Users Guide
September
Contents
Printing
Loading paper and specialty media
Paper and specialty media guide
Updating available options in the printer driver
Faxing 109
Copying
Mailing 102
Scanning 132
Securing the printer 219
Understanding the printer menus 140
Saving money and the environment 212
Maintaining the printer 223
Managing the printer 235
Clearing jams 238
Troubleshooting 259
322
Index 339
Safety information
Safety information
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Learning about the printer
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Selecting a location for the printer
Other countries and regions-See the printed
Printer configurations
Basic model
Using the Embedded Web Server
Configured model
Using the scanner glass
Using the ADF and scanner glass
Using the ADF
Understanding the basic functions of the scanner
Understanding the printer control panel
Using the printer control panel
Understanding the printer control panel
Use
Indicator light color and its corresponding printer status
Understanding the home screen
Features
Feature Description
Using the touch-screen buttons
Arrows View a list of options Copy It Print a copy
Other touch-screen buttons
For Windows users
Setting up and using the home screen applications
Finding the IP address of the computer
For Macintosh users
Finding the IP address of the printer
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Customizing the home screen
Activating the home screen applications
Setting up Forms and Favorites
Understanding the different applications
Finding information about the home screen applications
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Click Settings Apps Apps Management Card Copy
Using MyShortcut
Setting up Multi Send
Click Settings Apps Apps Management Scan to Network
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
UseTo
Exporting and importing a configuration
Setting up Remote Operator Panel
Click Settings Remote Operator Panel Settings
Click Submit
Additional printer setup
Installing internal options
Available internal options
Accessing the controller board
Installing a memory card
Close the shield, and then the access door
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Installing an optional card
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Installing an Internal Solutions Port
Long ISP cable
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Installing a printer hard disk
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Removing a printer hard disk
Installing hardware options
Order of installation
Installing optional trays
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Updating available options in the printer driver
Setting up the printer software
Installing the printer software
Open the printers folder
Attaching cables
Click Update Now ‑ Ask Printer
Add any installed hardware options, and then click OK
Windows 7 or earlier
Connection method is supported in your country or region
Networking
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
For Windows users
For Macintosh users
Select Ethernet connection, and then click Continue
Preparing to set up the printer on a wireless network
AppleTalk select your printer Add
Connecting the printer using the Wireless Setup Wizard
Using the Push Button Configuration method
Network/Ports Active NIC Auto Submit
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For Windows users
Setting up serial printing
Click Continue Finish
Click Properties
Printing a network setup
Verifying printer setup
Printing a menu settings
Reports Menu Settings
Loading paper and specialty media
Setting the paper size and type
Configuring Universal paper settings
Loading trays
Lglltr A4EXEC
LG Lltr A4 Exec
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ABC
Loading the multipurpose feeder
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Using the standard bin and paper stop
Linking and unlinking trays
Using the Embedded Web Server
Linking and unlinking trays
Creating a custom name for a paper type
Click Settings Paper Menu Custom Types
Configuring a custom name
Using the printer control panel
Assigning a custom paper type
Select a custom name you want to configure, and then touch
Paper Menu Custom Types
Tips on using transparencies
Using specialty media
Tips on using letterhead
Tips on using envelopes
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Tips on using card stock
Paper characteristics
Paper guidelines
Unacceptable paper
Moisture content
Fiber content
Selecting paper
Using recycled paper and other office papers
Selecting preprinted forms and letterhead
Storing paper
