Users Guide
September
 Contents
 Printing
Loading paper and specialty media
Paper and specialty media guide
Updating available options in the printer driver
 Faxing 109
Copying
Mailing 102
Scanning 132
 Securing the printer 219
Understanding the printer menus 140
Saving money and the environment 212
Maintaining the printer 223
 Managing the printer 235
Clearing jams 238
 Index 339
Troubleshooting 259
322
 Safety information
Safety information
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 Learning about the printer
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
 Selecting a location for the printer
Other countries and regions-See the printed
 Printer configurations
 Basic model
 Using the Embedded Web Server
Configured model
 Using the scanner glass
Using the ADF and scanner glass
Using the ADF
Understanding the basic functions of the scanner
 Understanding the printer control panel
Using the printer control panel
Understanding the printer control panel
Use
 Indicator light color and its corresponding printer status
Understanding the home screen
 Features
Feature Description
 Using the touch-screen buttons
Arrows View a list of options Copy It Print a copy
 Other touch-screen buttons
 For Windows users
Setting up and using the home screen applications
Finding the IP address of the computer
For Macintosh users
 Finding the IP address of the printer
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Customizing the home screen
 Activating the home screen applications
Setting up Forms and Favorites
Understanding the different applications
Finding information about the home screen applications
 Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
 Using MyShortcut
Setting up Multi Send
 Click Settings Apps Apps Management Scan to Network
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
UseTo
 Click Settings Remote Operator Panel Settings
Exporting and importing a configuration
Setting up Remote Operator Panel
 Click Submit
 Available internal options
Additional printer setup
Installing internal options
 Accessing the controller board
 Installing a memory card
Close the shield, and then the access door
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 Installing an optional card
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 Installing an Internal Solutions Port
 Long ISP cable
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 Installing a printer hard disk
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 Removing a printer hard disk
 Installing optional trays
Installing hardware options
Order of installation
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 Updating available options in the printer driver
Setting up the printer software
Installing the printer software
Open the printers folder
 Attaching cables
Click Update Now ‑ Ask Printer
Add any installed hardware options, and then click OK
Windows 7 or earlier
 Connection method is supported in your country or region
 Networking
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
For Windows users
 For Macintosh users
Select Ethernet connection, and then click Continue
 Preparing to set up the printer on a wireless network
AppleTalk select your printer Add
 Network/Ports Active NIC Auto Submit
Connecting the printer using the Wireless Setup Wizard
Using the Push Button Configuration method
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 For Windows users
 Setting up serial printing
 Click Continue Finish
Click Properties
 Printing a network setup
Verifying printer setup
Printing a menu settings
Reports Menu Settings
 Loading paper and specialty media
Setting the paper size and type
Configuring Universal paper settings
Loading trays
 Lglltr A4EXEC
 LG Lltr A4 Exec
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 ABC
 Loading the multipurpose feeder
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 Using the standard bin and paper stop
 Linking and unlinking trays
Using the Embedded Web Server
Linking and unlinking trays
Creating a custom name for a paper type
 Click Settings Paper Menu Custom Types
Configuring a custom name
Using the printer control panel
Assigning a custom paper type
 Select a custom name you want to configure, and then touch
Paper Menu Custom Types
 Tips on using transparencies
Using specialty media
Tips on using letterhead
Tips on using envelopes
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 Paper guidelines
Tips on using card stock
Paper characteristics
 Unacceptable paper
Moisture content
Fiber content
Selecting paper
 Using recycled paper and other office papers
Selecting preprinted forms and letterhead
 Storing paper
Supported paper sizes, types, and weights
Scanner Duplex 550 ‑sheet tray Feeder Glass Mode
