Troubleshooting

 

294

 

 

 

Action

Yes

No

Step 5

Contact customer

The problem is solved.

a Load paper from a fresh package.

support.

 

Note: Paper absorbs moisture due to high humidity. Store paper in

 

 

its original wrapper until you use it.

 

 

b Resend the print job.

 

 

Is the paper still curled?

 

 

 

 

 

Print irregularities

Leading edge

ABCDE) )

ABCDE

ABCDE

 

Trailing edge

 

 

 

 

 

 

Action

 

 

Yes

No

 

 

 

 

 

Step 1

 

 

Go to step 2.

The problem is solved.

aMove the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray.

bResend the print job.

Do print irregularities still appear?

 

 

 

 

 

Step 2

Go to step 3.

Specify the paper size

From the printer control panel, set the paper size and type in the Paper

 

and type from the tray

menu to match the paper loaded in the tray.

 

settings to match the

 

 

paper loaded in the

Do the printer settings match the type and weight of the paper loaded in

 

tray.

 

 

the tray?

 

 

 

 

 

Step 3

Go to step 4.

The problem is solved.

a Depending on your operating system, specify the paper type and

 

 

weight from Printing Preferences or from the Print dialog.

 

 

b Resend the print job.

 

 

Do print irregularities still appear?

 

 

 

 

 

Step 4

From the printer

Go to step 5.

Check if the paper loaded in the tray has texture or rough finishes.

control panel, set the

 

 

paper texture in the

 

Are you printing on textured or rough paper?

Paper menu to match

 

the paper loaded in the

 

 

 

 

tray.

 

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Image 294
Lexmark XM3100 manual Print irregularities, Troubleshooting 294