Troubleshooting and support

If...

Try one or more of the following

You set automatic

If your frame loses power, the clock returns to the factory setting and

on/off but the frame

auto on/off times are disabled. See Re-setting your frame after losing

doesn’t turn on and off

power, page 31.

at the specified times.

 

 

 

Screen messages

Screen message

Try one or more of the following

File is bad.

The frame cannot display the picture because the file is

(usually preceded by the file name.

corrupted or it’s an unsupported file format (see page 32).

For example: xxx_xxxx.JPG file is

NOTE: Videos are not supported.

bad)

 

 

 

Write failed. Select another

The frame was unable to copy the picture.

location.

Insert a different card or device (page 6).

 

 

 

Error attempting to open file or

Turn off the frame, then turn it back on. Press and

directory.

hold the power button (for about 2 seconds), then

 

release. If the problem persists, contact customer

Error occurred while closing a file.

support help, at

 

www.kodak.com/go/digitalframesupport.

Error invalid filename.

 

 

 

Error reading from file.

 

 

 

Error writing from file.

 

 

 

Error writing a file.

 

 

 

Error writing to a file.

 

 

 

File Copy Failed!

 

 

 

Internal error.

 

 

 

Parameter is invalid.

 

 

 

Unknown error.

 

 

 

30

www.kodak.com/go/support

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Image 36
Kodak P750 manual Screen messages, Screen message Try one or more of the following