Supported paper sizes, types, and weights
Scanner Duplex 550 ‑sheet tray Feeder Glass Mode
Supported paper sizes
Paper and specialty media guide
Paper size Dimensions Staple finisher
Supported paper types and weights
Paper type 250 ‑ or Multipurpose feeder Duplex mode
Supported paper sizes
Supported paper types and weights
X 9.8
Paper type Staple finisher
Paper type Staple finisher Custom Type
Printing forms and a document
Adjusting toner darkness
Printing
Printing forms
Printing from a mobile device Printing from a flash drive
Click Settings Print Settings Quality Menu Toner Darkness
Settings Print Settings Quality Menu Toner Darkness
Printing from a flash drive
Supported flash drives and file types
Printing confidential and other held jobs
Storing print jobs in the printer
Recommended flash drives File type
Modifying confidential print settings
Printing confidential and other held jobs
Printing Touch Submit
Canceling a print job
Printing information pages
For Macintosh users
Making copies
Copying using the ADF
Copying
Making a quick copy
Copying on specialty media
Copying using the scanner glass
Copying photos
Copying on transparencies
Customizing copy settings
Copying on letterhead
Copying to a different size
Example 1 Copying on mixed paper sizes
Making copies using paper from a selected tray
Copying different paper sizes
Example 2 Copying on a single paper size
Copying on both sides of the paper duplexing
Reducing or enlarging copies
Copy to Letter Copy It
Adjusting copy quality
Collating copies
Copy Advanced Options Separator Sheets
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Select one of the following
Creating a custom copy job
Placing a header or footer on pages
Canceling a copy job
Placing information on copies
Placing an overlay message on each
Understanding the copy options
Collate
Content
Using the advanced options
Copies
Configuring e‑mail settings
Setting up the printer to e-mail
Setting up the e-mail function
Click Settings E-mail/FTP Settings E-mail Settings
Click Settings
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the printer control panel
Creating an e-mail shortcut
Mailing a document
Sending an e-mail using the printer control panel
Sending an e‑mail using a shortcut number
Mailing 104
Adding e-mail subject and message information
Customizing e-mail settings
Sending an e‑mail using the address book
Changing the output file type
Canceling an e-mail
Understanding the e-mail options
Resolution
Send As
Mailing 107
Setup
Scan Preview
Mailing 108
Setting up the printer to fax
Faxing
Faxing 109
Using the Embedded Web Server for fax setup
Initial fax setup
Using the printer control panel for fax setup
Click Settings Fax Settings Analog Fax Setup
Choosing a fax connection
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Scenario 1 Standard telephone line
Faxing 112
Connected to the same telephone wall jack
Faxing 113
Connected to different wall jacks
Faxing 114
Scenario 2 Digital Subscriber Line DSL
Faxing 115
Scenario 3 VoIP telephone service
Faxing 116
Setup 1 Printer is connected directly to a cable modem
Faxing 117
Faxing 118
Part name Part number Lexmark adapter plug 40X8519
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Connecting the printer to a wall jack in Germany
Faxing 121
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Settings Fax Settings Analog Fax Setup Answer On
Sending a fax using the printer control panel
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax
Sending a fax using the computer
Sending a fax using a shortcut number
Fax tab Enable fax
Sending a fax using the address book
Sending a fax at a scheduled time
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Click Settings Reports Click Fax Job Log or Fax Call Log
Customizing fax settings
Changing the fax resolution
Making a fax lighter or darker
Blocking junk faxes
Canceling an outgoing fax
Holding and forwarding faxes
Holding faxes
Understanding the fax options
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Click Settings Fax Settings
Forwarding a fax
Delayed Send
This option lets you send a fax at a later time or date
Faxing 131
Scanning
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning to an FTP address
Scanning to an FTP address using a shortcut number
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning an FTP using the address book
Scanning to a computer or flash drive
Scanning to a computer using the Embedded Web Server
Select your scan settings, and then click Next
Click Scan Profile Create Scan Profile
Setting up Scan to Computer
Scanning to a flash drive
Scanning 136 Select your printer from the list
Click Next Close