Supported paper sizes
 Paper and specialty media guide
 Paper size Dimensions Staple finisher
Supported paper types and weights
Paper type 250 ‑ or Multipurpose feeder Duplex mode
Supported paper sizes
 Paper type Staple finisher
Supported paper types and weights
X 9.8
 Paper type Staple finisher Custom Type
 Printing forms and a document
Adjusting toner darkness
Printing
Printing forms
 Printing from a mobile device Printing from a flash drive
Click Settings Print Settings Quality Menu Toner Darkness
Settings Print Settings Quality Menu Toner Darkness
Printing from a flash drive
 Supported flash drives and file types
 Recommended flash drives File type
Printing confidential and other held jobs
Storing print jobs in the printer
 Printing Touch Submit
Modifying confidential print settings
Printing confidential and other held jobs
 Canceling a print job
Printing information pages
 For Macintosh users
 Making copies
Copying using the ADF
Copying
Making a quick copy
 Copying on specialty media
Copying using the scanner glass
Copying photos
Copying on transparencies
 Copying to a different size
Customizing copy settings
Copying on letterhead
 Example 1 Copying on mixed paper sizes
Making copies using paper from a selected tray
Copying different paper sizes
Example 2 Copying on a single paper size
 Copy to Letter Copy It
Copying on both sides of the paper duplexing
Reducing or enlarging copies
 Adjusting copy quality
Collating copies
 Copy Advanced Options Separator Sheets
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Select one of the following
 Creating a custom copy job
 Placing a header or footer on pages
Canceling a copy job
Placing information on copies
Placing an overlay message on each
 Understanding the copy options
 Collate
Content
Using the advanced options
Copies
 Configuring e‑mail settings
Setting up the printer to e-mail
Setting up the e-mail function
Click Settings E-mail/FTP Settings E-mail Settings
 Click Settings
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the printer control panel
Creating an e-mail shortcut
 Mailing a document
Sending an e-mail using the printer control panel
Sending an e‑mail using a shortcut number
Mailing 104
 Adding e-mail subject and message information
Customizing e-mail settings
Sending an e‑mail using the address book
Changing the output file type
 Canceling an e-mail
Understanding the e-mail options
 Mailing 107
Resolution
Send As
 Mailing 108
Setup
Scan Preview
 Faxing 109
Setting up the printer to fax
Faxing
 Using the Embedded Web Server for fax setup
Initial fax setup
Using the printer control panel for fax setup
Click Settings Fax Settings Analog Fax Setup
 Choosing a fax connection
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Scenario 1 Standard telephone line
 Faxing 112
Connected to the same telephone wall jack
 Faxing 113
Connected to different wall jacks
 Faxing 114
 Scenario 2 Digital Subscriber Line DSL
Faxing 115
 Scenario 3 VoIP telephone service
Faxing 116
 Setup 1 Printer is connected directly to a cable modem
Faxing 117
 Faxing 118
 Part name Part number Lexmark adapter plug 40X8519
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 Connecting the printer to a wall jack in Germany
Faxing 121
 Settings Fax Settings Analog Fax Setup Answer On
Connecting to a distinctive ring service
Setting the outgoing fax name and number
 Sending a fax using the printer control panel
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax
 Fax tab Enable fax
Sending a fax using the computer
Sending a fax using a shortcut number
 Sending a fax using the address book
Sending a fax at a scheduled time
 Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
 Click Settings Reports Click Fax Job Log or Fax Call Log
Customizing fax settings
Changing the fax resolution
Making a fax lighter or darker
 Blocking junk faxes
Canceling an outgoing fax
Holding and forwarding faxes
Holding faxes
 Understanding the fax options
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Click Settings Fax Settings
Forwarding a fax
 Delayed Send
This option lets you send a fax at a later time or date
 Faxing 131
 Scanning
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning to an FTP address
 Scanning to an FTP address using a shortcut number
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning an FTP using the address book
 Scanning to a computer or flash drive
Scanning to a computer using the Embedded Web Server
Select your scan settings, and then click Next
Click Scan Profile Create Scan Profile
 Setting up Scan to Computer
 Click Next Close
Scanning to a flash drive
Scanning 136 Select your printer from the list
 Understanding the scan options
Using the ScanBack Utility
Held jobs Profiles and Solutions select your scan profile
