Kyocera 2020D, 3920DN, 4020DN 6 Troubleshooting

Troubleshooting 6-1

6 Troubleshooting

This chapter explains how to handle printer problems, understand

messages, and clean paper jams.

General Guidelines 6-2

Print Quality Problems 6-3

Error Messages 6-5

Ready, Data, and Attention Indicators 6-11

Clearing Paper Jams 6-12

If a problem cannot be corrected, contact your service technician.

Contents

Main Contents Index Page iv Legal Information Notice on Software Notice Regarding Tradenames CAUTION NO LIABILITY IS ASSUMED FOR ANY DAMAGE CAUSED BY IMPROPER INSTALLATION. License Agreements IBM Program License Agreement vi Typeface Trademark Acknowledgement Monotype Imaging License Agreement vii viii Open SSLeay License Original SSLeay License ix x Compliance and Conformity Safety Information Laser Safety Laser Notice Radio Frequency Transmitter Radio Tag Technology Caution Labels CDRH Regulations Ozone Concentration xiii Safety Instructions Regarding the Disconnection of Power Declaration of Conformity (Australia) Page Page xvi Symbols xvii Installation Precautions Environment Other Precautions xviii Power Supply/Grounding the Machine Handling of plastic bags Introduction-xix Precautions for Use Cautions when using the machine Introduction-xx Cautions when Handling Consumables Introduction-xxi About the Operation Guide Conventions in This Guide Page Components at the Front of the Printer Components at the Left of the Printer and Internal Components Components at the Rear of the Printer Operation Panel Page 2-2 Paper Handling General Guidelines Paper Availability Paper Specifications Paper Handling 2-3 Minimum and Maximum Paper Sizes 2-4 Paper Handling Selecting the Right Paper Condition Composition Paper Sizes Smoothness Basis weight Paper Weight Equivalence Table Thickness Moisture Content 2-6 Paper Handling Paper Grain Other Paper Properties Paper Handling 2-7 Special Paper Transparency Labels 2-8 Paper Handling Postcards Paper Handling 2-9 Envelopes Thick Paper Colored Paper Page Paper Handling 2-11 Paper Type Page Page Loading Paper into the Cassette 1 2 Page Page Page Loading Paper into MP (Multi-Purpose) Tray Loading Paper 3-7 5 6 Loading Envelopes into the MP Tray 4 Connecting and Printing Connections Page Changing Network Interface Parameters TCP/IP, TCP/IP (IPv6) settings 2 3 1 2 3 4 Page 3 1 2 3 4 5 Page Page Page Printing a Network Interface Status Page Connecting and Printing 4-13 Installing the Printer Driver Installing the Printer Driver on Windows PC 1 2 3 Page Page Page Page Page Printing from Application Software 4-20 Connecting and Printing Status Monitor Accessing the Status Monitor Exiting the Status Monitor Screen Overview Pop-up window Page 4-22 Connecting and Printing Status Monitor Settings Sound Notification Tab 1 2 3 4 Page Uninstalling Software (Windows PC) Page 5-2 Maintenance Toner Container Replacement Frequency of toner container replacement Starter Toner Container Toner Kits Understanding Messages Requesting Toner Container Replacement Replacing the Toner Container 1 Page Page Page Cleaning the Printer Prolonged Non-Use and Moving of the Printer 6 Troubleshooting 6-2 Troubleshooting General Guidelines Tips Troubleshooting 6-3 Print Quality Problems 6-4 Troubleshooting Troubleshooting 6-5 Error Messages 6-6 Troubleshooting Troubleshooting 6-7 6-8 Troubleshooting Troubleshooting 6-9 6-10 Troubleshooting Storage Error Codes CompactFlash (CF) Card and USB Flash Memory Errors Hard Disk Errors Troubleshooting 6-11 RAM Disk Errors Ready, Data, and Attention Indicators 6-12 Troubleshooting Clearing Paper Jams Possible Paper Jam Locations Troubleshooting 6-13 General Considerations for Clearing Jams Utilizing Online Help Messages Page Page Page Page Page 7 Using the Operation Panel 7-2 Using the Operation Panel Understanding the Operation Panel 7-4 Using the Operation Panel Message Display Status Information Error Codes Using the Operation Panel 7-5 Indicators in Message Display Ready, Data, and Attention Indicators Ready Page Using the Operation Panel 7-7 Cursor Keys OK Key Using the Menu Selection System Menu Selection System Entering the Mode Selection Menu Selecting a Menu Setting a Menu Cancelling Menu Selection 7-10 Using the Operation Panel Setting a Mode Selection Menu 1 Report Print > 2 Report Print Page Using the Operation Panel 7-13 Print Status Page 1 2 3 4 Understanding the Status Page >Print Status Page ? Status Page 7-14 Using the Operation Panel Page Page Using the Operation Panel 7-17 USB Memory (USB flash memory selection) 2 6 Print File (Printing a file) 1 2 Page Using the Operation Panel 7-19 Job Box Job Retention 7-20 Using the Operation Panel Job Storage 2 Quick Copy (Using Quick Copy) Job Box > Page Page Page Page Counter (Viewing the counter value) 7-26 Using the Operation Panel Paper Settings 2 Paper Settings > Using the Operation Panel 7-27 MP Tray Size (Setting MP tray paper size) 2 4 MP Tray Type (Setting the MP tray paper type) 2 4 Cassette (1 to 4) Size (Setting the cassette paper size) 1 2 >MP Tray Type ? PLAIN Custom Paper Size Setting the Paper Size from the Operation Panel 2 4 5 Page Page 7-32 Using the Operation Panel Type Adjust (Creating custom paper type) 2 Normal 2 4 6 Page 7-34 Using the Operation Panel Print Settings 2 Paper Source (Selecting the paper feed source) 1 2 3 4 Print Settings > Page 7-36 Using the Operation Panel Duplex (Duplex printing) Binding Modes 1 2 >Duplex Page Page Page Page Page Page Page Page Page Page Using the Operation Panel 7-47 Network (Network settings) 2 TCP/IP (IPv4 settings) 1 2 Network > >TCP/IP Page Page Page Page Device Common (Selecting/Setting the common device) Page Page RAM Disk Mode (Using the RAM disk) 1 2 4 >RAM Disk Mode 7-56 Using the Operation Panel 1 2 3 4 Hard Disk (Using the optional hard disk) 1 2 IMPORTANT The RAM Disk Size menu option only appears when >>RAM Disk Size 119MByte >Hard Disk > Page Page Page Page Page Page Page Security Page Page Page Page Page Page Page 7-72 Using the Operation Panel Job Accounting (Job Accounting selection/setting) 2 ID (Administrator ID input) 1 2 3 4 Job Accounting > Page Page Page Page Page 7-78 Using the Operation Panel Admin (Administrator settings) 2 ID (Administrator ID input) 1 2 3 4 Page Page Adjust/Maintenance (Adjust/Maintenance selection/setting) Page Page Page Page 8-2 Option Option 8-3 Expansion Memory Modules Correct Incorrect Precautions for handling the memory module Page Option 8-5 Paper Feeder (PF-310) CompactFlash (CF) Card Page Other Options Page Parallel Interface USB Interface Specifications Interface Signals Network Interface Features Specifications Page Page 10-2 Appendix Specifications Page 10-4 Appendix Environmental Standard Requirements Glossary Page Page Page Index-1 Index Numerics A B C F G H I J N O P Index-4 R S Index-5 T U V W