Troubleshooting, Cartridge low 88.xy | Lexmark XM3100 guide

Troubleshooting

259

Troubleshooting

•“Understanding the printer messages” on page 259

•“Solving printer problems” on page 273

•“Solving print problems” on page 280

•“Solving copy problems” on page 305

•“Solving fax problems” on page 309

•“Solving scanner problems” on page 315

•“Solving home screen applications problems” on page 320

•“Embedded Web Server does not open” on page 320

•“Contacting customer support” on page 321

Understanding the printer messages

Cartridge, imaging unit mismatch [41.xy]

Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values:

List of printer and toner cartridge regions

	Region number	Region

	0	Global

	1	United States, Canada

	2	European Economic Area (EEA), Switzerland

	3	Asia Pacific, Australia, New Zealand

	4	Latin America

	5	Africa, Middle East, rest of Europe

	9	Invalid region

Notes:

•The x and y values are the .xy of the error code shown on the printer control panel.

•The x and y values must match for printing to continue.

Cartridge low [88.xy]

You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing.

Image 259

Lexmark XM3100 manual Troubleshooting, Understanding the printer messages, Cartridge, imaging unit mismatch 41.xy

Contents

September Users Guide Contents Updating available options in the printer driver Loading paper and specialty mediaPaper and specialty media guide Printing Scanning 132 CopyingMailing 102 Faxing 109 Maintaining the printer 223 Understanding the printer menus 140Saving money and the environment 212 Securing the printer 219 Clearing jams 238 Managing the printer 235 322 Troubleshooting 259Index 339 Safety information Safety informationPage What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printer Other countries and regions-See the printed Selecting a location for the printer Printer configurations Basic model Configured model Using the Embedded Web Server Understanding the basic functions of the scanner Using the ADF and scanner glassUsing the ADF Using the scanner glass Use Using the printer control panelUnderstanding the printer control panel Understanding the printer control panel Understanding the home screen Indicator light color and its corresponding printer status Feature Description Features Arrows View a list of options Copy It Print a copy Using the touch-screen buttons Other touch-screen buttons For Macintosh users Setting up and using the home screen applicationsFinding the IP address of the computer For Windows users Customizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Finding the IP address of the printer Finding information about the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Activating the home screen applications Click Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcut UseTo Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Apps Apps Management Scan to Network Setting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional trays Page Page Open the printers folder Setting up the printer softwareInstalling the printer software Updating available options in the printer driver Windows 7 or earlier Click Update Now ‑ Ask PrinterAdd any installed hardware options, and then click OK Attaching cables Connection method is supported in your country or region For Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network Networking Select Ethernet connection, and then click Continue For Macintosh users AppleTalk select your printer Add Preparing to set up the printer on a wireless network Using the Push Button Configuration method Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto Submit Page For Windows users Setting up serial printing Click Properties Click Continue Finish Reports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setup Loading trays Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty media Lglltr A4EXEC LG Lltr A4 Exec Page ABC Loading the multipurpose feeder Page Page Page Page Using the standard bin and paper stop Creating a custom name for a paper type Using the Embedded Web ServerLinking and unlinking trays Linking and unlinking trays Assigning a custom paper type Configuring a custom nameUsing the printer control panel Click Settings Paper Menu Custom Types Paper Menu Custom Types Select a custom name you want to configure, and then touch Tips on using envelopes Using specialty mediaTips on using letterhead Tips on using transparenciesPage Paper characteristics Tips on using card stockPaper guidelines Selecting paper Moisture contentFiber content Unacceptable paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Supported paper sizes Supported paper sizes, types, and weightsScanner Duplex 550 ‑sheet tray Feeder Glass Mode Storing paper Paper and specialty media guide Supported paper sizes Supported paper types and weightsPaper type 250 ‑ or Multipurpose feeder Duplex mode Paper size Dimensions Staple finisher X 9.8 Supported paper types and weightsPaper type Staple finisher Paper type Staple finisher Custom Type Printing forms Adjusting toner darknessPrinting Printing forms and a document Printing from a flash drive Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a mobile device Printing from a flash drive Supported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsRecommended flash drives File type Printing confidential and other held jobs Modifying confidential print settingsPrinting Touch Submit Printing information pages Canceling a print job For Macintosh users Making a quick copy Copying using the ADFCopying