Symptom | Action |
|
|
The mouse does not work. | Verify that: |
| • The computer is turned on. |
| • The mouse is correctly connected to an appropriate mouse connector (the PS/2 |
| mouse connector or one of the USB connectors) on the computer. |
| • The mouse is clean. Refer to “Cleaning the mouse” on page 57. |
|
|
The operating system does not | Verify that you list the device where the operating system resides in the startup |
start. | device sequence. Usually, the operating system is on the hard disk drive. For more |
| information, see “Selecting a startup device” on page 49. |
|
|
The computer beeps multiple | Verify that no keys are stuck. |
times before the operating |
|
system starts. |
|
|
|
Diagnostic programs
Diagnostic programs are used to test hardware components of your computer. Diagnostic programs can also report
Notes:
1.You can also download the
2.If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.
Lenovo ThinkVantage Toolbox
The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security, diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get more information about your computer. You can use the diagnostics feature of the Lenovo ThinkVantage Toolbox program to test devices, diagnose computer problems, create bootable diagnostic media, update system drivers, and view system information.
•To run the Lenovo ThinkVantage Toolbox program on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ System Health and Diagnostics. Follow the instructions on the screen.
•To run the Lenovo ThinkVantage Toolbox program on the Windows Vista operating system, click Start ➙ All Programs ➙ ThinkVantage ➙ Lenovo ThinkVantage Toolbox. Follow the instructions on the screen.
Follow the instructions on the screen. For additional information, refer to the Lenovo ThinkVantage Toolbox help system.
PC-Doctor for DOS
You can also download the latest version of the
