TECHNICAL SUPPORT (FAQ)
Problem & Question | Possible Solution |
Power LED is not on | *Verify that the power switch is in the ON |
| position |
| *Power cord must be connected |
No Plug & Play | *Verify that the computer system is Plug & |
| Play compatible |
| *Verify that the video card is Plug & Play |
| compatible |
| *Verify that the |
| cable is bent |
| *Make sure the monitor device drivers are |
| installed |
No picture | *Computer power switch must be in the |
| ON position |
| *Computer video card must be snugly |
| seated in its slot |
| *The signal cable must be completely |
| connected to the computer |
| *Check the color of the power LED |
| indicator. If it is orange, then the monitor |
| and the computer system are in power- |
| saving mode. You need to press your |
| keyboard or move the mouse to |
| reactivate the system. |
Picture is fuzzy | *Adjust the Contrast and Brightness |
| Controls. |
Picture bounces or a wave pattern | *Move electrical devices that might cause |
is present in the picture | electrical interference. |
Monitor is stuck in “Power Saving | *Make sure monitor’s video cable is |
Mode” | properly connected to the computer. |
| *Inspect monitor’s video cable and make |
| sure none of the pins are bent. |
| *Make sure computer is operational by |
| hitting the CAPS LOCK key on the |
| keyboard while observing the CAPS |
| LOCK LED. The LED should either |
| turn ON or OFF after hitting the CAPS |
| LOCK key. |
Missing one of the primary colors | *Inspect the monitor’s video cable and |
(RED, GREEN, or BLUE) | make sure that none of the pins are bent. |
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