Understanding the scan options
Using the ScanBack Utility
Held jobs Profiles and Solutions select your scan profile
Scanning 137
Scanning 138
Scanning 139
Understanding the printer m enus
Menus list
Understanding the printer menus 140
Default Source
Default Source menu
Settings Help Manage Shortcuts Option Card Menu
Paper menu
Tray x Size
Paper Size/Type menu
Understanding the printer menus 142
Tray x Type
Understanding the printer menus 143
MP Feeder Size
MP Feeder Type
Manual Paper Type
Understanding the printer menus 144
Manual Paper Size
Manual Envelope Size
Paper Texture menu
Configure MP menu
Substitute Size menu
Understanding the printer menus 145
Understanding the printer menus 146
Paper Weight menu
Understanding the printer menus 147
Paper Loading menu
Understanding the printer menus 148
Custom Types menu
Understanding the printer menus 149
Custom Scan Sizes menu
Universal Setup menu
Custom Names menu
Understanding the printer menus 150
Reports Menu
Reports menu
Understanding the printer menus 151
Standard Network or Network x menu
Network/Ports menu
Active NIC menu
Understanding the printer menus 152
Understanding the printer menus 153
To access the menu, navigate to either of the following
Network Card menu
Understanding the printer menus 154
TCP/IP menu
Understanding the printer menus 155
Wireless menu
IPv6 menu
Understanding the printer menus 156
AppleTalk menu
Understanding the printer menus 157
Standard USB menu
Understanding the printer menus 158
Set Zone
Understanding the printer menus 159
Smtp Setup menu
Understanding the printer menus 160
Edit Security Setups menu
Security menu
Understanding the printer menus 161
Miscellaneous Security Settings menu
Understanding the printer menus 162
Disk Wiping menu
Use Wiping Mode Specify the mode for disk wiping Auto
Confidential Print menu
Understanding the printer menus 163
Security Audit Log menu
Set Date/Time menu
Understanding the printer menus 164
Understanding the printer menus 165
Settings menu
General Settings menu
Understanding the printer menus 166
Understanding the printer menus 167
Quiet Mode
Run Initial setup
Keyboard
Scan to PC Port Range
Understanding the printer menus 168
Paper Sizes
Displayed Information
Understanding the printer menus 169
Understanding the printer menus 170
Understanding the printer menus 171
Alarms
Timeouts
Understanding the printer menus 172
Error Recovery
Understanding the printer menus 173
Press Sleep Button
Print Recovery
Understanding the printer menus 174
Press and Hold Sleep Button
Content Source
Copy Settings menu
Content Type
Sides Duplex
Understanding the printer menus 176
Understanding the printer menus 177
General Fax Settings
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 178
Understanding the printer menus 179
Understanding the printer menus 180
Fax Send Settings
Resolution
Fax Cover
Understanding the printer menus 181
Dial Prefix
Understanding the printer menus 182
Fax Receive Settings
Understanding the printer menus 183
Understanding the printer menus 184
Fax Log Settings
Understanding the printer menus 185
Answer On
‑mail Settings menu
Speaker Settings
Understanding the printer menus 186
Understanding the printer menus 187
Format
Understanding the printer menus 188
Orientation
Understanding the printer menus 189
Understanding the printer menus 190
Use cc/bcc
FTP Settings menu
Understanding the printer menus 191
Understanding the printer menus 192
Understanding the printer menus 193
FTP bit Depth
File Name
Flash Drive menu
Scan Settings
Scan Settings menu items and their descriptions
Understanding the printer menus 194
Understanding the printer menus 195
Understanding the printer menus 196
Understanding the printer menus 197
Print Settings
Print Settings menu items and their descriptions
Copies
Understanding the printer menus 198
Print Settings
Setup menu
Understanding the printer menus 199
Resource Save
Finishing menu
Understanding the printer menus 200
Print All Order
Understanding the printer menus 201
Separator Source
Quality menu
Understanding the printer menus 202
Job Accounting menu
Understanding the printer menus 203
Utilities menu
Understanding the printer menus 204
XPS menu
PostScript menu
Understanding the printer menus 205
PCL Emul menu
Understanding the printer menus 206
PCL Emulation Settings
Understanding the printer menus 207
Understanding the printer menus 208
Tray Renumber
Font Size
Html menu
Understanding the printer menus 209
Scale
Understanding the printer menus 210
Help menu
Image menu
Menu item Description
Understanding the printer menus 211
Saving paper and toner
Using recycled paper
Saving money and the environment
Conserving supplies
