TROUBLE SHOOTING
Most of the troubleshooting issues can be easily solved. The common cases and their respective solutions are listed in the table below. If the problem persists, please contact the Technical support.
Problem | Possible Reason | Solution | |
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| The battery is totally | Change the battery | |
| discharged. | ||
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| The power adapter is not | Check whether the connector of the | |
| power adapter is completely plugged into | ||
| plugged properly. | ||
No video, no audio. | the power jack of the device. | ||
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| The device is not powered | Slide [POWER SWITCH] to “ON” position. | |
| on. | ||
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| The program table is empty. | Perform “Auto Search” to discover the | |
| available channels. | ||
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| The number of available |
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| channels is limited due to |
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| the local broadcasting | Perform “Auto Search” to rescan all the | |
| system. The available | channels. | |
In | channels can vary |
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depending on the area. |
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number of |
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| Use the external antenna to increase the | ||
channels is not as |
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The signal quality of some | reception sensitivity. For indoor use, | ||
much as expected. | |||
TV channels is too low. | place the antenna close to a window and | ||
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| place it on high point. | |
| Some TV channels are not | Only the locally free broadcasted | |
| channels can be viewed. They can differ | ||
| available. | ||
| depending on the area. | ||
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| Use the external antenna to increase the | |
In | Some TV channels signal | reception sensitivity. For indoor use, | |
of the channels | quality is too low. | place the antenna close to a window and | |
show “no signal or |
| place it on high point. | |
random mosaic |
| Check your country | |
tiles appear on the | No | It is not possible to watch digital | |
display.” | in the area. | TV/listen to digital radio in | |
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| areas. | |
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| The audio volume is too low. | Press [VOL+] button to raise the volume. | |
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There is no sound | The earphones are not | Check if the earphone plug is clean and | |
connected properly. | well inserted. | ||
output. | |||
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The device is located close | Move the device to another location and | ||
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| to strong magnetic field. | use it again. | |
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