Scanning 137
 Scanning 138
 Scanning 139
 Understanding the printer menus 140
Understanding the printer m enus
Menus list
 Default Source
Default Source menu
Settings Help Manage Shortcuts Option Card Menu
Paper menu
 Tray x Size
Paper Size/Type menu
Understanding the printer menus 142
Tray x Type
 MP Feeder Type
Understanding the printer menus 143
MP Feeder Size
 Manual Paper Type
Understanding the printer menus 144
Manual Paper Size
Manual Envelope Size
 Paper Texture menu
Configure MP menu
Substitute Size menu
Understanding the printer menus 145
 Understanding the printer menus 146
 Paper Weight menu
Understanding the printer menus 147
 Paper Loading menu
Understanding the printer menus 148
 Custom Types menu
Understanding the printer menus 149
 Custom Scan Sizes menu
Universal Setup menu
Custom Names menu
Understanding the printer menus 150
 Understanding the printer menus 151
Reports Menu
Reports menu
 Standard Network or Network x menu
Network/Ports menu
Active NIC menu
Understanding the printer menus 152
 Understanding the printer menus 153
 Understanding the printer menus 154
To access the menu, navigate to either of the following
Network Card menu
 TCP/IP menu
Understanding the printer menus 155
 Understanding the printer menus 156
Wireless menu
IPv6 menu
 AppleTalk menu
Understanding the printer menus 157
 Set Zone
Standard USB menu
Understanding the printer menus 158
 Understanding the printer menus 159
 Smtp Setup menu
Understanding the printer menus 160
 Understanding the printer menus 161
Edit Security Setups menu
Security menu
 Miscellaneous Security Settings menu
Understanding the printer menus 162
 Disk Wiping menu
Use Wiping Mode Specify the mode for disk wiping Auto
Confidential Print menu
Understanding the printer menus 163
 Understanding the printer menus 164
Security Audit Log menu
Set Date/Time menu
 Understanding the printer menus 165
 Understanding the printer menus 166
Settings menu
General Settings menu
 Understanding the printer menus 167
Quiet Mode
Run Initial setup
Keyboard
 Scan to PC Port Range
Understanding the printer menus 168
Paper Sizes
Displayed Information
 Understanding the printer menus 169
 Understanding the printer menus 170
 Understanding the printer menus 171
 Understanding the printer menus 172
Alarms
Timeouts
 Error Recovery
Understanding the printer menus 173
 Press Sleep Button
Print Recovery
Understanding the printer menus 174
Press and Hold Sleep Button
 Content Source
Copy Settings menu
Content Type
Sides Duplex
 Understanding the printer menus 176
 Understanding the printer menus 177
 General Fax Settings
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 178
 Understanding the printer menus 179
 Understanding the printer menus 180
Fax Send Settings
Resolution
Fax Cover
 Understanding the printer menus 181
Dial Prefix
 Understanding the printer menus 182
 Fax Receive Settings
Understanding the printer menus 183
 Understanding the printer menus 184
 Fax Log Settings
Understanding the printer menus 185
 Answer On
‑mail Settings menu
Speaker Settings
Understanding the printer menus 186
 Understanding the printer menus 187
Format
 Understanding the printer menus 188
Orientation
 Understanding the printer menus 189
 Understanding the printer menus 190
Use cc/bcc
 FTP Settings menu
Understanding the printer menus 191
 Understanding the printer menus 192
 File Name
Understanding the printer menus 193
FTP bit Depth
 Flash Drive menu
Scan Settings
Scan Settings menu items and their descriptions
Understanding the printer menus 194
 Understanding the printer menus 195
 Understanding the printer menus 196
 Understanding the printer menus 197
Print Settings
Print Settings menu items and their descriptions
Copies
 Understanding the printer menus 198
 Understanding the printer menus 199
Print Settings
Setup menu
 Resource Save
Finishing menu
Understanding the printer menus 200
Print All Order
 Understanding the printer menus 201
Separator Source
 Quality menu
Understanding the printer menus 202
 Job Accounting menu
Understanding the printer menus 203
 Utilities menu
Understanding the printer menus 204
 Understanding the printer menus 205
XPS menu
PostScript menu
 PCL Emul menu
Understanding the printer menus 206
 PCL Emulation Settings
Understanding the printer menus 207
 Understanding the printer menus 208
Tray Renumber
 Font Size
Html menu
Understanding the printer menus 209
Scale
 Understanding the printer menus 210
Help menu
Image menu
Menu item Description
 Understanding the printer menus 211
 Saving paper and toner
Using recycled paper
Saving money and the environment
Conserving supplies
 Click Settings General Settings Quiet Mode select a setting
Using Eco‑Mode
Click Settings General Settings Eco‑Mode select a setting
