level the appliance. See the
Installation Instructions.
■Is the proper temperature set? Double-check the recipe in
a reliable cookbook.
■Is the proper oven temperature calibration set? See “Oven
Temperature Calibration - Option 6” section.
■Was the oven preheated? See “Bake,” “Broil,” “Easy
Convect Conversion,” “Convection Bake,” “Convection
Roast” or “Convection Broil” section.
■Is the proper bakeware being used? See “Bakeware”
section.