Click Settings General Settings Quiet Mode select a setting
Using Eco‑Mode
Click Settings General Settings Eco‑Mode select a setting
Saving energy
Settings General Settings Timeouts Sleep Mode
Adjusting Sleep mode
Click Settings General Settings Timeouts
Saving money and the environment 214
Click Settings General Settings Sleep Button Settings
Using Hibernate Mode
Setting Hibernate Timeout
Saving money and the environment 215
Settings General Settings Timeouts Hibernate Timeout
Using Schedule Power Modes
Adjusting the brightness of the display
Click Settings General Settings Schedule Power Modes
Recycling Lexmark products
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark packaging
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Erasing volatile memory
Securing the printer
Statement of Volatility
Disposing of a printer hard disk
Touch Back Exit Config Menu
Using the printer control panel
Touch Wipe All Settings
Erasing non‑volatile memory
Click Settings Security Disk Encryption
Configuring printer hard disk encryption
Using the Embedded Web Server
Touch Disk Encryption Enable
Finding printer security information
Maintaining the printer
Cleaning the printer parts
Cleaning the printer
Maintaining the printer 223
Cleaning the scanner glass
Maintaining the printer 224
Close the scanner cover
Ordering supplies
Using genuine Lexmark parts and supplies
Checking the status of parts and supplies
Ordering a toner cartridge
Ordering staple cartridges
Ordering a maintenance kit
Ordering an imaging unit
Ordering an ADF separator roller
Replacing supplies
Estimated number of remaining pages
Storing supplies
Replacing the toner cartridge
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Replacing the imaging unit
Maintaining the printer 229
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Replacing the staple cartridge
Open the stapler door
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Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Managing the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
Managing the printer 237
Load paper properly
Clearing jams
Avoiding jams
Clearing jams 238
Understanding jam messages and locations
Use recommended paper
Jam access area Printer control panel message What to do
Clearing jams 240
‑page jam, open automatic feeder top cover y.xx
‑page jam, clear standard bin y.xx
Clearing jams 241
‑page jam, open rear door y.xx
Clearing jams 242
‑page jam, open front door y.xx
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Page
‑page jam, remove tray 1 to clear duplex y.xx
‑page jam, clear manual feeder y.xx
Page
‑page jam, open tray x y.xx
Clearing jams 249
Paper jam in the finisher bin
Clearing jams 250
Paper jam in the finisher rear door
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Staple jam in the finisher
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Empty the standard bin
Open the finisher rear door
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Cartridge, imaging unit mismatch 41.xy
Troubleshooting
Understanding the printer messages
Cartridge low 88.xy
Change paper source to custom type name load orientation
Cartridge nearly low 88.xy
Cartridge very low, x estimated pages remain 88.xy
Change paper source to custom string load orientation
Close front door
Troubleshooting 261
Check tray x connection
Complex page, some data may not have printed
Error reading USB hub. Remove hub
Configuration change, some held jobs were not restored
Error reading USB drive. Remove USB
Defective flash detected
Fax Station Number not set up. Contact system administrator
Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Fax memory full
Incorrect paper size, open paper source
Insufficient memory, some held jobs will not be restored
Incompatible tray x
Insufficient memory to collate job
Load paper source with custom type name paper orientation
Insufficient memory to support Resource Save feature
Troubleshooting 265
Load paper source with custom string paper orientation
Load Manual Feeder with custom type name paper orientation
Maintenance kit low 80.xy
Troubleshooting 266
Load Manual Feeder with custom string paper orientation
Memory full, cannot print faxes
Network x software error
No analog phone line connected to modem, fax is disabled
Memory full, cannot send faxes
Non‑Lexmark supply type, see User’s Guide 33.xy
Parallel port x disabled
Troubleshooting 268
Not enough free space in flash memory for resources
Replace cartridge, 0 estimated pages remain 88.xy
Remove paper from standard output bin
Replace defective imaging unit 31.xy
Replace imaging unit, 0 estimated pages remain 84.xy
Restore held jobs?
