Moxa Technologies 2310 user manual Power On Self Test Post, Frequently Asked Questions

VPort 2310 User’s Manual Troubleshooting

Power On Self Test (POST)

After the power has been turned on, Video Server will perform a self-diagnostic to detect any possible hardware defects. The status LEDs will blink during the POST, and will keep blinking until the POST has finished, or a fatal error is detected. If either status LED indicator is dim to start off with, the LED may be broken.

When certain fatal errors occur, LED2 and LED3 blink in a particular way to indicate the type of failure, as described in the following table.

	LED pattern after POST	Failed function	Troubleshooting
	LED2 and LED3 blink at same	U32(SAA7113)	Video decoder
	time
	LED2 ON and LED3 OFF	U1(TM1300)	PCI bridge of TM1300
	LED2 OFF and LED3 ON	U6(RTL8139C)	Ethernet controller
	LED2 ON and LED3 ON	U6(RTL8139C), U7, U8	Ethernet interface*
	LED2 blink and LED3 ON	U22(M5823)	Real-time clock
	LED2 ON and LED3 blink	U19(16C1550CJ), P2	COM interface
NOTE	Ethernet interface failure includes not only on-board components, but also the Ethernet cable and
	the devices at the opposite end.
NOTE	To reduce the chance of system failures caused by Administrator error, always read the related
	sections in this user’s manual to prevent unexpected errors caused by “wild-guess

configuration.”

Frequently Asked Questions

Q: What if I forget my password?

A:Every access to Video Server needs authentication. If you are one of the managed users, you need to ask the administrator for the password. If you are the administrator, there is no way to recover the root password. The only way to regain access to Video Server is to utilize the default setting button on the rear panel to restore the factory settings and reinstall it (see p. 1-7 for details).

Q:Why can’t I see video from the Video Server after it has been authenticated?

A:There are many possible scenarios:

1.If you have just installed the Video Server and are unable to see the video, check the video modulation on the Configuration page.

2.If the Video Server is installed correctly and you are accessing the Video Server for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.

3.If the problem still exists, the number of users accessing the Video Server at the same time may exceed the maximum that the system allows.

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