‑page jam, remove tray 1 to clear duplex y.xx

Clearing jams

246

8Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.

9Close the front door.

10From the printer control panel, select Continue to clear the message and continue printing.

[x]‑page jam, remove tray 1 to clear duplex. [23y.xx]

1Pull out the tray completely.

Page 246

Image 246

Lexmark XM3100 manual ‑page jam, remove tray 1 to clear duplex y.xx, Pull out the tray completely

Contents

Users Guide September Contents Printing Loading paper and specialty mediaPaper and specialty media guide Updating available options in the printer driver Faxing 109 CopyingMailing 102 Scanning 132 Securing the printer 219 Understanding the printer menus 140Saving money and the environment 212 Maintaining the printer 223 Managing the printer 235 Clearing jams 238 Troubleshooting 259 322Index 339 Safety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Basic model Using the Embedded Web Server Configured model Using the scanner glass Using the ADF and scanner glassUsing the ADF Understanding the basic functions of the scanner Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Use Indicator light color and its corresponding printer status Understanding the home screen Features Feature Description Using the touch-screen buttons Arrows View a list of options Copy It Print a copy Other touch-screen buttons For Windows users Setting up and using the home screen applicationsFinding the IP address of the computer For Macintosh users Finding the IP address of the printer Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screen Activating the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Finding information about the home screen applications Setting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi Send Click Settings Apps Apps Management Scan to Network Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send UseTo Exporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Installing a memory card Close the shield, and then the access doorPage Installing an optional card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing hardware options Order of installationInstalling optional trays Page Page Updating available options in the printer driver Setting up the printer softwareInstalling the printer software Open the printers folder Attaching cables Click Update Now ‑ Ask PrinterAdd any installed hardware options, and then click OK Windows 7 or earlier Connection method is supported in your country or region Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network For Windows users For Macintosh users Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network AppleTalk select your printer Add Connecting the printer using the Wireless Setup Wizard Using the Push Button Configuration methodNetwork/Ports Active NIC Auto Submit Page For Windows users Setting up serial printing Click Continue Finish Click Properties Printing a network setup Verifying printer setupPrinting a menu settings Reports Menu Settings Loading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading trays Lglltr A4EXEC LG Lltr A4 Exec Page ABC Loading the multipurpose feeder Page Page Page Page Using the standard bin and paper stop Linking and unlinking trays Using the Embedded Web ServerLinking and unlinking trays Creating a custom name for a paper type Click Settings Paper Menu Custom Types Configuring a custom nameUsing the printer control panel Assigning a custom paper type Select a custom name you want to configure, and then touch Paper Menu Custom Types Tips on using transparencies Using specialty mediaTips on using letterhead Tips on using envelopesPage Tips on using card stock Paper characteristicsPaper guidelines Unacceptable paper Moisture contentFiber content Selecting paper Using recycled paper and other office papers Selecting preprinted forms and letterhead Storing paper Supported paper sizes, types, and weightsScanner Duplex 550 ‑sheet tray Feeder Glass Mode Supported paper sizes Paper and specialty media guide Paper size Dimensions Staple finisher Supported paper types and weightsPaper type 250 ‑ or Multipurpose feeder Duplex mode Supported paper sizes Supported paper types and weights X 9.8Paper type Staple finisher Paper type Staple finisher Custom Type Printing forms and a document Adjusting toner darknessPrinting Printing forms Printing from a mobile device Printing from a flash drive Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash drive Supported flash drives and file types Printing confidential and other held jobs Storing print jobs in the printerRecommended flash drives File type Modifying confidential print settings Printing confidential and other held jobsPrinting Touch Submit Canceling a print job Printing information pages For Macintosh users Making copies Copying using the ADFCopying Making a quick copy Copying on specialty media Copying using the scanner glassCopying photos Copying on transparencies Customizing copy settings Copying on letterheadCopying to a different size Example 1 Copying on mixed paper sizes Making copies using paper from a selected trayCopying different paper sizes Example 2 Copying on a single paper size Copying on both sides of the paper duplexing Reducing or enlarging copiesCopy to Letter Copy It Adjusting copy quality Collating copies Copy Advanced Options Separator Sheets Placing separator sheets between copiesCopying multiple pages onto