Troubleshooting Guide (cont.)

Ensure that electrical power is available to the toilet while it is in use.

Disconnect power to the toilet before servicing.

Perform checks as listed in the troubleshooting table for the identified symptom.

Any problems not covered in this chart should be referred to your installer or dealer.

For warranty service, contact your dealer or wholesale distributor.

If you need to locate a Kohler Authorized Service Representative in the United States, call our Customer Service Department at 1-800-4-KOHLER (1-800-456-4537).

For general information, call one of the following numbers:

In the U.S.A., call 1-800-4-KOHLER (1-800-456-4537)

In Mexico, call 001-877-680-1310

In Canada, call 1-800-964-5590

To make fixing the situation easier for both you and us, be sure to provide all the pertinent information. This could include a complete description of the problem, the product name, the model number, the color or finish, and the date the product was purchased.

Troubleshooting Table

 

Symptoms

Recommended Action

 

1. Poor flush.

A.

If poor flush occurred for heavy waste while

 

 

using the short trip button, use the long trip

 

 

button.

 

 

B.

If poor flush occurred soon after the toilet was

 

 

previously used, the tank may not have refilled

 

 

completely. Check the position of the water

 

 

supply shut-off valve. If required, fully open the

 

 

valve or wait longer between flushes.

 

 

C.

Check for clogged trapway or rim holes. Clean if

 

 

necessary.

 

 

D. Check for clogged soil pipe or vents. Clean if

 

 

necessary.

 

 

E.

If poor flushes occur with full tanks and clean

 

 

trapway, rim holes, soil pipes, and vents, then the

 

 

pump may be the problem. Check that the pump

 

 

hoses are undamaged and are properly installed.

 

 

 

 

 

 

 

 

Kohler Co.

 

19

1057478-5-C

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Kohler K-3393 Troubleshooting Table, Troubleshooting Guide, For general information, call one of the following numbers
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K-3393 specifications

The Kohler K-3393 is an elegantly designed, high-performance toilet that embodies both functionality and style, making it a popular choice among homeowners and designers alike. This model falls under Kohler's esteemed collection of bathroom fixtures, known for their commitment to quality and innovation.

One of the standout features of the K-3393 is its innovative water-saving technology. It utilizes the AquaPiston canister flush, which ensures a powerful and efficient flush while consuming significantly less water compared to traditional toilets. This eco-friendly design not only conserves water but also contributes to lower utility bills, making it an environmentally responsible choice. The K-3393 has a flushing performance that meets or exceeds industry standards, making it a reliable option for both residential and commercial settings.

The K-3393 is designed with comfort in mind. It features an elongated bowl that provides added room and support, making it more comfortable for users, especially for those with mobility issues or those who simply prefer a more spacious seating arrangement. The height of the bowl is also optimized for ease of use, similar to a chair height, which benefits users of all ages.

Maintenance is simplified with the K-3393, as it features a smooth, easy-to-clean surface that resists stains and bacteria accumulation. This added convenience ensures that the toilet remains hygienic and visually appealing over time. Furthermore, the toilet includes a sleek design that enhances the overall aesthetic of any bathroom, blending seamlessly with various decor styles.

The K-3393 also comes equipped with a toilet seat that is ergonomically designed for comfort and ease of use. The Quick-Release hinges make it easy to remove and clean the seat, ensuring hygiene is prioritized without any extra hassle.

Lastly, Kohler backs the K-3393 with a strong warranty, ensuring peace of mind for customers regarding quality and reliability. With modern design, exceptional performance, and sustainability at its core, the Kohler K-3393 is an excellent choice for any bathroom renovation or new construction project.
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