Lexmark XM3100 manual Printer is printing solid black pages, Troubleshooting 299

Troubleshooting		299
Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aMove the width and length guides in the tray to the correct positions for the size of the paper loaded.

bResend the print job.

Is the print still skewed?
Step 2		Contact customer	The problem is solved.
a	Check if you are printing on a paper that is supported by the tray.	support.
b	Resend the print job.
Is the print still skewed?

Printer is printing solid black pages

Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aReinstall the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

2Install the imaging unit, and then the cartridge.

bResend the print job.

Is the printer printing solid black pages?
Step 2	Contact customer	The problem is solved.
Replace the imaging unit, and then resend the print job.	support.
Is the printer printing solid black pages?