Making copies Copying on transparencies Copying using the scanner glassCopying photos Copying on specialty media Copying on letterhead Customizing copy settingsCopying to a different size Example 2 Copying on a single paper size Making copies using paper from a selected trayCopying different paper sizes Example 1 Copying on mixed paper sizes Reducing or enlarging copies Copying on both sides of the paper duplexingCopy to Letter Copy It Collating copies Adjusting copy quality Select one of the following Placing separator sheets between copiesCopying multiple pages onto a single sheet Copy Advanced Options Separator Sheets Creating a custom copy job Placing an overlay message on each Canceling a copy jobPlacing information on copies Placing a header or footer on pages Understanding the copy options Copies ContentUsing the advanced options Collate Click Settings E-mail/FTP Settings E-mail Settings Setting up the printer to e-mailSetting up the e-mail function Configuring e‑mail settings Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Click Settings Mailing 104 Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing a document Changing the output file type Customizing e-mail settingsSending an e‑mail using the address book Adding e-mail subject and message information Understanding the e-mail options Canceling an e-mail Send As ResolutionMailing 107 Scan Preview SetupMailing 108 Faxing Setting up the printer to faxFaxing 109 Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setup Scenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineTips for this setup Choosing a fax connection Connected to the same telephone wall jack Faxing 112 Connected to different wall jacks Faxing 113 Faxing 114 Faxing 115 Scenario 2 Digital Subscriber Line DSL Faxing 116 Scenario 3 VoIP telephone service Faxing 117 Setup 1 Printer is connected directly to a cable modem Faxing 118 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 121 Connecting the printer to a wall jack in Germany Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panel Sending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address book Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Making a fax lighter or darker Customizing fax settingsChanging the fax resolution Click Settings Reports Click Fax Job Log or Fax Call Log Holding faxes Canceling an outgoing faxHolding and forwarding faxes Blocking junk faxes Forwarding a fax Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Understanding the fax options This option lets you send a fax at a later time or date Delayed Send Faxing 131 Scanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning Scanning an FTP using the address book Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning to an FTP address using a shortcut number Click Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerSelect your scan settings, and then click Next Scanning to a computer or flash drive Setting up Scan to Computer Scanning 136 Select your printer from the list Scanning to a flash driveClick Next Close Scanning 137 Using the ScanBack UtilityHeld jobs Profiles and Solutions select your scan profile Understanding the scan options Scanning 138 Scanning 139 Menus list Understanding the printer m enusUnderstanding the printer menus 140 Paper menu Default Source menuSettings Help Manage Shortcuts Option Card Menu Default Source Tray x Type Paper Size/Type menuUnderstanding the printer menus 142 Tray x Size MP Feeder Size Understanding the printer menus 143MP Feeder Type Manual Envelope Size Understanding the printer menus 144Manual Paper Size Manual Paper Type Understanding the printer menus 145 Configure MP menuSubstitute Size menu Paper Texture menu Understanding the printer menus 146 Understanding the printer menus 147 Paper Weight menu Understanding the printer menus 148 Paper Loading menu Understanding the printer menus 149 Custom Types menu Understanding the printer menus 150 Universal Setup menuCustom Names menu Custom Scan Sizes menu Reports menu Reports MenuUnderstanding the printer menus 151 Understanding the printer menus 152 Network/Ports menuActive NIC menu Standard Network or Network x menu Understanding the printer menus 153 Network Card menu To access the menu, navigate to either of the followingUnderstanding the printer menus 154 Understanding the printer menus 155 TCP/IP menu IPv6 menu Wireless menuUnderstanding the printer menus 156 Understanding the printer menus 157 AppleTalk menu Understanding the printer menus 158 Standard USB menuSet Zone Understanding the printer menus 159 Understanding the printer menus 160 Smtp Setup menu Security menu Edit Security Setups menuUnderstanding the printer menus 161 Understanding the printer menus 162 Miscellaneous Security Settings menu Understanding the printer menus 163 Use Wiping Mode Specify the mode for disk wiping AutoConfidential Print menu Disk Wiping menu Set Date/Time menu Security Audit Log menuUnderstanding the printer menus 164 Understanding the printer menus 165 General Settings menu Settings menuUnderstanding the printer menus 166 Keyboard Quiet ModeRun Initial setup Understanding the printer menus 167 Displayed Information Understanding the printer menus 168Paper Sizes Scan to PC Port Range Understanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Timeouts AlarmsUnderstanding the printer menus 172 Understanding the printer menus 173 Error Recovery Press and Hold Sleep Button Print RecoveryUnderstanding the printer menus 174 Press Sleep Button Sides Duplex Copy Settings menuContent