Troubleshooting

www.kodak.com/go/support 47

Camera/computer communications
Camera does not
recognize SD card.
■Purchase a ce rtified SD /SDHC card . (MMC and wri te-once SD cards are
not supported.)
■Reformat the card (see page33).
Caution: Formatting a card deletes all pictures and videos,
including protected files.
■Insert a card into the slot, then push to seat (see page4).
Camera freezes up
when a card is
inserted or
removed.
■Turn the camera off, then back on.
■Make sure the camera is turned off before inserting or removing a
card.
Memory card full. ■Insert a new card (see page 4), transfer pictures to the computer ( see
page37), or delete pict ures (see page 17).
Memory card and
internal memory
full.
■Transfer pictures to the computer (see page 37), then format the card
or internal memory (see page 33).
Caution: Formatting a card deletes all pictures and videos,
including protected files.
If... Try one or more of the following
The computer does
not communicate
with the camera.
■Turn on the camera (see page 3).
■Make sure the battery is fully charged (see page2).
■Connect the USB cable to camera and computer port (see page 37 ).
■Install the software (see page36).
■Disconnect the USB cable. Close all software applications. Re-install
the software (see page 36).
■Disconnect camera from the computer. Close all software applications,
reconnect camera.
If... Try one or more of the following