Saving energy
 Settings General Settings Timeouts Sleep Mode
Adjusting Sleep mode
Click Settings General Settings Timeouts
Saving money and the environment 214
 Click Settings General Settings Sleep Button Settings
Using Hibernate Mode
Setting Hibernate Timeout
Saving money and the environment 215
 Settings General Settings Timeouts Hibernate Timeout
Using Schedule Power Modes
Adjusting the brightness of the display
Click Settings General Settings Schedule Power Modes
 Recycling Lexmark products
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark packaging
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 Erasing volatile memory
Securing the printer
Statement of Volatility
Disposing of a printer hard disk
 Touch Back Exit Config Menu
Using the printer control panel
Touch Wipe All Settings
Erasing non‑volatile memory
 Click Settings Security Disk Encryption
Configuring printer hard disk encryption
Using the Embedded Web Server
Touch Disk Encryption Enable
 Finding printer security information
 Maintaining the printer
Cleaning the printer parts
Cleaning the printer
Maintaining the printer 223
 Close the scanner cover
Cleaning the scanner glass
Maintaining the printer 224
 Ordering supplies
Using genuine Lexmark parts and supplies
Checking the status of parts and supplies
Ordering a toner cartridge
 Ordering staple cartridges
Ordering a maintenance kit
Ordering an imaging unit
Ordering an ADF separator roller
 Replacing supplies
Estimated number of remaining pages
Storing supplies
Replacing the toner cartridge
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 Replacing the imaging unit
Maintaining the printer 229
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 Replacing the staple cartridge
Open the stapler door
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 Moving the printer
Before moving the printer
 Moving the printer to another location
Shipping the printer
 Managing the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Checking the virtual display
 Click Settings Print Settings Supply Notifications
Notification Description
 Managing the printer 237
Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
 Load paper properly
Clearing jams
Avoiding jams
Clearing jams 238
 Understanding jam messages and locations
Use recommended paper
 Jam access area Printer control panel message What to do
Clearing jams 240
 Clearing jams 241
‑page jam, open automatic feeder top cover y.xx
‑page jam, clear standard bin y.xx
 ‑page jam, open rear door y.xx
Clearing jams 242
 ‑page jam, open front door y.xx
Page
Page
 ‑page jam, remove tray 1 to clear duplex y.xx
 ‑page jam, clear manual feeder y.xx
Page
 ‑page jam, open tray x y.xx
Clearing jams 249
 Paper jam in the finisher bin
Clearing jams 250
 Paper jam in the finisher rear door
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 Staple jam in the finisher
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 Empty the standard bin
 Open the finisher rear door
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Page
 Cartridge, imaging unit mismatch 41.xy
Troubleshooting
Understanding the printer messages
Cartridge low 88.xy
 Change paper source to custom type name load orientation
Cartridge nearly low 88.xy
Cartridge very low, x estimated pages remain 88.xy
Change paper source to custom string load orientation
 Close front door
Troubleshooting 261
Check tray x connection
Complex page, some data may not have printed
 Error reading USB hub. Remove hub
Configuration change, some held jobs were not restored
Error reading USB drive. Remove USB
Defective flash detected
 Fax Station Number not set up. Contact system administrator
Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Fax memory full
 Incorrect paper size, open paper source
Insufficient memory, some held jobs will not be restored
Incompatible tray x
Insufficient memory to collate job
 Load paper source with custom type name paper orientation
Insufficient memory to support Resource Save feature
Troubleshooting 265
Load paper source with custom string paper orientation
 Load Manual Feeder with custom type name paper orientation
Maintenance kit low 80.xy
Troubleshooting 266
Load Manual Feeder with custom string paper orientation
 Memory full, cannot print faxes
Network x software error
No analog phone line connected to modem, fax is disabled
Memory full, cannot send faxes
 Non‑Lexmark supply type, see User’s Guide 33.xy
Parallel port x disabled
Troubleshooting 268
Not enough free space in flash memory for resources
 Replace cartridge, 0 estimated pages remain 88.xy
Remove paper from standard output bin
Replace defective imaging unit 31.xy
Replace imaging unit, 0 estimated pages remain 84.xy
 Restore held jobs?