a single sheet Select one of the following Creating a custom copy job Placing a header or footer on pages Canceling a copy jobPlacing information on copies Placing an overlay message on each Understanding the copy options Collate ContentUsing the advanced options Copies Configuring e‑mail settings Setting up the printer to e-mailSetting up the e-mail function Click Settings E-mail/FTP Settings E-mail Settings Click Settings Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut Mailing a document Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing 104 Adding e-mail subject and message information Customizing e-mail settingsSending an e‑mail using the address book Changing the output file type Canceling an e-mail Understanding the e-mail options Resolution Send AsMailing 107 Setup Scan PreviewMailing 108 Setting up the printer to fax FaxingFaxing 109 Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax Setup Choosing a fax connection Setup 1 Printer is connected to a dedicated fax lineTips for this setup Scenario 1 Standard telephone line Faxing 112 Connected to the same telephone wall jack Faxing 113 Connected to different wall jacks Faxing 114 Scenario 2 Digital Subscriber Line DSL Faxing 115 Scenario 3 VoIP telephone service Faxing 116 Setup 1 Printer is connected directly to a cable modem Faxing 117 Faxing 118 Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 121 Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Sending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax Sending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled time Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Click Settings Reports Click Fax Job Log or Fax Call Log Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Blocking junk faxes Canceling an outgoing faxHolding and forwarding faxes Holding faxes Understanding the fax options Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Forwarding a fax Delayed Send This option lets you send a fax at a later time or date Faxing 131 Scanning Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning to an FTP address Scanning to an FTP address using a shortcut number Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning an FTP using the address book Scanning to a computer or flash drive Scanning to a computer using the Embedded Web ServerSelect your scan settings, and then click Next Click Scan Profile Create Scan Profile Setting up Scan to Computer Scanning to a flash drive Scanning 136 Select your printer from the listClick Next Close Understanding the scan options Using the ScanBack UtilityHeld jobs Profiles and Solutions select your scan profile Scanning 137 Scanning 138 Scanning 139 Understanding the printer m enus Menus listUnderstanding the printer menus 140 Default Source Default Source menuSettings Help Manage Shortcuts Option Card Menu Paper menu Tray x Size Paper Size/Type menuUnderstanding the printer menus 142 Tray x Type Understanding the printer menus 143 MP Feeder SizeMP Feeder Type Manual Paper Type Understanding the printer menus 144Manual Paper Size Manual Envelope Size Paper Texture menu Configure MP menuSubstitute Size menu Understanding the printer menus 145 Understanding the printer menus 146 Paper Weight menu Understanding the printer menus 147 Paper Loading menu Understanding the printer menus 148 Custom Types menu Understanding the printer menus 149 Custom Scan Sizes menu Universal Setup menuCustom Names menu Understanding the printer menus 150 Reports Menu Reports menuUnderstanding the printer menus 151 Standard Network or Network x menu Network/Ports menuActive NIC menu Understanding the printer menus 152 Understanding the printer menus 153 To access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 154 TCP/IP menu Understanding the printer menus 155 Wireless menu IPv6 menuUnderstanding the printer menus 156 AppleTalk menu Understanding the printer menus 157 Standard USB menu Understanding the printer menus 158Set Zone Understanding the printer menus 159 Smtp Setup menu Understanding the printer menus 160 Edit Security Setups menu Security menuUnderstanding the printer menus 161 Miscellaneous Security Settings menu Understanding the printer menus 162 Disk Wiping menu Use Wiping Mode Specify the mode for disk wiping AutoConfidential Print menu Understanding the printer menus 163 Security Audit Log menu Set Date/Time menuUnderstanding the printer menus 164 Understanding the printer menus 165 Settings menu General Settings menuUnderstanding the printer menus 166 Understanding the printer menus 167 Quiet ModeRun Initial setup Keyboard Scan to PC Port Range Understanding the printer menus 168Paper Sizes Displayed Information Understanding the printer menus 169 Understanding the printer menus 170 Understanding the printer menus 171 Alarms TimeoutsUnderstanding the printer menus 172 Error Recovery Understanding the printer menus 173 Press Sleep Button Print RecoveryUnderstanding the printer menus 174 Press and Hold Sleep Button Content Source Copy Settings menuContent Type Sides Duplex Understanding the printer menus 176 Understanding the printer menus 177 General Fax Settings Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 178 Understanding the printer menus 179 Understanding the printer menus 180 Fax Send SettingsResolution Fax Cover Understanding the printer menus 181 Dial Prefix Understanding the printer menus 182 Fax Receive Settings Understanding