Return Authorization
Procedure
HOW TO EXPEDITE | If you believe there is a problem with your component, please con- | ||
SERVICE | tact your dealer, distributor, or the Krell factory to discuss the | ||
| problem before you return the component for repair. To expedite | ||
| service, you may wish to complete and | ||
| Form in the Service section of our website at: | ||
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| http://www.krellonline.com | |
| To contact the Krell Service Department: | ||
| TEL |
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| FAX |
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| service@krellonline.com | ||
| WEBSITE | http://www.krellonline.com | |
HOW TO RETURN | To return a product to Krell, please follow this procedure so that | ||
A PRODUCT | we may serve you better: | ||
| 1. Obtain a Return Authorization Number (R/A number) and ship- | ||
| ping address from the Krell Service Department. | ||
| 2. Insure and accept all liability for loss or damage to the product | ||
| during shipment to the Krell factory and ensure all freight (ship- | ||
| ping) charges are prepaid. | ||
| The product may also be hand delivered if arrangements with the | ||
| Service Department have been made in advance. Proof of pur- | ||
| chase will be required for warranty validation at the time of hand | ||
| delivery. |
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IMPORTANT | Use the original packaging to ensure the safe transit of the product | ||
| to the factory, dealer, or distributor. Krell may, at its discretion, | ||
| return a product in new packaging and bill the owner for such pack- | ||
| aging if the product received by Krell was boxed in nonstandard | ||
| packaging or if the original packaging was so damaged that it was | ||
| unusable. If Krell determines that new packaging is required, the | ||
| owner will be notified before the product is returned. | ||
HOW TO PURCHASE | To purchase additional packaging, please contact your authorized | ||
ADDITIONAL PACKING | Krell dealer, distributor, or the Krell Service Department for assis- | ||
| tance. |
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SERIAL NUMBER | Your |
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Krell | 23 |
