TROUBLESHOOTING DIAGRAM
TROUBLESHOOTING:
Miscellaneous Errors: Before beginning any troubleshooting, check that the following items are setup correctly. The unit should be plugged in and have power. The remote has the batteries installed properly. The ember bulb is installed. If these steps are correct, the embers will turn on and off with the hand held remote.
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• No Power to Television. |
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| • Plug any 110V lamp or night light into |
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| • If the receptacle is good, check for out of | ||||||
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| the fireplace receptacle and test. |
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| Sync. If the receptacle is bad, call for Service. | ||||||
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• Embers or Image turn off |
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| • Programming error. |
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| • Call For Service. | |||||
unexpectedly. |
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• Television blue screen. |
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| • DVD disk missing. |
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| • Insert disk or Replace DVD disk. | |||||
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• Dancing Dolphins on TV. |
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| • DVD paused. |
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| • Cycle Off and 0n. Call for Service if it | |||||
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| occurs frequent. | |||||||
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• DVD pauses or skips. |
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| • DVD Disk error or heater motor |
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| • Clean DVD and Disk. Replace Disk. Check | |||||
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| vibration. |
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| blower for vibration (Call for Service). | ||||||
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• TV displays the word GAME. |
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| • No Video Input. |
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| • Connect or Switch the video inputs to the | |||||
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| TV. Try Out of Sync process. | |||||||
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• Flame image is green or |
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| • Magnetic Field Interference. |
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| • Call Service for Degaussing. | |||||
purple and connot be corrected. |
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• Heater shuts off by itslef or |
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| • Heater obstructions or failure. |
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| • Call Service for inspection. | |||||
won’t come on. |
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TROUBLESHOOTING: |
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• Problem: Out Of Sync. |
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| • Symptom: Television is on with no image. |
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| Ember bed is on with television off. |
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| YES |
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| • Test the heater button on the remote. |
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| • Turn the heater off (not the power). | |||||||||
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| Does the heater come on? |
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| • Remove the lower trim cover. | ||||||||
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| • Open and close DVD tray. | |
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| NO |
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| • Locate the TV power button. Turn the TV on. | ||
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| • Turn the Embers ON (if OFF). | |
| • Press the On/Off button once. |
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| • Cycle the Remote OFF and ON. | |||||||||
•Test the heater again.
•Understanding the problem:
•The remote sends a unique coded signal to the fireplace. The fireplace receives the signal and retransmits a different code to each element of the fireplace in a particular order. Television and DVD players use the same signal for ON as OFF. If one or the other is off, the fireplace cannot distinguish. Keep a couple of rules in mind. The heater will not turn on when the fireplace is off, the TV is easiest to turn off and on manually and opening and closing the DVD tray turns it on.
TROUBLESHOOTING: | • Problem: Television IR Placement. |
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| • Symptom: The unit turns on - Television |
| Volume and Menu adjustment troubles. |
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• Locate the IR Receiver on the fireplace (Figure 17 ) | YES | • Check the photo for placement of the IR | |
and cup a hand around the module. Place the remote | Television transmitter (Figures 11 & 19 ). | ||
in your hand and toggle the remote MENU button. |
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| • Remove and relocate the IR transmitter. |
Does the Menu display ON and OFF properly? |
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| • Test the MENU button again. |
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NO
•Cover and completely mask the TV IR transmitter module (refer to Figure 11 ).
•Test the remote again.
•Understanding the problem:
•The remote sends a unique coded signal to the fireplace. The fireplace receives the signal and retransmits a different code to the television. If the signal sent to the television “leaks” to the fireplace receiver - the fireplace gets confused. Proper placement of the television IR transmitter is critical.
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