Troubleshooting

www.kodak.com/go/support 37

Camera/computer communications
Camera freezes up
when a card is
inserted or
removed.
■Turn the camera off, then back on. Make sure the camera is turned off
before inserting or removing a card.
Memory card full. ■Insert a new card (page 3), transfer pictures to the computer
(page1 3), or delete pictures (page11).
Memory card and
internal memory
full.
■Transfer pictures to the computer (page13), then f ormat the card or
internal memory (page20).
Caution: Formatting a card deletes all pictures and videos,
including protected files.
If... Try one or more of the following
The computer does
not communicate
with the camera.
■Visit www.kodak.com/go/c433support.
■Turn on the camera (page2).
■Install new batteries (page 1) or charge rechargeable batte ries.
■See the Power Management section of the computer user’s guide to
disable this feature.
■Connect cable to camera and computer port (page 13).
■Install the software (page12).
■Disconnect the USB cable. Close all open application s. Re-install the
software (page12).
■Disconnect camera from the computer. Close all software applications,
reconnect camera.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
■Disconnect USB cable. (If using camera dock or printer dock,
disconnect cable and remove camera from dock). Close all open
applications. Re-install the software (page12).
If... Try one or more the following