Lexmark XM3100 manual Solving scanner problems, Scanner does not respond, Troubleshooting 315

Troubleshooting			315
	Action	Yes	No
	Step 3	The problem is solved.	Contact customer
	Replace the toner cartridge.		support.
	When Cartridge low [88.xy] appears, replace the cartridge,
	and then resend the fax.
	Is the fax print quality satisfactory?
Solving scanner problems
	• “The scanner does not respond” on page 315
	• “Scan job was not successful” on page 316
	• “Scanner unit does not close” on page 317
	• “Scanning takes too long or freezes the computer” on page 317
	• “Poor scanned image quality” on page 318
	• “Partial document or photo scans” on page 319
	• “Cannot scan from a computer” on page 319
The scanner does not respond
	Action	Yes	No
	Step 1	Go to step 2.	Turn on the printer.
	Check if the printer is turned on.
	Is the printer turned on?
	Step 2	Go to step 3.	Connect the printer
	Check if the printer cable is securely attached to the printer and the		cable securely to the
	computer, print server, option, or other network device.		printer and the
			computer, print server,
	Is the printer cable securely attached to the printer and the computer,		option, or other
			network device.
	print server, option, or other network device?
	Step 3	Go to step 4.	Connect the power
	Check if the power cord is plugged into the printer and a properly		cord to the printer and
	grounded electrical outlet.		a properly grounded
			electrical outlet.
	Is the power cord plugged into the printer and a properly grounded
	electrical outlet?
	Step 4	Turn on the switch or	Go to step 5.
	Check if the electrical outlet is turned off by a switch or breaker.	reset the breaker.
	Is the electrical outlet turned off by a switch or breaker?