16 | Warranty and Return Information |
Warranty Terms and Conditions
Warranty Performance
Every product offered is fully guaranteed by the manufacturer. The complete warranty detail of each product is available upon request. The manufacturer’s warranty sets the terms and conditions for repair or replacement of non-conforming material. Kyocera Solar, Inc. offers no coverage beyond the manufacturer’s explicit warranty. Kyocera Solar,Inc. is not responsible for any incidental or consequential damage to persons,property,or other loss or injury resulting from a defect or improper use or installation.
Satisfaction is guaranteed. If you are not satisfied with a product, it may be returned for refund (excluding shipping and handling) within 14 days. All returns are subject to approval. Please contact Kyocera Solar, Inc., Customer Service at 1-800-223-9907 before returning products.
All returns require prior authorization. Before you return a product, Kyocera Solar, Inc. Customer Service must assign a Return Authorization (RA) number. This RA number must appear on the outside of the box of any return. Returns without RA numbers will be refused and returned to the shipper. Some shipping and handling charges may be applied. Please refer to the Kyocera Solar, Inc. Customer Service Return Policy.
Return Authorization (RA) Numbers
Please contact Kyocera Solar, Inc. Customer Service at 1-800-223-9907 to obtain an RA number. You must have the original Sales Order Number or Invoice.
The Customer Service Representative will have specific instructions for you. All products must be returned to Kyocera Solar, Inc. for evaluation. Replacements are not sent automatically except in specific circumstances. You may order a replacement part under dealer terms. If the returned goods are found to be covered under the manufacturer’s warranty, you will be credited the cost of the goods. Otherwise, the repaired or replaced item will be shipped freight pre-paid. The customer is responsible for freight costs to Kyocera Solar, Inc.
Receiving an RA number does not guarantee final disposition. All returns are subject to final inspection. Kyocera Solar, Inc. reserves the right to deny any claim.
All merchandise returned for refund or exchange must be received in original factory condition including: packing material, inserts, and manuals. You will be charged for any missing items.
Shipping and Delivery
Replacement parts will be shipped prepaid upon verification of claim. The dealer or consumer is responsible for freight charges to return product to Kyocera Solar, Inc. Merchandise will be shipped by best method.
Shipping Damage and / or Shortage
In the event of shortage of material or visible damage to merchandise, the receiving party must note any damage or shortage on the carrier’s delivery receipt. Please notify Kyocera Solar, Inc. Customer Service immediately at 1-800-223-9907. DO NOT REFUSE A DAMAGED SHIPMENT. The receiving party will be charged the full freight amount for any damaged shipment returned to Kyocera Solar, Inc. without approval and an RA number assigned.
Special Instructions for Returning Products
1.Never return any product without first obtaining an RA number.
2.The RA number must appear on the outside of the shipping box.
3.We recommend using UPS Ground Service, Insured.
4.Packages sent freight collect will be refused.
Kyocera Solar, Inc. Customer Service Return Policy
All authorized Kyocera Solar, Inc. dealers are required to process warranty claims. The dealer must obtain a Return Authorization (RA) number in order to return goods to Kyocera Solar, Inc. Only refused or undeliverable orders may be returned without an RA number.
Authorized returns will be accepted without a stocking or handling fee under the following conditions:
1.The goods are returned in original condition and packaging within 30 days.
2.The goods were received damaged, failed, or inoperable.
3.The goods were returned due to failure within the manufacturer’s warranty period.
4.The goods were returned due to customer order error within 30 days.
5.The goods were returned due to salesperson error.
6.The goods were shipped in error.
Authorized returns will be accepted with a minimum stocking or handling fee under the following conditions:
1.The goods were returned within 30 days, but not in original packaging. (Minimum 10% handling fee or cost of re-packaging, whichever is greater).
2.The goods were returned after 30 days. (15% handling fee).
3.Custom or special order products may be charged a higher handling fee.
Authorized returns for non-warranty items will be accepted for repair under the following conditions:
1.The goods were authorized for return to be repaired.
2.The customer must approve the cost amount of repairs.
3.The goods will not be returned until payment in full has been received.
4.If the customer declines the repairs, the parts will be returned.
Refused or non-deliverable goods will be handled in the following manner:
1.In the case of orders refused without prior notification, the receiving party will be charged freight plus 10% handling.
2.In the case of undeliverable goods, the customer will pay freight.
General conditions and terms:
1.Only Kyocera Solar, Inc. Customer Service can issue Return Authorizations.
2.All returns require a RA except as listed above.
3.The customer is responsible for freight to Kyocera Solar, Inc. Except in special circumstances listed above, freight back to the consumer or dealer will be the responsibility of Kyocera Solar, Inc.
4.All questions or concerns must be directed to Kyocera Solar, Inc. Customer Service.
