Troubleshooting and support

Screen messages

Screen message

Try one or more of the following

File is bad.

The frame cannot display the picture because the file is

(usually preceded by the file name.

corrupted or it’s an unsupported file format (see page 32).

For example: xxx_xxxx.JPG file is

NOTE: Videos are not supported.

bad)

 

 

 

Write failed. Select another

The frame was unable to copy the picture.

location.

Insert a different card or device (page 6).

 

 

 

Error attempting to open file or

Turn off the frame, then turn it back on. Press and

directory.

hold the power button (for about 2 seconds), then

 

release. If the problem persists, contact customer

Error occurred while closing a file.

support help, at

 

www.kodak.com/go/digitalframesupport.

Error invalid filename.

 

 

 

Error reading from file.

 

 

 

Error writing from file.

 

 

 

Error writing a file.

 

 

 

Error writing to a file.

 

 

 

File Copy Failed!

 

 

 

Internal error.

 

 

 

Parameter is invalid.

 

 

 

Unknown error.

 

 

 

30

www.kodak.com/go/support

Page 36
Image 36
Kodak P87 manual Screen messages, Screen message Try one or more of the following