4

Troubleshooting and support

For step-by-step product support, go to www.kodak.com/go/digitalframesupport and select Step-by-Step Solutions & Repair.

Picture frame problems

If...

Try one or more of the following

Frame does not

Make sure the power cable that was included with your frame is

turn on.

connected securely (see page 2).

 

Unplug the power cable for 5 seconds, then reconnect the cable.

 

Press and hold the power button (for about 2 seconds), then

 

release.

 

 

Nothing happens when

Insert a certified SD/SDHC/MMC/XD/MS/MS Pro Duo Card, with

a memory card or USB

images, into the card slot, then push to seat it (see page 6).

device is connected.

Make sure the USB device is connected securely (see page 7).

 

Make sure the file format of your pictures and videos are

 

supported. (see page 32).

 

 

Remote control doesn’t

Remove and re-install the battery (see page 34).

work.

Purchase a new battery (see page 34).

 

 

Frame freezes up or

Unplug the power cable for 5 seconds, then reconnect the cable.

doesn’t work properly.

Press and hold the power button (for about 2 seconds), then

 

release.

 

Reset the frame. On the back of the frame, press the mode and

 

power buttons (see page i) at the same time. Highlight a reset

 

option, then press OK.

 

Just reset—reset and save all pictures on the frame.

 

Reset and delete all pictures—reformat the internal

 

memory and delete all pictures on the frame.

 

Return to slide show without doing anything

 

 

www.kodak.com/go/support

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Image 35
Kodak P750 Picture frame problems, Try one or more of the following, Reset and delete all pictures-reformat the internal