the printer menus 183 Understanding the printer menus 184 Fax Log Settings Understanding the printer menus 185 Answer On ‑mail Settings menuSpeaker Settings Understanding the printer menus 186 Understanding the printer menus 187 Format Understanding the printer menus 188 Orientation Understanding the printer menus 189 Understanding the printer menus 190 Use cc/bcc FTP Settings menu Understanding the printer menus 191 Understanding the printer menus 192 Understanding the printer menus 193 FTP bit DepthFile Name Flash Drive menu Scan SettingsScan Settings menu items and their descriptions Understanding the printer menus 194 Understanding the printer menus 195 Understanding the printer menus 196 Understanding the printer menus 197 Print SettingsPrint Settings menu items and their descriptions Copies Understanding the printer menus 198 Print Settings Setup menuUnderstanding the printer menus 199 Resource Save Finishing menuUnderstanding the printer menus 200 Print All Order Understanding the printer menus 201 Separator Source Quality menu Understanding the printer menus 202 Job Accounting menu Understanding the printer menus 203 Utilities menu Understanding the printer menus 204 XPS menu PostScript menuUnderstanding the printer menus 205 PCL Emul menu Understanding the printer menus 206 PCL Emulation Settings Understanding the printer menus 207 Understanding the printer menus 208 Tray Renumber Font Size Html menuUnderstanding the printer menus 209 Scale Understanding the printer menus 210 Help menuImage menu Menu item Description Understanding the printer menus 211 Saving paper and toner Using recycled paperSaving money and the environment Conserving supplies Click Settings General Settings Quiet Mode select a setting Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Saving energy Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 214 Click Settings General Settings Sleep Button Settings Using Hibernate ModeSetting Hibernate Timeout Saving money and the environment 215 Settings General Settings Timeouts Hibernate Timeout Using Schedule Power ModesAdjusting the brightness of the display Click Settings General Settings Schedule Power Modes Recycling Lexmark products Settings General Settings Screen BrightnessRecycling Recycling Lexmark packagingPage Erasing volatile memory Securing the printerStatement of Volatility Disposing of a printer hard disk Touch Back Exit Config Menu Using the printer control panelTouch Wipe All Settings Erasing non‑volatile memory Click Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the Embedded Web Server Touch Disk Encryption Enable Finding printer security information Maintaining the printer Cleaning the printer partsCleaning the printer Maintaining the printer 223 Cleaning the scanner glass Maintaining the printer 224Close the scanner cover Ordering supplies Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Ordering a toner cartridge Ordering staple cartridges Ordering a maintenance kitOrdering an imaging unit Ordering an ADF separator roller Replacing supplies Estimated number of remaining pagesStoring supplies Replacing the toner cartridgePage Replacing the imaging unit Maintaining the printer 229Page Replacing the staple cartridge Open the stapler doorPage Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Managing the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Restoring factory default settings Settings General Settings Factory Defaults Restore NowManaging the printer 237 Load paper properly Clearing jamsAvoiding jams Clearing jams 238 Understanding jam messages and locations Use recommended paper Jam access area Printer control panel message What to do Clearing jams 240 ‑page jam, open automatic feeder top cover y.xx ‑page jam, clear standard bin y.xxClearing jams 241 ‑page jam, open rear door y.xx Clearing jams 242 ‑page jam, open front door y.xx Page Page ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, clear manual feeder y.xx Page ‑page jam, open tray x y.xx Clearing jams 249 Paper jam in the finisher bin Clearing jams 250 Paper jam in the finisher rear door Page Staple jam in the finisher Page Empty the standard bin Open the finisher rear door Page Page Cartridge, imaging unit mismatch 41.xy TroubleshootingUnderstanding the printer messages Cartridge low 88.xy Change paper source to custom type name load orientation Cartridge nearly low 88.xyCartridge very low, x estimated pages remain 88.xy Change paper source to custom string load orientation Close front door Troubleshooting 261Check tray x connection Complex page, some data may not have printed Error reading USB hub. Remove hub Configuration change, some held jobs were not restoredError reading USB drive. Remove USB Defective flash detected Fax Station Number not set up. Contact system administrator Fax partition inoperative. Contact system administratorFax Station Name not set up. Contact system administrator Fax memory full Incorrect paper size, open paper source Insufficient memory, some held jobs will not be restoredIncompatible tray x Insufficient memory to collate job Load paper source with custom type name paper orientation Insufficient memory to support Resource Save featureTroubleshooting 265 Load paper source with custom string paper orientation Load Manual Feeder with custom type name paper orientation Maintenance kit low 80.xyTroubleshooting 266 Load Manual Feeder with custom string paper orientation Memory full, cannot print faxes Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot send faxes Non‑Lexmark supply type, see User’s Guide 33.xy Parallel port x disabledTroubleshooting 268 Not enough free space in flash memory for resources Replace cartridge, 0 estimated pages remain 88.xy Remove paper from standard output binReplace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xy Restore held jobs? Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Replace unsupported cartridge 32.xy Smtp server not set up. Contact system administrator Scanner disabled by adminSerial port x disabled Some held jobs were not restored Supply needed to complete job Standard USB port disabledToo many flash options installed Too many trays attached Weblink server not set up. Contact system administrator Solving printer problemsUSB port x disabled Basic printer problems Troubleshooting 274 Troubleshooting 275 Printer display is blank Action Yes Step Problem is solved Go to step Option problemsTroubleshooting 276 Cannot detect internal option Tray problems Troubleshooting 277Step Problem is solved. Go to step Cannot detect memory card Internal Solutions Port does not operate correctlyTroubleshooting 278 USB/parallel interface card does not operate correctly Action Yes Step Go to step Problem is solved Paper feed problemsTroubleshooting 279 Paper frequently jams Troubleshooting 280 Solving print problemsPrinting problems Paper jam message remains after jam is cleared Error message about reading the flash drive appears Troubleshooting 281Print jobs do not print Troubleshooting 282 For Windows users Troubleshooting 283Confidential and other held jobs do not print For Macintosh users Settings General Settings Print Recovery Page Protect Off Troubleshooting 284Settings General Settings Print job takes longer than expected Troubleshooting 285 Job prints from the wrong tray or on the wrong paperIncorrect characters print Troubleshooting 286 Tray linking does not workLarge jobs do not collate Unexpected page breaks occur Print quality problemsTroubleshooting 287 Characters have jagged or uneven edges Troubleshooting 288 Printer is printing blank pages Troubleshooting 289 Clipped pages or images Prints on color transparencies appear dark when projected Troubleshooting 290Shadow images appear on prints Troubleshooting 291 Gray background on prints Troubleshooting 292 Incorrect margins on prints Troubleshooting 293 Paper curl Troubleshooting 294 Print irregularities Troubleshooting 295 Repeating defects appear on prints Troubleshooting 296 Print is too dark Troubleshooting 297 Print is too light Troubleshooting 298 Skewed print Troubleshooting 299 Printer is printing solid black pages Troubleshooting 300 Transparency print quality is poorStreaked horizontal lines appear on prints Troubleshooting 301 Streaked vertical lines appear on prints Troubleshooting 302 Horizontal voids appear on prints Troubleshooting 303 Vertical voids appear on prints Toner specks appear on prints Toner fog or background shading appears on prints Toner rubs off Solving copy problemsTroubleshooting 305 Uneven print density Copier does not respond Scanner unit does not close Troubleshooting 307 Poor copy quality Troubleshooting 308 Partial document or photo copies Troubleshooting 309 Solving fax problemsFax and e-mail functions are not set up Settings General Settings Run initial setup Yes Troubleshooting 310 Caller ID is not shownCannot send or receive a fax Troubleshooting 311 Troubleshooting 312 Can send but not receive faxes Yes Problem is solved Go to step 313 Troubleshooting 314 Click Settings Fax Settings Analog Fax SetupReceived fax has poor print quality Solving scanner problems Troubleshooting 315Scanner does not respond Step Change the file name. Go to step Troubleshooting 316Scan job was not successful Existing file check box Troubleshooting 317 Scanning takes too long or freezes the computer Troubleshooting 318 Poor scanned image quality Troubleshooting 319 Partial document or photo scansCannot scan from a computer Troubleshooting 320 Solving home screen applications problemsAn application error has occurred Click Settings Apps Apps Management System tab Log Tech Library Troubleshooting 321Contacting customer support Mail Product information Edition noticeLexmark International, Inc All rights reserved Trademarks 323 Product disposal Temperature informationNoise emission levels 324 Laser advisory label Static sensitivity noticeLaser notice 325 Mode Description Power consumption Watts Power consumptionProduct power consumption 326 Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada Regulatory notices for telecommunication terminal equipment Licensing noticesEuropean Community EC directives conformity 328 329 Using this product in Switzerland Utilisation de ce produit en Suisse330 Uso del prodotto in Svizzera Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Modular component notice Industry Canada Canada Exposure to radio frequency radiationIndustry Canada Canada 332 Taiwan NCC RF notice statement 333 334 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Lexmark International, Inc., Lexington, KY Limited warrantyLimited warranty service 335 Extent of limited warranty 336 Additional rights Patent acknowledgmentLimitation of liability 337 338 Index Symbols250‑sheet tray installing 45 550‑sheet tray installing NumericsPage Page FTP Page Page Page Page Page Page