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Lexmark XM3100 manual Paper jam in the finisher bin, Clearing jams 250

Models: XM3100

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Page 250

Clearing jams

250

[x]-page jam, remove all pages from the output bin. Leave paper in bin. [45y.xx]

Paper jam in the finisher bin

1Empty the standard bin.

2Move the tamper arms to the sides.

3Remove all jammed pages from inside the access areas. Note: Make sure all paper fragments are removed.

Image 250

Lexmark XM3100 manual Paper jam in the finisher bin, Clearing jams 250

Contents

Users Guide SeptemberContents Printing Loading paper and specialty mediaPaper and specialty media guide Updating available options in the printer driverFaxing 109 CopyingMailing 102 Scanning 132Securing the printer 219 Understanding the printer menus 140Saving money and the environment 212 Maintaining the printer 223Managing the printer 235 Clearing jams 238322 Troubleshooting 259Index 339 Safety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Basic model Using the Embedded Web Server Configured modelUsing the scanner glass Using the ADF and scanner glassUsing the ADF Understanding the basic functions of the scannerUnderstanding the printer control panel Using the printer control panelUnderstanding the printer control panel UseIndicator light color and its corresponding printer status Understanding the home screenFeatures Feature DescriptionUsing the touch-screen buttons Arrows View a list of options Copy It Print a copyOther touch-screen buttons For Windows users Setting up and using the home screen applicationsFinding the IP address of the computer For Macintosh usersFinding the IP address of the printer Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screenActivating the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Finding information about the home screen applicationsClick Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi SendClick Settings Apps Apps Management Scan to Network Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send UseToSetting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Installing a memory card Close the shield, and then the access doorPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional trays Page Page Updating available options in the printer driver Setting up the printer softwareInstalling the printer software Open the printers folderAttaching cables Click Update Now ‑ Ask PrinterAdd any installed hardware options, and then click OK Windows 7 or earlierConnection method is supported in your country or region Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network For Windows usersFor Macintosh users Select Ethernet connection, and then click ContinuePreparing to set up the printer on a wireless network AppleTalk select your printer AddUsing the Push Button Configuration method Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Submit Page For Windows users Setting up serial printing Click Continue Finish Click PropertiesPrinting a network setup Verifying printer setupPrinting a menu settings Reports Menu SettingsLoading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading traysLglltr A4EXEC LG Lltr A4 Exec Page ABC Loading the multipurpose feeder Page Page Page Page Using the standard bin and paper stop Linking and unlinking trays Using the Embedded Web ServerLinking and unlinking trays Creating a custom name for a paper typeClick Settings Paper Menu Custom Types Configuring a custom nameUsing the printer control panel Assigning a custom paper typeSelect a custom name you want to configure, and then touch Paper Menu Custom TypesTips on using transparencies Using specialty mediaTips on using letterhead Tips on using envelopesPage Paper characteristics Tips on using card stockPaper guidelines Unacceptable paper Moisture contentFiber content Selecting paperUsing recycled paper and other office papers Selecting preprinted forms and letterheadStoring paper Supported paper sizes, types, and weightsScanner Duplex 550 ‑sheet tray Feeder Glass Mode Supported paper sizesPaper and specialty media guide Paper size Dimensions Staple finisher Supported paper types and weightsPaper type 250 ‑ or Multipurpose feeder Duplex mode Supported paper sizesX 9.8 Supported paper types and weightsPaper type Staple finisher Paper type Staple finisher Custom Type Printing forms and a document Adjusting toner darknessPrinting Printing formsPrinting from a mobile device Printing from a flash drive Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash driveSupported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsRecommended flash drives File type Printing confidential and other held jobs Modifying confidential print settingsPrinting Touch Submit Canceling a print job Printing information pagesFor Macintosh users Making copies Copying using the ADFCopying Making a quick copyCopying on specialty media Copying using the scanner glassCopying photos Copying on transparenciesCopying on letterhead Customizing copy settingsCopying to a different size Example 1 Copying on mixed paper sizes Making copies using paper from a selected trayCopying different paper sizes Example 2 Copying on a single paper sizeReducing or enlarging copies Copying on both sides of the paper duplexingCopy to Letter Copy It Adjusting copy quality Collating copiesCopy Advanced Options Separator Sheets Placing separator sheets between