Lenovo 3396, 3396BQU, 3396BUU, 3397, 3398, 3399, 3414, 3414DJU, 3415, 3416, 3417, 3418, 3419, 3423, 3426 Chapter10.Troubleshootinganddiagnostics

Chapter10.Troubleshootinganddiagnostics

Thischapterdescribessomebasictroubleshootinganddiagnosticprograms.Ifyourcomputerproblem

isnotdescribedhere,seeChapter11“Gettinginformation,help,andservice”onpage75foradditional

troubleshootingresources.

Basictroubleshooting

Thefollowingtableprovidesinformationtohelpyoutroubleshootyourcomputerproblems.

Note:Ifyoucannotcorrecttheproblem,havethecomputerserviced.Foralistofserviceandsupport

telephonenumbers,refertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerorgoto

theLenovoSupportWebsiteathttp://www.lenovo.com/support/phone.

SymptomAction

Thecomputerdoesnotstart

whenyoupressthepower

switch.

Verifythat:

•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoa

workingelectricaloutlet.

•Ifyourcomputerhasasecondarypowerswitchontherearofthecomputer,

makesurethatitisswitchedon.

•Thepowerindicatoronthefrontofthecomputerison.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor

yourcountryorregion.

Themonitorscreenisblank.Verifythat:

•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking

electricaloutlet.

•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset

correctly.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor

yourcountryorregion.

Thekeyboarddoesnotwork.Verifythat:

•Thecomputeristurnedon.

•ThekeyboardissecurelyconnectedtoaUSBconnectoronthecomputer.

•Nokeysarestuck.

Themousedoesnotwork.Verifythat:

•Thecomputeristurnedon.

•ThemouseissecurelyconnectedtoaUSBconnectoronthecomputer.

•Themouseisclean.Referto“Opticalmouse”onpage53forfurtherinformation.