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Replace unsupported cartridge 32.xy
 Smtp server not set up. Contact system administrator
Scanner disabled by admin
Serial port x disabled
Some held jobs were not restored
 Supply needed to complete job
Standard USB port disabled
Too many flash options installed
Too many trays attached
 Weblink server not set up. Contact system administrator
Solving printer problems
USB port x disabled
Basic printer problems
 Troubleshooting 274
 Troubleshooting 275
Printer display is blank
 Action Yes Step Problem is solved Go to step
Option problems
Troubleshooting 276
Cannot detect internal option
 Step Problem is solved. Go to step
Tray problems
Troubleshooting 277
 Cannot detect memory card
Internal Solutions Port does not operate correctly
Troubleshooting 278
USB/parallel interface card does not operate correctly
 Action Yes Step Go to step Problem is solved
Paper feed problems
Troubleshooting 279
Paper frequently jams
 Troubleshooting 280
Solving print problems
Printing problems
Paper jam message remains after jam is cleared
 Print jobs do not print
Error message about reading the flash drive appears
Troubleshooting 281
 Troubleshooting 282
 For Windows users
Troubleshooting 283
Confidential and other held jobs do not print
For Macintosh users
 Settings General Settings Print Recovery Page Protect Off
Troubleshooting 284
Settings General Settings
Print job takes longer than expected
 Incorrect characters print
Troubleshooting 285
Job prints from the wrong tray or on the wrong paper
 Large jobs do not collate
Troubleshooting 286
Tray linking does not work
 Unexpected page breaks occur
Print quality problems
Troubleshooting 287
Characters have jagged or uneven edges
 Troubleshooting 288
Printer is printing blank pages
 Troubleshooting 289
Clipped pages or images
 Shadow images appear on prints
Prints on color transparencies appear dark when projected
Troubleshooting 290
 Troubleshooting 291
Gray background on prints
 Troubleshooting 292
Incorrect margins on prints
 Troubleshooting 293
Paper curl
 Troubleshooting 294
Print irregularities
 Troubleshooting 295
Repeating defects appear on prints
 Troubleshooting 296
Print is too dark
 Troubleshooting 297
Print is too light
 Troubleshooting 298
Skewed print
 Troubleshooting 299
Printer is printing solid black pages
 Streaked horizontal lines appear on prints
Troubleshooting 300
Transparency print quality is poor
 Troubleshooting 301
Streaked vertical lines appear on prints
 Troubleshooting 302
Horizontal voids appear on prints
 Troubleshooting 303
Vertical voids appear on prints
 Toner specks appear on prints
Toner fog or background shading appears on prints
 Toner rubs off
Solving copy problems
Troubleshooting 305
Uneven print density
 Copier does not respond
Scanner unit does not close
 Troubleshooting 307
Poor copy quality
 Troubleshooting 308
Partial document or photo copies
 Troubleshooting 309
Solving fax problems
Fax and e-mail functions are not set up
Settings General Settings Run initial setup Yes
 Cannot send or receive a fax
Troubleshooting 310
Caller ID is not shown
 Troubleshooting 311
 Troubleshooting 312
Can send but not receive faxes
 Yes Problem is solved Go to step
313
 Received fax has poor print quality
Troubleshooting 314
Click Settings Fax Settings Analog Fax Setup
 Scanner does not respond
Solving scanner problems
Troubleshooting 315
 Step Change the file name. Go to step
Troubleshooting 316
Scan job was not successful
Existing file check box
 Troubleshooting 317
Scanning takes too long or freezes the computer
 Troubleshooting 318
Poor scanned image quality
 Cannot scan from a computer
Troubleshooting 319
Partial document or photo scans
 Troubleshooting 320
Solving home screen applications problems
An application error has occurred
Click Settings Apps Apps Management System tab Log
 Tech Library
Troubleshooting 321
Contacting customer support
Mail
 Lexmark International, Inc All rights reserved
Product information
Edition notice
 Trademarks
323
 Product disposal
Temperature information
Noise emission levels
324
 Laser advisory label
Static sensitivity notice
Laser notice
325
 Mode Description Power consumption Watts
Power consumption
Product power consumption
326
 Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
 Regulatory notices for telecommunication terminal equipment
Licensing notices
European Community EC directives conformity
328
 329
 330
Using this product in Switzerland
Utilisation de ce produit en Suisse
 Uso del prodotto in Svizzera
Regulatory notices for wireless products
Verwendung dieses Produkts in der Schweiz
Modular component notice
 Industry Canada Canada
Exposure to radio frequency radiation
Industry Canada Canada
332
 Taiwan NCC RF notice statement
333
 334
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
 Lexmark International, Inc., Lexington, KY
Limited warranty
Limited warranty service
335
 Extent of limited warranty
336
 Additional rights
Patent acknowledgment
Limitation of liability
337
 338
 Index
Symbols
250‑sheet tray installing 45 550‑sheet tray installing
Numerics
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 FTP
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