46 www.kodak.com/go/support

Troubleshooting

Computer/connectivity problemsDirect printing (PICTBRIDGE enabled Printer) problems
Memory card not
recognized or camera
freezes with card
■Card may be corrupted. Format the card in the camera (see
page41).
■Use another memory card. Only SD or SDHC Cards are supported.
Cannot find the
desired picture/video
■To view pictures on a card or in internal memory, see page19.
Status Solution
Computer does not
communicate with
the camera
■Turn off the camera, then turn it back on.
■Make sure the battery is charged and installed correctly (see
page1 ).
■Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and the computer (see page42). Then
turn on the camera.
■See KODAK Software Downloads at
www.kodak.com/go/camerasw.
Status Solution
Cannot print ■The camera must be in PTP (not mass storage) mode. Change the
Computer Connection setting (in the Settings menu) to Other
Application (see page40).
Status Solution