Type Content Source Understanding the printer menus 176 Understanding the printer menus 177 Understanding the printer menus 178 Fax Settings menuFax Mode Analog Fax Setup menu General Fax Settings Understanding the printer menus 179 Fax Cover Fax Send SettingsResolution Understanding the printer menus 180 Dial Prefix Understanding the printer menus 181 Understanding the printer menus 182 Understanding the printer menus 183 Fax Receive Settings Understanding the printer menus 184 Understanding the printer menus 185 Fax Log Settings Understanding the printer menus 186 ‑mail Settings menuSpeaker Settings Answer On Format Understanding the printer menus 187 Orientation Understanding the printer menus 188 Understanding the printer menus 189 Use cc/bcc Understanding the printer menus 190 Understanding the printer menus 191 FTP Settings menu Understanding the printer menus 192 FTP bit Depth Understanding the printer menus 193File Name Understanding the printer menus 194 Scan SettingsScan Settings menu items and their descriptions Flash Drive menu Understanding the printer menus 195 Understanding the printer menus 196 Copies Print SettingsPrint Settings menu items and their descriptions Understanding the printer menus 197 Understanding the printer menus 198 Setup menu Print SettingsUnderstanding the printer menus 199 Print All Order Finishing menuUnderstanding the printer menus 200 Resource Save Separator Source Understanding the printer menus 201 Understanding the printer menus 202 Quality menu Understanding the printer menus 203 Job Accounting menu Understanding the printer menus 204 Utilities menu PostScript menu XPS menuUnderstanding the printer menus 205 Understanding the printer menus 206 PCL Emul menu Understanding the printer menus 207 PCL Emulation Settings Tray Renumber Understanding the printer menus 208 Scale Html menuUnderstanding the printer menus 209 Font Size Menu item Description Help menuImage menu Understanding the printer menus 210 Understanding the printer menus 211 Conserving supplies Using recycled paperSaving money and the environment Saving paper and toner Saving energy Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Click Settings General Settings Quiet Mode select a setting Saving money and the environment 214 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep Mode Saving money and the environment 215 Using Hibernate ModeSetting Hibernate Timeout Click Settings General Settings Sleep Button Settings Click Settings General Settings Schedule Power Modes Using Schedule Power ModesAdjusting the brightness of the display Settings General Settings Timeouts Hibernate Timeout Recycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Disposing of a printer hard disk Securing the printerStatement of Volatility Erasing volatile memory Erasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config Menu Touch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk Encryption Finding printer security information Maintaining the printer 223 Cleaning the printer partsCleaning the printer Maintaining the printer Maintaining the printer 224 Cleaning the scanner glassClose the scanner cover Ordering a toner cartridge Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Ordering supplies Ordering an ADF separator roller Ordering a maintenance kitOrdering an imaging unit Ordering staple cartridges Replacing the toner cartridge Estimated number of remaining pagesStoring supplies Replacing suppliesPage Maintaining the printer 229 Replacing the imaging unitPage Open the stapler door Replacing the staple cartridgePage Before moving the printer Moving the printer Shipping the printer Moving the printer to another location Checking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printer Notification Description Click Settings Print Settings Supply Notifications Settings General Settings Factory Defaults Restore Now Restoring factory default settingsManaging the printer 237 Clearing jams 238 Clearing jamsAvoiding jams Load paper properly Use recommended paper Understanding jam messages and locations Clearing jams 240 Jam access area Printer control panel message What to do ‑page jam, clear standard bin y.xx ‑page jam, open automatic feeder top cover y.xxClearing jams 241 Clearing jams 242 ‑page jam, open rear door y.xx ‑page jam, open front door y.xx Page Page ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, clear manual feeder y.xx Page Clearing jams 249 ‑page jam, open tray x y.xx Clearing jams 250 Paper jam in the finisher bin Paper jam in the finisher rear door Page Staple jam in the finisher Page Empty the standard bin Open the finisher rear door Page Page Cartridge low 88.xy TroubleshootingUnderstanding the printer messages Cartridge, imaging unit mismatch 41.xy Change paper source to custom string load orientation Cartridge nearly low 88.xyCartridge very low, x estimated pages remain 88.xy Change paper source to custom type name load orientation Complex page, some data may not have printed Troubleshooting 261Check tray x connection Close front door Defective flash detected Configuration change, some held jobs were not restoredError reading USB drive. Remove USB Error reading USB hub. Remove hub Fax memory full Fax partition inoperative. Contact system administratorFax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administrator Insufficient memory to collate job Insufficient memory, some held jobs will not be restoredIncompatible tray x Incorrect paper size, open paper source Load paper source with custom string paper orientation