Troubleshooting

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Reinstall missing or unresponsive cartridge [31.xy]

Try one or more of the following:

Check if the toner cartridge is missing. If missing, install the toner cartridge.

For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide.

If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it.

Note: If the message appears after reinstalling the supply, then the cartridge is defective. Replace the toner cartridge.

Reinstall missing or unresponsive imaging unit [31.xy]

Try one or more of the following:

Check if the imaging unit is missing. If missing, install the imaging unit.

For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide.

If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it.

Note: If the message appears after reinstalling the supply, then the imaging unit is defective. Replace the imaging unit.

Replace unsupported cartridge [32.xy]

Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace unsupported imaging unit [32.xy]

Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Restore held jobs?

Try one or more of the following:

From the printer control panel, touch Restore to restore all held jobs stored in the printer hard disk.

From the printer control panel, touch Do not restore if you do not want to restore any of the print jobs.

Scanner automatic feeder cover open

Close the ADF cover.

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Lexmark XM3100 Reinstall missing or unresponsive cartridge 31.xy, Reinstall missing or unresponsive imaging unit 31.xy