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Lenovo 7174 Getting information, help, and service, Information resources, Online Books folder

Models: 3379 5897 6303 6258 7346 6234 7174 7220 7354 7357 7483 7582 7360 7630 7627 8910 7638 6137 9964

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Chapter 7. Getting information, help, and service

Chapter 7. Getting information, help, and service

This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo.

Information resources

This section describes how to access useful resources relating to your computing needs.

Note: The Online Books folder, ThinkVantage Productivity Center, Lenovo Welcome, and Access Help are only available on computers that have an internal hard disk drive and preinstalled software from Lenovo.

Online Books folder

The Online Books folder provides online ThinkCentre User Guide to help you set up and use your computer. The Online Books folder is preinstalled on your computer and requires no Internet access to view the publications.

To view a publication, click Start → All Programs → Online Books → Online Books. Double-click the appropriate publication for your computer. The publications also are available on the Lenovo Web site at:

http://www.lenovo.com

Notes:

1.These publications are in Portable Document Format (PDF), which requires the Adobe Reader to be installed to view. If the Adobe Reader has not yet been installed on your computer, a message will appear when you attempt to view the PDF file and you will be guided through the Adobe Reader installation.

2.The publications that are preinstalled on your computer are available in other languages on the Lenovo Support Web site at: http://www.lenovo.com/support

3.If you want to install a different language version of the Adobe Reader rather than the version provided on your computer, download the version you want to use from the Adobe Web site at:

http://www.adobe.com

ThinkVantage Productivity Center

The ThinkVantage Productivity Center program contains information sources and tools designed to make computing easy and secure. It provides easy access to various technologies, such as:

vClient Security Solution

vPower Manager

vProductivity Center

vProduct Recovery

vRescue and Recovery

vService and support

vSystem Update

© Copyright Lenovo 2009

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Lenovo 7174, 9964, 6137, 7638, 8910, 7627 Getting information, help, and service, Information resources, Online Books folder

Contents

Page Page ThinkCentre User Guide Copyright Lenovo 2009. All rights reserved Second Edition MayContents ivUser Guide Important safety information viUser Guide Chapter 1. Product overview FeaturesNote Use only computer parts provided by Lenovo System informationInput/Output features System management featuresAudio subsystem ConnectivitySecurity features PowerPreinstalled software Operating system, preinstalledDimensions SpecificationsWeight EnvironmentSoftware overview Software provided by LenovoLenovo System Toolbox Locations Locating connectors on the front of your computerPC-Doctorfor Windows PE Adobe ReaderFigure 2. Rear connector locations Locating connectors on the rear of your computerDescription Connectorassembly Locating components6 Power supply assembly Figure 3. Component locationsFigure 4. System board parts locations Locating parts on the system boardInstalling options and replacing hardware Handling static-sensitivedevicesNote Use only computer parts provided by Lenovo Opening the computer cover Installing external optionsFigure 5. Opening the computer cover Installing or replacing a memory module Accessing the system board components and drivesTo install or replace a memory module What to do next Installing or replacing an adapter cardTo install or replace an adapter card What to do next Installing internal drivesDrive specifications Figure 13. Installing the retainer Installing a drive in bayConnecting a SATA drive What to do next Replacing the hard disk driveFigure 16. Removing the hard disk drive 24User Guide Figure 17. Installing the hard disk drive bracketReplacing the optical drive Figure 20. Installing the retainer Figure 19. Removing the old optical drive26User Guide Replacing the battery 4.Remove the old battery Replacing the power supply assembly Figure 25. Power connectors on the system board Figure 26. Removing the power supply assembly30User Guide Replacing the heat sink and fan assembly 32User Guide Replacing the card reader Replacing the mouse Replacing the keyboardCompleting the parts replacement Obtaining device drivers Installing security featuresIntegrated cable lock Password protectionWhat to do next Figure 32. Integrated cable lockErasing lost or forgotten passwords clearing CMOS Creating and using Product Recovery discs Chapter 3. Recovery informationPerforming backup and recovery operations Using the Rescue and Recovery workspace To create rescue media, do the following Creating and using rescue mediaTo use rescue media, do one of the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequence46User Guide Starting the Setup Utility program Chapter 4. Using the Setup UtilityViewing and changing settings Using passwordsPower-OnPassword Password considerationsPrivileged Access Password Hard Disk User PasswordEnabling or disabling a device Selecting a startup deviceSelecting a temporary startup device Exiting from the Setup Utility program Advanced settingsSelecting or changing the startup device sequence 50User GuideUsing system programs Updating flashing BIOS from a discChapter 5. Updating system programs Updating flashing BIOS from your operating system Recovering from a POST/BIOS update failure→Continue → Downloads and drivers 12.Repeat steps 2 through 54User Guide Basic troubleshooting Chapter 6. Troubleshooting and diagnosticsSymptom ActionThe keyboard does not work Lenovo System Toolbox Diagnostic programsPC-Doctorfor Windows PE Chapter 6. Troubleshooting and diagnosticsCreating a diagnostic CD/DVD image Cleaning the mouseRunning diagnostics from the disc PC-Doctorfor DOSNon-opticalmouse 11.Reconnect the mouse cable to the computer Information resources Chapter 7. Getting information, help, and serviceOnline Books folder ThinkVantage Productivity CenterAccess Help Safety and WarrantyLenovo Welcome Help and service Using the documentation and diagnostic programsCalling for service Purchasing additional services Using other servicesLenovo United States, Inc Appendix. Notices1009 Think Place - Building One Morrisville, NC U.S.A Attention Lenovo Director of LicensingTrademarks Television output noticeIndex A Page Page 70User Guide Page 1P P/N 53Y9876