Care and cleaning
Like anything of lasting quality, Kohler tapware and fittings require a certain amount of periodic care to preserve their lustrous finish. Clean your new Kohler tapware and fittings with a mild soap, rinse thoroughly with warm water and dry with a clean, soft cloth. The ideal cleaning technique is to always blot dry any water from metal surfaces.
Allowing water to evaporate on metal will form water deposits. It is important to use a dabbing action to dry metal, not an abrasive or rubbing action.
Never use cleaners containing abrasive cleansers, ammonia, bleach, acids, or chemicals that can damage the finish. By taking the time to dry your tapware often, soap and water deposits can be prevented.
Failure to comply with these cleaning instructions may void Kohler’s warranty obligations.
Customer Care
Kohler Co. warrants its tapware manufactured after January 1, 2006, to be leak and drip free during normal residential use for as long as the original consumer purchaser owns his/her home. *If the tapware should leak or drip during normal use, Kohler will, free of charge, mail to the purchaser the cartridge necessary to put the tapware in good working condition.
Kohler also warrants all other aspects of the tapware, to be free of defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns his/her own home. If a defect is found in normal residential use, Kohler Co. will, at its election, repair, provide a replacement part or product, or make appropriate adjustment. Damage to a product caused by accident, misuse, or abuse is not covered by this warranty. Proof of purchase (original sales receipt) must be provided to Kohler with all warranty claims. Kohler Co. is not responsible for labour charges, installation, or other consequential costs. In no event shall the liability of Kohler exceed the purchase price of the tapware.
If the tapware is used commercially, Kohler warrants the tapware to be free from defects in material and workmanship for one (1) year from the date the product is installed, with all other terms of this warranty applying except duration.
If you believe that you have a warranty claim, contact Kohler Co., either through your plumbing supplies retailer, or by writing.
Australian residents please contact: Kohler Co., Attn.: Customer Service Department, PO Box 257, Regents Park, NSW 2143.
New Zealand residents please contact Kohler Co., Attn.: Customer Service Department,
133 Diana Drive, Glenfield, Auckland.
Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, colour, the date the product was purchased and from whom the product was purchased. Also include your original invoice. For other information, or to obtain the name and address of the service and repair facility nearest you, call 1300 362 284 from within Australia or (09) 980 6800 from within New Zealand.
The foregoing warranties are in lieu of all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
Seller disclaims any liability for special, incidental or consequential damages.
This warranty is to the original consumer purchaser only, and excludes product damage due to installation error, product abuse, or product misuse, whether performed by a contractor, service company, or the consumer. This is our exclusive written warranty.
Kohler Mira Limited, December 2008 |
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