Insufficient memory to support Resource Save featureTroubleshooting 265 Load paper source with custom type name paper orientation Load Manual Feeder with custom string paper orientation Maintenance kit low 80.xyTroubleshooting 266 Load Manual Feeder with custom type name paper orientation Memory full, cannot send faxes Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot print faxes Not enough free space in flash memory for resources Parallel port x disabledTroubleshooting 268 Non‑Lexmark supply type, see User’s Guide 33.xy Replace imaging unit, 0 estimated pages remain 84.xy Remove paper from standard output binReplace defective imaging unit 31.xy Replace cartridge, 0 estimated pages remain 88.xy Replace unsupported cartridge 32.xy Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Restore held jobs? Some held jobs were not restored Scanner disabled by adminSerial port x disabled Smtp server not set up. Contact system administrator Too many trays attached Standard USB port disabledToo many flash options installed Supply needed to complete job Basic printer problems Solving printer problemsUSB port x disabled Weblink server not set up. Contact system administrator Troubleshooting 274 Printer display is blank Troubleshooting 275 Cannot detect internal option Option problemsTroubleshooting 276 Action Yes Step Problem is solved Go to step Troubleshooting 277 Tray problemsStep Problem is solved. Go to step USB/parallel interface card does not operate correctly Internal Solutions Port does not operate correctlyTroubleshooting 278 Cannot detect memory card Paper frequently jams Paper feed problemsTroubleshooting 279 Action Yes Step Go to step Problem is solved Paper jam message remains after jam is cleared Solving print problemsPrinting problems Troubleshooting 280 Troubleshooting 281 Error message about reading the flash drive appearsPrint jobs do not print Troubleshooting 282 For Macintosh users Troubleshooting 283Confidential and other held jobs do not print For Windows users Print job takes longer than expected Troubleshooting 284Settings General Settings Settings General Settings Print Recovery Page Protect Off Job prints from the wrong tray or on the wrong paper Troubleshooting 285Incorrect characters print Tray linking does not work Troubleshooting 286Large jobs do not collate Characters have jagged or uneven edges Print quality problemsTroubleshooting 287 Unexpected page breaks occur Printer is printing blank pages Troubleshooting 288 Clipped pages or images Troubleshooting 289 Troubleshooting 290 Prints on color transparencies appear dark when projectedShadow images appear on prints Gray background on prints Troubleshooting 291 Incorrect margins on prints Troubleshooting 292 Paper curl Troubleshooting 293 Print irregularities Troubleshooting 294 Repeating defects appear on prints Troubleshooting 295 Print is too dark Troubleshooting 296 Print is too light Troubleshooting 297 Skewed print Troubleshooting 298 Printer is printing solid black pages Troubleshooting 299 Transparency print quality is poor Troubleshooting 300Streaked horizontal lines appear on prints Streaked vertical lines appear on prints Troubleshooting 301 Horizontal voids appear on prints Troubleshooting 302 Vertical voids appear on prints Troubleshooting 303 Toner fog or background shading appears on prints Toner specks appear on prints Uneven print density Solving copy problemsTroubleshooting 305 Toner rubs off Scanner unit does not close Copier does not respond Poor copy quality Troubleshooting 307 Partial document or photo copies Troubleshooting 308 Settings General Settings Run initial setup Yes Solving fax problemsFax and e-mail functions are not set up Troubleshooting 309 Caller ID is not shown Troubleshooting 310Cannot send or receive a fax Troubleshooting 311 Can send but not receive faxes Troubleshooting 312 313 Yes Problem is solved Go to step Click Settings Fax Settings Analog Fax Setup Troubleshooting 314Received fax has poor print quality Troubleshooting 315 Solving scanner problemsScanner does not respond Existing file check box Troubleshooting 316Scan job was not successful Step Change the file name. Go to step Scanning takes too long or freezes the computer Troubleshooting 317 Poor scanned image quality Troubleshooting 318 Partial document or photo scans Troubleshooting 319Cannot scan from a computer Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 320 Mail Troubleshooting 321Contacting customer support Tech Library Edition notice Product informationLexmark International, Inc All rights reserved 323 Trademarks 324 Temperature informationNoise emission levels Product disposal 325 Static sensitivity noticeLaser notice Laser advisory label 326 Power consumptionProduct power consumption Mode Description Power consumption Watts Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement 328 Licensing noticesEuropean Community EC directives conformity Regulatory notices for telecommunication terminal equipment 329 Utilisation de ce produit en Suisse Using this product in Switzerland330 Modular component notice Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera 332 Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada 333 Taiwan NCC RF notice statement ΤΗΣ Οδηγιασ 1999/5/ΕΚ 334 335 Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KY 336 Extent of limited warranty 337 Patent acknowledgmentLimitation of liability Additional rights 338 Numerics Symbols250‑sheet tray installing 45 550‑sheet tray installing IndexPage Page FTP Page Page Page Page Page Page