Lexmark XM3100 manual Solving print problems, Printing problems, Jammed pages are not reprinted

Troubleshooting 280

Paper jam message remains after jam is cleared

Action	Yes	No
Check the entire paper path for jammed paper.	Contact customer	The problem is solved.
a Remove any jammed paper.	support.

bFrom the printer control panel, touch Continue to clear the message.

Does the paper jam message remain?

Jammed pages are not reprinted

Action	Yes	No
Turn on Jam Recovery.	The problem is solved.	Contact customer
a From the home screen, navigate to:		support.

> Settings > General Settings > Print Recovery

bFrom the Jam Recovery menu, touch the arrows to scroll to On or

Auto.

cTouch Submit.

Do pages reprint after a jam?

Solving print problems

Printing problems

Multiple‑language PDF files do not print

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aCheck if the print options for the PDF output are set to embed all fonts.

For more information, see the documentation that came with Adobe Acrobat.

bGenerate a new PDF file, and then resend the print job.

Do the files print?
Step 2	The problem is solved. Contact customer
a Open the document you want to print in Adobe Acrobat.	support.

bClick File > Print > Advanced > Print As Image > OK > OK.

Do the files print?