Troubleshooting Battery problems, Startup problem | Lenovo B560

Chapter 5. Troubleshooting

Battery problems

Your computer shuts down before	• Discharge and recharge the battery.
the battery status indicator shows
empty.
-or-
Your computer operates after the
battery status indicator shows
empty.

The operating time for a fully charged battery is short.

The computer does not operate with a fully charged battery.

The battery does not charge.

•For details, see “Handling the battery” in Chapter 2.

•The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

•For details, see “Handling the battery” in Chapter 2.

A hard disk drive problem

The hard disk drive does not work.	• In the Boot menu in BIOS setup utility, make sure that the hard disk
	drive is included in the Boot priority order correctly.

A startup problem

The Microsoft® Windows operating	• Use the OneKey Rescue system to help solve or identify your
system does not start.	problem. For details about OneKey Rescue system, see “Chapter 4.
	OneKey Rescue system” on page 24.

OneKey Rescue system problems

Backup cannot be made.	• You are not currently using a Windows operating system.
	• There is not enough space to store the backed up data. You will need
	to free more hard disk space on your system partition (C drive).
Fail to restore system partition to	• The system partition, such as the partition size or the drive capacity
factory default.	of C, has been modified.

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Lenovo B560 Troubleshooting Battery problems, Hard disk drive problem, Startup problem, OneKey Rescue system problems

Contents

Lenovo B560 Regulatory Notice Contents Page Top view Getting to know your computer Antennas Select Models only Computer display Power button Select models only Wireless moduleIndicators Built-in microphone Getting to know your computer USB port Headphone jack Right-side view Memory card slot Speakers Battery pack Getting to know your computer „ Configuring the operating system „ Conncting to the powerLearning the basics „ Reading the manuals Learning the basics „ Shutting down your computer „ Charging the battery „ Checking battery status„ Removing the battery pack „ Handling the battery Right click button Left click button „ Function key combinations „ Numeric keypad Learning the basics „ Using memory cards not supplied Connecting external devices„ Connecting a universal serial bus USB device Inserting a memory card Enabling Bluetooth communications on your computer „ Connecting a Bluetooth device Select models only „ OneKey Rescue system button Special keys and buttons C d G h Securing your computer „ Using passwords„ Attaching a security lock not supplied „ Fingerprint reader Select models only „ Software configuration Connecting to the Internet„ Hardware connection Cable Connecting to the Internet „ Using Wi-Fi/WiMAX Select models onlyEnabling wireless connection Software configuration „ Using Mobile Broadband Select models only Connecting to the Internet Inserting the SIM card Connecting to the Internet Removing the SIM card OneKey Rescue system OneKey Rescue system„ Introduction Frequently asked questions Troubleshooting When do I need to restore the system to the factory status? Troubleshooting Password problem Display problems Troubleshooting Sleep or hibernation problems Computer screen problemsSound problems Hard disk drive problem Troubleshooting Battery problemsStartup problem OneKey Rescue system problems Your computer does not respond Troubleshooting Other problemsPage Replacing the hard disk drive Appendix A. CRU instructionsHandling a hard disk drive Appendix A. CRU instructions Appendix A. CRU instructions Appendix A. CRU instructions Sdram Page Appendix A. CRU instructions Removing the optical drive „ What this warranty covers Appendix B. Lenovo limited warranty„ How to obtain warranty service „ What your service provider will do to correct problems „ Replacement of a product or part Appendix B. Lenovo limited warranty„ Your additional responsibilities „ What this warranty does not cover „ Use of personal information„ Limitation of liability „ Dispute resolution „ Other rights„ European Economic Area EEA Warranty information „ Types of warranty service Appendix B. Lenovo limited warranty Energy star information Appendix C. Product specific Notices Windows Appendix C. Product specific Notices „ Federal Communications Commission FCC Statement Electronic emissions notices „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada„ German Class B Compliance Statement „ European Union Compliance Statement Class B Compliance Model Name B560 Machine Type 20068 Form Factor Appendix D. SpecificationsSystem Ports Trademarks Index Problems If your product is not working correctly Do not Return IT to the Store New World. New Thinking.TM