TROUBLESHOOTING Qualified Technicians Only
| PROBLEM | CAUSE(S) |
| SOLUTIONS |
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1) | Pilot will not light, and Piezo Igniter does | a. Electrode wire (at Piezo Igniter) not | • | Make sure connections are solid. | |
| not produce a heavy blue spark. | pushed completely on. | • | Replace piezo igniter. | |
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| b. Piezo igniter is defective |
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2) | Pilot will not light, but Piezo Igniter pro- | a. Incorrect lighting procedure. | • | Carefully follow the lighting / operating | |
| duces a heavy blue spark. | b. No gas to appliance due to shut valves or |
| instructions found in the appliance of this | |
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| disconnected gas lines. |
| owner's manual. | |
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| • | Check for multiple gas | |
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| gas supply lines. | |
3) Pilot will not stay lit. | a. Thermocouple is not firmly connected to | • | Ensure thermocouple is fully inserted into | ||
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| control valve. |
| pilot assembly. | |
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| b. Pilot flame is not directed to top of ther- | • | Replace thermocouple. | |
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| mocouple. |
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| c. Thermocouple is defective. Make sure |
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| connection is solid. |
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4) | Pilot flame stays lit, but main burner will | a. Burner control switch (on control panel) is | • | Position the burner control switch to | |
| not light. | in "OFF" position; or thermostat (if in- |
| "ON"; or adjust the thermostat. Refer to | |
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| stalled) is turned off or temperature set- |
| manufacturer's instructions for thermo- | |
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| ting is too low. |
| stat. | |
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| b. Electrical wiring is damaged or poorly | • | Refer to Control and Safety Wiring Dia- | |
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| connected |
| gram (Figure 11) and check electrical | |
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| c. One of the following components may be |
| connections. | |
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| defective: burner control switch, thermo- | • | Refer to Control and Safety Systems | |
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| stat, or thermopile. |
| Wiring Diagram. Electrically bypass | |
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| components one at a time and replace | |
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| defective item. | |
5) Smell of gas | a. Loose fittings may be allowing gas to leak | • | Check all joints for leakage: pilot assem- | ||
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| out. |
| bly, gas supply system, main burner as- | |
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| sembly, pilot and burner adjustment | |
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| screws. Use a proper leak check solu- | |
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| tion. WARNING: Never use an open | |
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| flame to check for leaks. | |
6) A thin coating of black soot forms on the | a. Burner primary air inlet is restricted or | • | Be sure all openings (fresh air inlets) in | ||
| window. NOTE: See page 19, Cleaning | blocked. |
| stove are free from dust and debris. Re- | |
| Glass. | b. Flames make contact with logs or other |
| check these areas periodically. | |
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| surfaces. | • | Make sure ceramic logs are in their cor- | |
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| c. Improper venting. |
| rect positions. | |
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| • | Check for flue blockage, disconnected | |
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| flue, improper installation, negative air | |
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| pressure inside building (with respect to | |
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| exhaust exit), or "down draft" situation. | |
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| Make appropriate corrections. | |
7) A white coating forms on windows, logs, | a. Residues / impurities being burned off. | • | Follow cleaning guidelines outlined in the | ||
| and / or inside walls of firebox. |
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| MAINTENANCE section of this manual. | |
8) Circulation blower makes a humming | a. Impeller blades in circulation blower are | • | Disconnect electrical power to circulation | ||
| sound, but there is no circulation air. | dirty. |
| blower, access blower and clean impeller | |
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| b. Circulation blower is defective. |
| blades as outlined in the MAINTE- | |
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| NANCE section of this manual. | |
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| • | Replace blower. |
REFERENCE INFORMATION FOR QUALIFIED TECHNICIAN: Thermopile / Thermocouple Operation
•Thermopile: Millivolt production should be a minimum of 325 MV with pilot only.
•Thermocouple: Millivolt production should be a minimum of 14 MV with pilot only.
Drop out rate
•TP
•TP 1
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