Troubleshooting Guide (cont.)
Ensure that electrical power is available to the toilet while it is in use.
Disconnect power to the toilet before servicing.
Perform checks as listed in the troubleshooting table for the identified symptom.
Any problems not covered in this chart should be referred to your installer or dealer.
For warranty service, contact your dealer or wholesale distributor.
If you need to locate a Kohler Authorized Service Representative in the United States, call our Customer Service Department at
For general information, call one of the following numbers:
In the U.S.A., call
In Mexico, call
In Canada, call
To make fixing the situation easier for both you and us, be sure to provide all the pertinent information. This could include a complete description of the problem, the product name, the model number, the color or finish, and the date the product was purchased.
Troubleshooting Table |
| ||
Symptoms | Recommended Action |
| |
1. Poor flush. | A. | If poor flush occurred for heavy waste while | |
|
| using the short trip button, use the long trip | |
|
| button. |
|
| B. | If poor flush occurred soon after the toilet was | |
|
| previously used, the tank may not have refilled | |
|
| completely. Check the position of the water | |
|
| supply | |
|
| valve or wait longer between flushes. |
|
| C. | Check for clogged trapway or rim holes. Clean if | |
|
| necessary. |
|
| D. Check for clogged soil pipe or vents. Clean if | ||
|
| necessary. |
|
| E. | If poor flushes occur with full tanks and clean | |
|
| trapway, rim holes, soil pipes, and vents, then the | |
|
| pump may be the problem. Check that the pump | |
|
| hoses are undamaged and are properly installed. | |
|
|
|
|
|
|
|
|
Kohler Co. |
| 19 | |