copiesCopying multiple pages onto a single sheet Select one of the followingCreating a custom copy job Placing a header or footer on pages Canceling a copy jobPlacing information on copies Placing an overlay message on eachUnderstanding the copy options Collate ContentUsing the advanced options CopiesConfiguring e‑mail settings Setting up the printer to e-mailSetting up the e-mail function Click Settings E-mail/FTP Settings E-mail SettingsClick Settings Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcutMailing a document Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing 104Adding e-mail subject and message information Customizing e-mail settingsSending an e‑mail using the address book Changing the output file typeCanceling an e-mail Understanding the e-mail optionsSend As ResolutionMailing 107 Scan Preview SetupMailing 108 Faxing Setting up the printer to faxFaxing 109 Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax SetupChoosing a fax connection Setup 1 Printer is connected to a dedicated fax lineTips for this setup Scenario 1 Standard telephone lineFaxing 112 Connected to the same telephone wall jackFaxing 113 Connected to different wall jacksFaxing 114 Scenario 2 Digital Subscriber Line DSL Faxing 115Scenario 3 VoIP telephone service Faxing 116Setup 1 Printer is connected directly to a cable modem Faxing 117Faxing 118 Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 121Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Sending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a faxSending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled timeClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcutsClick Settings Reports Click Fax Job Log or Fax Call Log Customizing fax settingsChanging the fax resolution Making a fax lighter or darkerBlocking junk faxes Canceling an outgoing faxHolding and forwarding faxes Holding faxesUnderstanding the fax options Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Forwarding a faxDelayed Send This option lets you send a fax at a later time or dateFaxing 131 Scanning Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning to an FTP addressScanning to an FTP address using a shortcut number Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning an FTP using the address bookScanning to a computer or flash drive Scanning to a computer using the Embedded Web ServerSelect your scan settings, and then click Next Click Scan Profile Create Scan ProfileSetting up Scan to Computer Scanning 136 Select your printer from the list Scanning to a flash driveClick Next Close Understanding the scan options Using the ScanBack UtilityHeld jobs Profiles and Solutions select your scan profile Scanning 137Scanning 138 Scanning 139 Menus list Understanding the printer m enusUnderstanding the printer menus 140 Default Source Default Source menuSettings Help Manage Shortcuts Option Card Menu Paper menuTray x Size Paper Size/Type menuUnderstanding the printer menus 142 Tray x TypeMP Feeder Size Understanding the printer menus 143MP Feeder Type Manual Paper Type Understanding the printer menus 144Manual Paper Size Manual Envelope SizePaper Texture menu Configure MP menuSubstitute Size menu Understanding the printer menus 145Understanding the printer menus 146 Paper Weight menu Understanding the printer menus 147Paper Loading menu Understanding the printer menus 148Custom Types menu Understanding the printer menus 149Custom Scan Sizes menu Universal Setup menuCustom Names menu Understanding the printer menus 150Reports menu Reports MenuUnderstanding the printer menus 151 Standard Network or Network x menu Network/Ports menuActive NIC menu Understanding the printer menus 152Understanding the printer menus 153 Network Card menu To access the menu, navigate to either of the followingUnderstanding the printer menus 154 TCP/IP menu Understanding the printer menus 155IPv6 menu Wireless menuUnderstanding the printer menus 156 AppleTalk menu Understanding the printer menus 157Understanding the printer menus 158 Standard USB menuSet Zone Understanding the printer menus 159 Smtp Setup menu Understanding the printer menus 160Security menu Edit Security Setups menuUnderstanding the printer menus 161 Miscellaneous Security Settings menu Understanding the printer menus 162Disk Wiping menu Use Wiping Mode Specify the mode for disk wiping AutoConfidential Print menu Understanding the printer menus 163Set Date/Time menu Security Audit Log menuUnderstanding the printer menus 164 Understanding the printer menus 165 General Settings menu Settings menuUnderstanding the printer menus 166 Understanding the printer menus 167 Quiet ModeRun Initial setup KeyboardScan to PC Port Range Understanding the printer menus 168Paper Sizes Displayed InformationUnderstanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Timeouts AlarmsUnderstanding the printer menus 172 Error Recovery Understanding the printer menus 173Press Sleep Button Print RecoveryUnderstanding the printer menus 174 Press and Hold Sleep ButtonContent Source Copy Settings menuContent Type Sides DuplexUnderstanding the printer menus 176 Understanding the printer menus 177 General Fax Settings Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 178Understanding the printer menus 179 Understanding the printer menus 180 Fax Send SettingsResolution Fax CoverUnderstanding the printer menus 181 Dial PrefixUnderstanding the printer menus 182 Fax Receive Settings