©CopyrightLenovo201257

Contents

Main Page Contents Importantsafetyinformation......v Chapter1.Productoverview......1 Chapter2.Usingyourcomputer...13 Chapter3.Youandyourcomputer..19 Chapter7.UsingtheSetupUtility program................45 Chapter8.Updatingsystem programs...............49 ii Chapter9.Preventingproblems...51 Chapter10.Troubleshootingand diagnostics..............57 Page Page Importantsafetyinformation Serviceandupgrades Staticelectricityprevention Powercordsandpoweradapters Extensioncordsandrelateddevices Plugsandoutlets Externaldevices Heatandproductventilation Operatingenvironment Modemsafetyinformation Lasercompliancestatement Powersupplystatement Cleaningandmaintenance Page Chapter1.Productoverview Features Page Page Specications Lenovoprograms AccessingLenovoprogramsontheWindows7operatingsystem Page AccessingL enovoprogr amsontheWindows8operatingsystem AnintroductiontoLenovoprograms Page Locations Locatingconnectors,controls,andindicat orsonthefrontofyour computer Page Locatingconnectorsontherearofyourcomputer 10 Page Page Chapter2.Usingyourcomputer Frequentlyaskedquestions AccessingControlPanelontheWindows8operatingsystem Usingthekeyboard UsingWindowsshortcutkeys UsingtheblueThinkVantagebutton Usingangerprintreader Usingthewheelmouse Adjustingaudio Aboutyourcomputeraudio Settingthevolumefromthedesktop SettingthevolumefromControlPanel UsingCDsandDVDs HandlingandstoringCDandDVDmedia PlayingaCDorDVD RecordingaCDorDVD Usingthesingle-touchandmulti-touchfeature Page Chapter3.Youandyourcomputer Accessibilityandcomfort Arrangingyourworkspace Comfort Glareandlighting Aircirculation Electricaloutletsandcablelengths RegisteryourcomputerwithLenovo Movingyourcomputertoanothercountryorregion Voltage-selectionswitch Page Chapter4.Security Securityfeatures Attachinganintegratedcablelock Usingpasswords BIOSpasswords Windowspasswords Usingandunderstandingrewalls Protectingdataagainstviruses Page Chapter5.Installingorreplacinghardware Installingorreplacinghardware Installingexternaloptions Removingandreinstallingthesystemstandhingecover Page Removingandreinstallingthesystemstand Page Removingandreinstallingthefootstands Page ReplacingtheUSBkeyboardormouse Replacingthewirelesskeyboard Replacingthewirelessmouse Page Page Chapter6.Recoveryinformation RecoveryinformationfortheWindows7operatingsystem Creatingandusingrecoverymedia Creatingrecoverymedia Usingrecoverymedia Performingbackupandrecoveryoperations Performingabackupoperation Performingarecoveryoperation UsingtheRescueandRecoveryworkspace Creatingandusingarescuemedium Creatingarescuemedium Usingarescuemedium Reinstallingpreinstalledapplicationsanddevicedrivers Reinstallingsoftwareprograms Reinstallingdevicedrivers Solvingrecoveryproblems RecoveryinformationfortheWindows8operatingsystem Page Chapter7.UsingtheSetupUtilityprogram StartingtheSetupUtilityprogram Viewingandchangingsettings Usingpasswords Passwordconsiderations Power-OnPassword AdministratorPassword Setting,changing,anddeletingapassword Enablingordisablingadevice Selectingastartupdevice Selectingatemporarystartupdevice Selectingorchangingthestartupdevicesequence ExitingtheSetupUtilityprogram Page Chapter8.Updatingsystemprograms Usingsystemprograms Updating(ashing)theBIOSfromadisc Updating(ashing)theBIOSfromyouroperatingsystem Chapter9.Preventingproblems Keepingyourcomputercurrent Gettingthelatestdevicedriversforyourcomputer Updatingyouroperatingsystem UsingSystemUpdate Cleaningandmaintenance Basics Cleaningyourcomputer Computer Keyboard Opticalmouse Displayscreen Goodmaintenancepractices Movingyourcomputer Page Page Chapter10.Troubleshootinganddiagnostics Basictroubleshooting Troubleshootingprocedure Troubleshooting Audioproblems NoaudioinWindows AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis insertedintoadrive Soundcomesfromoneexternalspeakeronly NoaudioinDOSapplicationsorgames CDproblems AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis insertedintoaCDdrive ACDorDVDdoesnotwork Unabletouseastartable(bootable)recoverymedium,suchastheProductRecovery CD,tostartyourcomputer DVDproblems BlackscreeninsteadofDVDvideo DVDmoviewillnotplay NoaudioorintermittentaudiowhileplayingDVDmovie Playbackisverysloworchoppy Intermittentproblems Keyboard,mouse,orpointingdeviceproblems Allorsomek eysonthek eyboarddonotwork Themouseorpointingdevicedoesnotwork Thepointeronthescreendoesnotmovesmoothlywiththemouse Thengerprintreaderdoesnotwork Thewirelesskeyboarddoesnotwork Monitorproblems Wrongcharactersappearonthescreen Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiod ofcomputerinactivity Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustart someapplicationprograms Theimageappearstobeickering Theimageisdiscolored Networkingproblems Ethernetproblems AwirelessLANproblem AwirelessW ANproblem Bluetoothproblem Optionproblems Anoptionthatwasjustinstalleddoesnotwork Anoptionthatpreviouslyworkeddoesnotworknow Performanceandlockupproblems Insufcientfreeharddiskdrivespace Excessivenumberoffragmentedles Printerproblems Serialportproblems Softwareproblems Whenusingasortfeature,datesdonotsortinthecorrectorder Softwaredoesnotworkasexpected USBproblems LenovoSolutionCenter Chapter11.Gettinginformation,help,andservice Informationresources LenovoThinkVantageT ools LenovoWelcome HelpandSupport LenovoSupportWebsite Helpandservice Usingthedocumentationanddiagnosticprograms Callingforservice Usingotherservices Purchasingadditionalservices Page AppendixA.Notices Trademarks AppendixB.Regulatoryinformation Exportclassicationnotice Electronicemissionsnotices FederalCommunicationsCommissionDeclarationofConformity Page Additionalregulatoryinformation Page AppendixC.WEEEandrecyclinginformation ImportantWEEEinformation Recyclinginformation RecyclinginformationforBrazil BatteryrecyclinginformationforTaiwan BatteryrecyclinginformationfortheEuropeanUnion Page Page Page AppendixE.ENERGYSTARmodelinformation Page AppendixF.thalatmalat/reticiFirmaBilgileriveDier Bilgiler Page AppendixG.ServisstasyonlarveYedekParaMalzemelerinin TeminEdileceiAdresler Page Page Page Index A B C D P R 100 S T