Return Authorization
Procedure
HOW TO EXPEDITE | If you believe there is a problem with your component, please con- | |
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SERVICE | tact your dealer, distributor, or the Krell factory to discuss the problem | |
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| before you return the component for repair. To expedite service, you | |
| may wish to complete and | |
| Service section of our website at: | |
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| http://www.krellonline.com |
| To contact the Krell Service Department: | |
| TEL | |
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| FAX | |
| service@krellonline.com | |
| WEB SITE | http://www.krellonline.com |
HOW TO RETURN | To return a product to Krell, please follow this procedure so that we | |
A PRODUCT | may serve you better: | |
| 1. Obtain a Return Authorization Number (R/A number) and ship- | |
| ping address from the Krell Service Department. | |
| 2. Insure and accept all liability for loss or damage to the product | |
| during shipment to the Krell factory and ensure all freight (ship- | |
| ping) charges are prepaid. | |
| The product may also be hand delivered if arrangements with the | |
| Service Department have been made in advance. Proof of purchase | |
| will be required for warranty validation at the time of hand delivery. | |
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IMPORTANT | Use the original packaging to ensure the safe transit of the product to | |
| the factory, dealer, or distributor. Krell may, at its discretion, return a | |
| product in new packaging and bill the owner for such packaging if the | |
| product received by Krell was boxed in nonstandard packaging or if | |
| the original packaging was so damaged that it was unusable. If Krell | |
| determines that new packaging is required, the owner will be notified | |
| before the product is returned. | |
HOW TO PURCHASE | To purchase additional packaging, please contact your authorized | |
ADDITIONAL PACKING | Krell dealer, distributor, or the Krell Service Department for assis- | |
| tance. |
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Krell SACD Standard | 19 |