Understanding the printer menus 183Understanding the printer menus 184 Fax Log Settings Understanding the printer menus 185Answer On ‑mail Settings menuSpeaker Settings Understanding the printer menus 186Understanding the printer menus 187 FormatUnderstanding the printer menus 188 OrientationUnderstanding the printer menus 189 Understanding the printer menus 190 Use cc/bccFTP Settings menu Understanding the printer menus 191Understanding the printer menus 192 FTP bit Depth Understanding the printer menus 193File Name Flash Drive menu Scan SettingsScan Settings menu items and their descriptions Understanding the printer menus 194Understanding the printer menus 195 Understanding the printer menus 196 Understanding the printer menus 197 Print SettingsPrint Settings menu items and their descriptions CopiesUnderstanding the printer menus 198 Setup menu Print SettingsUnderstanding the printer menus 199 Resource Save Finishing menuUnderstanding the printer menus 200 Print All OrderUnderstanding the printer menus 201 Separator SourceQuality menu Understanding the printer menus 202Job Accounting menu Understanding the printer menus 203Utilities menu Understanding the printer menus 204PostScript menu XPS menuUnderstanding the printer menus 205 PCL Emul menu Understanding the printer menus 206PCL Emulation Settings Understanding the printer menus 207Understanding the printer menus 208 Tray RenumberFont Size Html menuUnderstanding the printer menus 209 ScaleUnderstanding the printer menus 210 Help menuImage menu Menu item DescriptionUnderstanding the printer menus 211 Saving paper and toner Using recycled paperSaving money and the environment Conserving suppliesClick Settings General Settings Quiet Mode select a setting Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Saving energySettings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 214Click Settings General Settings Sleep Button Settings Using Hibernate ModeSetting Hibernate Timeout Saving money and the environment 215Settings General Settings Timeouts Hibernate Timeout Using Schedule Power ModesAdjusting the brightness of the display Click Settings General Settings Schedule Power ModesRecycling Lexmark products Settings General Settings Screen BrightnessRecycling Recycling Lexmark packagingPage Erasing volatile memory Securing the printerStatement of Volatility Disposing of a printer hard diskTouch Back Exit Config Menu Using the printer control panelTouch Wipe All Settings Erasing non‑volatile memoryClick Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the Embedded Web Server Touch Disk Encryption EnableFinding printer security information Maintaining the printer Cleaning the printer partsCleaning the printer Maintaining the printer 223Maintaining the printer 224 Cleaning the scanner glassClose the scanner cover Ordering supplies Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Ordering a toner cartridgeOrdering staple cartridges Ordering a maintenance kitOrdering an imaging unit Ordering an ADF separator rollerReplacing supplies Estimated number of remaining pagesStoring supplies Replacing the toner cartridgePage Replacing the imaging unit Maintaining the printer 229Page Replacing the staple cartridge Open the stapler doorPage Moving the printer Before moving the printerMoving the printer to another location Shipping the printerManaging the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual displayClick Settings Print Settings Supply Notifications Notification DescriptionSettings General Settings Factory Defaults Restore Now Restoring factory default settingsManaging the printer 237 Load paper properly Clearing jamsAvoiding jams Clearing jams 238Understanding jam messages and locations Use recommended paperJam access area Printer control panel message What to do Clearing jams 240‑page jam, clear standard bin y.xx ‑page jam, open automatic feeder top cover y.xxClearing jams 241 ‑page jam, open rear door y.xx Clearing jams 242‑page jam, open front door y.xx Page Page ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, clear manual feeder y.xx Page ‑page jam, open tray x y.xx Clearing jams 249Paper jam in the finisher bin Clearing jams 250Paper jam in the finisher rear door Page Staple jam in the finisher Page Empty the standard bin Open the finisher rear door Page Page Cartridge, imaging unit mismatch 41.xy TroubleshootingUnderstanding the printer messages Cartridge low 88.xyChange paper source to custom type name load orientation Cartridge nearly low 88.xyCartridge very low, x estimated pages remain 88.xy Change paper source to custom string load orientationClose front door Troubleshooting 261Check tray x connection Complex page, some data may not have printedError reading USB hub. Remove hub Configuration change, some held jobs were not restoredError reading USB drive. Remove USB Defective flash detectedFax Station Number not set up. Contact system administrator Fax partition inoperative. Contact system administratorFax Station Name not set up. Contact system administrator Fax memory fullIncorrect paper size, open paper source Insufficient memory, some held jobs will not be restoredIncompatible tray x Insufficient memory to collate jobLoad paper source with custom type name paper orientation Insufficient memory to support Resource Save featureTroubleshooting 265 Load paper source with custom string paper orientationLoad Manual Feeder with custom type name paper orientation Maintenance kit low 80.xyTroubleshooting 266 Load Manual Feeder with custom string paper orientationMemory full, cannot print faxes Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot send faxesNon‑Lexmark supply type, see User’s Guide 33.xy Parallel port x disabledTroubleshooting 268 Not enough free space in flash memory for resourcesReplace cartridge, 0 estimated pages remain 88.xy Remove paper from standard output binReplace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xyRestore held jobs? Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Replace unsupported cartridge 32.xySmtp server not set up. Contact system administrator Scanner disabled by adminSerial port x disabled Some held jobs were not restoredSupply needed to complete job Standard USB port disabledToo many flash options installed Too many trays attachedWeblink server not set up. Contact system administrator Solving printer problemsUSB port x disabled Basic printer problemsTroubleshooting 274 Troubleshooting 275 Printer display is blankAction Yes Step Problem is solved Go to step Option problemsTroubleshooting 276 Cannot detect internal optionTroubleshooting 277 Tray problemsStep Problem is solved. Go to step Cannot detect memory card Internal Solutions Port does not operate correctlyTroubleshooting 278 USB/parallel interface card does not operate correctlyAction Yes Step Go to step Problem is solved Paper feed problemsTroubleshooting 279 Paper frequently jamsTroubleshooting 280 Solving print problemsPrinting problems Paper jam message remains after jam is clearedTroubleshooting 281 Error message about reading the flash drive appearsPrint jobs do not print Troubleshooting 282 For Windows users Troubleshooting 283Confidential and other held jobs do not print For Macintosh usersSettings General Settings Print Recovery Page Protect Off Troubleshooting 284Settings General Settings Print job takes longer than expectedJob prints from the wrong tray or on the wrong paper Troubleshooting 285Incorrect characters print Tray linking does not work Troubleshooting 286Large jobs do not collate Unexpected page breaks occur Print quality problemsTroubleshooting 287 Characters have jagged or uneven edgesTroubleshooting 288 Printer is printing blank pagesTroubleshooting 289 Clipped pages or imagesTroubleshooting 290 Prints on color transparencies appear dark when projectedShadow images appear on prints Troubleshooting 291 Gray background on printsTroubleshooting 292 Incorrect margins on printsTroubleshooting 293 Paper curlTroubleshooting 294 Print irregularitiesTroubleshooting 295 Repeating defects appear on printsTroubleshooting 296 Print is too darkTroubleshooting 297 Print is too lightTroubleshooting 298 Skewed printTroubleshooting 299 Printer is printing solid black pagesTransparency print quality is poor Troubleshooting 300Streaked horizontal lines appear on prints Troubleshooting 301 Streaked vertical lines appear on printsTroubleshooting 302 Horizontal voids appear on printsTroubleshooting 303 Vertical voids appear on printsToner specks appear on prints Toner fog or background shading appears on printsToner rubs off Solving copy problemsTroubleshooting 305 Uneven print densityCopier does not respond Scanner unit does not closeTroubleshooting 307 Poor copy qualityTroubleshooting 308 Partial document or photo copiesTroubleshooting 309 Solving fax problemsFax and e-mail functions are not set up Settings General Settings Run initial setup YesCaller ID is not shown Troubleshooting 310Cannot send or receive a fax Troubleshooting 311 Troubleshooting 312 Can send but not receive faxesYes Problem is solved Go to step 313Click Settings Fax Settings Analog Fax Setup Troubleshooting 314Received fax has poor print quality Troubleshooting 315 Solving scanner problemsScanner does not respond Step Change the file name. Go to step Troubleshooting 316Scan job was not successful Existing file check boxTroubleshooting 317 Scanning takes too long or freezes the computerTroubleshooting 318 Poor scanned image qualityPartial document or photo scans Troubleshooting 319Cannot scan from a computer Troubleshooting 320 Solving home screen applications problemsAn application error has occurred Click Settings Apps Apps Management System tab LogTech Library Troubleshooting 321Contacting customer support MailEdition notice Product informationLexmark International, Inc All rights reserved Trademarks 323Product disposal Temperature informationNoise emission levels 324Laser advisory label Static sensitivity noticeLaser notice 325Mode Description Power consumption Watts Power consumptionProduct power consumption 326Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaRegulatory notices for telecommunication terminal equipment Licensing noticesEuropean Community EC directives conformity 328329 Utilisation de ce produit en Suisse Using this product in Switzerland330 Uso del prodotto in Svizzera Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Modular component noticeIndustry Canada Canada Exposure to radio frequency radiationIndustry Canada Canada 332Taiwan NCC RF notice statement 333334 ΤΗΣ Οδηγιασ 1999/5/ΕΚLexmark International, Inc., Lexington, KY Limited warrantyLimited warranty service 335Extent of limited warranty 336Additional rights Patent acknowledgmentLimitation of liability 337338 Index Symbols250‑sheet tray installing 45 550‑sheet tray installing NumericsPage Page FTP Page Page Page Page Page Page