Help and service

If you need help and service for your computer, you will find a wide variety of sources available to help you.

Using the documentation and diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your computer, see Chapter 7, “Troubleshooting and diagnostics,” on page 47. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 55.

If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 48.

The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support/ and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the warranty period you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vHardware repair - If the problem is determined to be caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering Change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

Note: The following items are not covered:

vReplacement or use of parts not manufactured for or by Lenovo or nonwarranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer for a full explanation of warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

Chapter 8. Getting information, help, and service 57

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Lenovo 7398, 7397, 7392, 7391, 7396 Help and service, Using the documentation and diagnostic programs, Calling for service
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7390, 7396, 7398, 7391, 7392 specifications

Lenovo has consistently been at the forefront of innovation in the technology space, and its range of products identified by the model numbers 7392, 7396, 7398, 7391, and 7397 is no exception. These devices exemplify the company's commitment to delivering cutting-edge features, technological advancements, and user-centric designs.

The Lenovo 7392 series is designed with a robust performance architecture that caters to both business and personal use cases. Equipped with the latest Intel processors, these devices exhibit exceptional multitasking capabilities, ensuring a smooth user experience even when running resource-intensive applications. The 7392 stands out with its high-resolution displays, which offer vivid colors and sharp images, making it ideal for entertainment, design work, and professional presentations.

Next, the Lenovo 7396 enhances user connectivity with a variety of ports, including USB-C, USB 3.0, and HDMI. This versatility allows users to connect a plethora of peripherals, from external monitors to storage devices. Moreover, the device incorporates advanced wireless technologies such as Wi-Fi 6 and Bluetooth 5.0 for faster data transfer and improved connectivity, catering to the needs of users in a rapidly evolving digital landscape.

The Lenovo 7398 model showcases exceptional battery life, providing users with the freedom to work or play without the constant need to recharge. This is further complemented by rapid charging technology, which allows users to gain hours of usage from just a short time plugged in. Such features make it an excellent choice for professionals on the go.

The Lenovo 7391 is particularly noteworthy for its integrated security features. Equipped with a fingerprint reader and optional face recognition, this model ensures that user data remains secure while offering quick and convenient access. This focus on security is particularly appealing to enterprises and individuals who prioritize privacy and data protection.

Lastly, the Lenovo 7397 highlights premium build quality and design. With a sleek aesthetic, lightweight chassis, and durable materials, this model not only looks good but is built to withstand daily wear and tear. The backlit keyboard and touchpad support enhance the usability, allowing users to work comfortably in low-light environments.

In summary, the Lenovo 7392, 7396, 7398, 7391, and 7397 offer a diverse array of features, including powerful performance, robust connectivity options, impressive battery life, enhanced security, and premium design. Together, these models cater to various user needs, solidifying Lenovo's reputation as a leader in innovative technology solutions.
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