Troubleshooting (cont.)

Symptoms

Probable Causes

Recommended Action

 

 

C.

Jets are blocked.

C.

Remove blockage.

3.

User keypad is

A.

Control program is locked.

A.

Reset GFCI or RCD.

 

illuminated, but does not

 

 

 

 

 

respond to icons or outer

 

 

 

 

 

ring.

 

 

 

 

 

 

B.

Wiring harness from user

B.

Check wiring for proper

 

 

 

keypad to control is loose,

 

connections. Replace wiring

 

 

 

disconnected or damaged.

 

harness if necessary.

 

 

C.

User keypad does not work.

C.

Replace user keypad.

 

 

D.

Control does not work.

D.

Replace control.

4.

User keypad indicator bar

A.

Control program is locked.

A.

Reset GFCI or RCD.

 

keeps scanning at

 

 

 

 

 

power-up.

 

 

 

 

 

 

B.

Wiring harness from user

B.

Check wiring for proper

 

 

 

keypad to control is loose,

 

connections. Replace wiring

 

 

 

disconnected or damaged.

 

harness if necessary.

 

 

C.

User keypad does not work.

C.

Replace user keypad.

 

 

D.

Control does not work.

D.

Replace control.

5.

User keypad is

A.

Power cord from pump to

A.

Check wiring for proper

 

illuminated, but pump

 

control is loose, disconnected or

 

connections.

 

won’t start.

 

damaged.

 

 

 

 

B.

Pump does not work.

B.

Replace pump.

 

 

C.

Control does not work.

C.

Replace control.

6.

Motor runs but pump

A.

Pump is shimmed too high.

A.

Lower pump/control to subfloor

 

won’t prime (cavitates).

 

 

 

level.

 

 

B.

Small air leak at pump inlet.

B.

Securely tighten nut(s) on intake

 

 

 

 

 

side of pump.

 

 

C.

Motor/pump does not work.

C.

Replace motor/pump.

 

 

D.

Control does not work.

D.

Replace control.

7.

Pump stops before 18

A.

GFCI or RCD tripped.

A.

Identify source of fault, and correct.

 

minutes.

 

 

 

Reset GFCI or RCD.

 

 

B.

Suction is blocked.

B.

Remove obstruction.

 

 

C.

Jets are blocked.

C.

Remove blockage.

 

 

D. Motor overheated and

D. Check for blockage at suction

 

 

 

protection device activated.

 

and/or jets. Remove blockage and

 

 

 

 

 

allow motor to cool.

8.

Pump does not

A.

20-minute timer inadvertently

A.

See Service Manual.

 

automatically stop after 22

 

disabled.

 

 

 

minutes.

 

 

 

 

9.

Pump won’t turn off

A.

User keypad does not work.

A.

Replace user keypad.

 

when the Power icon on

 

 

 

 

 

user keypad is pressed.

 

 

 

 

 

 

B.

Control does not work.

B.

Replace control.

10.

Pump operates but

A.

Motor/pump does not work.

A.

Replace motor/pump.

 

variable speed feature

 

 

 

 

 

does not work.

 

 

 

 

 

 

B.

Control does not work.

B.

Replace control.

11.

Bath water cools while

A.

Water temperature above 104°F

A.

Allow bath water to cool.

 

pump is operating.

 

(40°C).

 

 

 

 

B.

Heater has turned off either

B.

Turn heater on.

 

 

 

manually or automatically.

 

 

 

 

C.

Wiring from heater to control is

C.

Check wiring for proper

 

 

 

loose, disconnected or damaged.

 

connections.

 

 

D. Heater does not work.

D. Replace heater.

 

 

 

 

 

 

Kohler Co.

15

1199250-2-A

Page 15
Image 15
Kohler 1199250-2-A manual Troubleshooting, Symptoms Probable Causes Recommended Action

1199250-2-A specifications

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