Troubleshooting (cont.)
Symptoms | Probable Causes | Recommended Action | |||
1. Remote control does not | A. | Batteries improperly installed or | A. | Replace batteries. | |
| work. |
| dead. |
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| B. | Antenna on wiring harness is | B. | Replace wiring harness. |
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| damaged. |
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| C. | Remote control not programmed | C. See homeowners guide or service | |
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| correctly. |
| manual. |
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| D. Remote control does not work. | D. Replace remote control. | ||
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| E. | Control does not work. | E. | Replace control. |
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Backjet System |
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Symptoms | Probable Causes | Recommended Action | |||
1. | Backjets do not operate. | A. | Whirlpool pump is not | A. | Turn on pump. |
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| operating. |
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| B. | Backjet butterfly valve does not | B. | Check for loose connections or |
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| open. |
| wires leading from backjet pulse |
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| canister to control. Replace backjet |
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| pulse canister or control if |
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| necessary. Refer to installer/dealer. |
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| C. | Not enough water in whirlpool. | C. | Fill whirlpool so water level |
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| sensors are covered. |
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| D. Actuator switch does not work. | D. Replace actuator switch. Refer to | ||
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| installer/dealer. |
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| E. | Power from pump motor to | E. | Check for loose connections or |
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| control is off. |
| wires leading from pump motor to |
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| control. Refer to installer/dealer. |
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| F. | Backjet pipe is blocked. | F. | Remove obstruction. |
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| G. Switch wire from switch to | G. Reconnect or replace switch wires | ||
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| control is disconnected. |
| that use modular plug. Refer to |
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| installer/dealer. |
2. | Backjets do not pulse. | A. | Pulse canister does not work. | A. | Check for loose connections or |
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| wires leading from pulse canister to |
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| control. Replace pulse canister or |
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| control if necessary. Refer to |
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| installer/dealer. |
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| B. | Switch does not work. | B. | Replace switch. Refer to |
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| installer/dealer. |
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| C. | Switch wire from switch to | C. | Reconnect or replace switch wires |
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| control is disconnected. |
| that use modular plug. Refer to |
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| installer/dealer. |
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Neckjet System |
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Symptoms | Probable Causes | Recommended Action | |||
1. Keypad does not respond | A. | User keypad does not work. | A. | Replace user keypad. | |
| when neckjet mode is |
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| selected. |
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2. | Pump operates but | A. | Pillow is not installed. | A. | Make sure the pillow is properly |
| neckjets do not turn on. |
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| attached to the neckjet body. |
| Indicator bar on user | B. | Reed switch does not work. | B. | Check reed switch wiring and |
| keypad is flashing. |
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| replace if necessary. |
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| C. | Wiring harness from neckjet to | C. | Check wiring for proper |
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| control is loose, disconnected or |
| connections. Replace wiring |
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| damaged. |
| harness if necessary. |
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Kohler Co. | 11 |
