7.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.
8.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter11“Getting
information,help,andservice”onpage75formoreinformation.
Troubleshooting
Usethetroubleshootinginformationtondsolutionstoproblemsthathavedenitesymptoms.
Ifthesymptomyourcomputerise xperiencingoccurredimmediatelyafteranewhardwareoptionornew
softwareinstalled,dothefollowingbeforereferringtothetroubleshootinginformation:
1.Removethenewhardwareoptionorsoftwar e.Ifyoumustremovethecomputercovertoremovea
hardwareoption,havethecomputerserviced.Foryoursafety,donotoperatethecomputerwiththe
coverremoved.
2.Runthediagnosticprogramstoensureyourcomputerisoperatingcorrectly.
3.Reinstallthenewhardwareoptionorsoftware.
Selecttheproblemyourcomputerise xperiencingfromthefollowinglist:
•“Audioproblems”onpage59
•“CDproblems”onpage61
•“DVDproblems”onpage62
•“Intermittentproblems”onpage63
•“Keyboard,mouse,orpointingdeviceproblems”onpage63
•“Monitorproblems”onpage65
•“Networkingproblems”onpage67
•“Optionproblems”onpage69
•“Performanceandlockupproblems”onpage70
•“Printerproblems”onpage72
•“Serialportproblems”onpage72
•“Softwareproblems”onpage72
•“USBproblems”onpage73
Audioproblems
Selectyoursymptomfromthefollowinglist:
•“NoaudioinWindows”onpage59
•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”
onpage60
•“Soundcomesfromoneexternalspeakeronly”onpage60
•“NoaudioinDOSapplicationsorgames”onpage60

NoaudioinWindows

Symptom:NoaudioinWindows
Actions:
Chapter10.Troubleshootinganddiagnostics59