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Replace unsupported cartridge 32.xy
Smtp server not set up. Contact system administrator
Scanner disabled by admin
Serial port x disabled
Some held jobs were not restored
Supply needed to complete job
Standard USB port disabled
Too many flash options installed
Too many trays attached
Weblink server not set up. Contact system administrator
Solving printer problems
USB port x disabled
Basic printer problems
Troubleshooting 274
Troubleshooting 275
Printer display is blank
Action Yes Step Problem is solved Go to step
Option problems
Troubleshooting 276
Cannot detect internal option
Tray problems
Troubleshooting 277
Step Problem is solved. Go to step
Cannot detect memory card
Internal Solutions Port does not operate correctly
Troubleshooting 278
USB/parallel interface card does not operate correctly
Action Yes Step Go to step Problem is solved
Paper feed problems
Troubleshooting 279
Paper frequently jams
Troubleshooting 280
Solving print problems
Printing problems
Paper jam message remains after jam is cleared
Error message about reading the flash drive appears
Troubleshooting 281
Print jobs do not print
Troubleshooting 282
For Windows users
Troubleshooting 283
Confidential and other held jobs do not print
For Macintosh users
Settings General Settings Print Recovery Page Protect Off
Troubleshooting 284
Settings General Settings
Print job takes longer than expected
Troubleshooting 285
Job prints from the wrong tray or on the wrong paper
Incorrect characters print
Troubleshooting 286
Tray linking does not work
Large jobs do not collate
Unexpected page breaks occur
Print quality problems
Troubleshooting 287
Characters have jagged or uneven edges
Troubleshooting 288
Printer is printing blank pages
Troubleshooting 289
Clipped pages or images
Prints on color transparencies appear dark when projected
Troubleshooting 290
Shadow images appear on prints
Troubleshooting 291
Gray background on prints
Troubleshooting 292
Incorrect margins on prints
Troubleshooting 293
Paper curl
Troubleshooting 294
Print irregularities
Troubleshooting 295
Repeating defects appear on prints
Troubleshooting 296
Print is too dark
Troubleshooting 297
Print is too light
Troubleshooting 298
Skewed print
Troubleshooting 299
Printer is printing solid black pages
Troubleshooting 300
Transparency print quality is poor
Streaked horizontal lines appear on prints
Troubleshooting 301
Streaked vertical lines appear on prints
Troubleshooting 302
Horizontal voids appear on prints
Troubleshooting 303
Vertical voids appear on prints
Toner specks appear on prints
Toner fog or background shading appears on prints
Toner rubs off
Solving copy problems
Troubleshooting 305
Uneven print density
Copier does not respond
Scanner unit does not close
Troubleshooting 307
Poor copy quality
Troubleshooting 308
Partial document or photo copies
Troubleshooting 309
Solving fax problems
Fax and e-mail functions are not set up
Settings General Settings Run initial setup Yes
Troubleshooting 310
Caller ID is not shown
Cannot send or receive a fax
Troubleshooting 311
Troubleshooting 312
Can send but not receive faxes
Yes Problem is solved Go to step
313
Troubleshooting 314
Click Settings Fax Settings Analog Fax Setup
Received fax has poor print quality
Solving scanner problems
Troubleshooting 315
Scanner does not respond
Step Change the file name. Go to step
Troubleshooting 316
Scan job was not successful
Existing file check box
Troubleshooting 317
Scanning takes too long or freezes the computer
Troubleshooting 318
Poor scanned image quality
Troubleshooting 319
Partial document or photo scans
Cannot scan from a computer
Troubleshooting 320
Solving home screen applications problems
An application error has occurred
Click Settings Apps Apps Management System tab Log
Tech Library
Troubleshooting 321
Contacting customer support
Mail
Product information
Edition notice
Lexmark International, Inc All rights reserved
Trademarks
323
Product disposal
Temperature information
Noise emission levels
324
Laser advisory label
Static sensitivity notice
Laser notice
325
Mode Description Power consumption Watts
Power consumption
Product power consumption
326
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
Regulatory notices for telecommunication terminal equipment
Licensing notices
European Community EC directives conformity
328
329
Using this product in Switzerland
Utilisation de ce produit en Suisse
330
Uso del prodotto in Svizzera
Regulatory notices for wireless products
Verwendung dieses Produkts in der Schweiz
Modular component notice
Industry Canada Canada
Exposure to radio frequency radiation
Industry Canada Canada
332
Taiwan NCC RF notice statement
333
334
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Lexmark International, Inc., Lexington, KY
Limited warranty
Limited warranty service
335
Extent of limited warranty
336
Additional rights
Patent acknowledgment
Limitation of liability
337
338
Index
Symbols
250‑sheet tray installing 45 550‑sheet tray installing
Numerics
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FTP
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