September
Users Guide
Contents
Updating available options in the printer driver
Loading paper and specialty media
Paper and specialty media guide
Printing
Scanning 132
Copying
Mailing 102
Faxing 109
Maintaining the printer 223
Understanding the printer menus 140
Saving money and the environment 212
Securing the printer 219
Clearing jams 238
Managing the printer 235
322
Troubleshooting 259
Index 339
Safety information
Safety information
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What are you looking for? Find it here
Learning about the printer
Finding information about the printer
Learning about the printer
Other countries and regions-See the printed
Selecting a location for the printer
Printer configurations
Basic model
Configured model
Using the Embedded Web Server
Understanding the basic functions of the scanner
Using the ADF and scanner glass
Using the ADF
Using the scanner glass
Use
Using the printer control panel
Understanding the printer control panel
Understanding the printer control panel
Understanding the home screen
Indicator light color and its corresponding printer status
Feature Description
Features
Arrows View a list of options Copy It Print a copy
Using the touch-screen buttons
Other touch-screen buttons
For Macintosh users
Setting up and using the home screen applications
Finding the IP address of the computer
For Windows users
Customizing the home screen
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Finding the IP address of the printer
Finding information about the home screen applications
Setting up Forms and Favorites
Understanding the different applications
Activating the home screen applications
Click Settings Apps Apps Management Forms and Favorites
Setting up Card Copy
Click Settings Apps Apps Management Card Copy
Setting up Multi Send
Using MyShortcut
UseTo
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
Click Settings Apps Apps Management Scan to Network
Setting up Remote Operator Panel
Exporting and importing a configuration
Click Settings Remote Operator Panel Settings
Click Submit
Installing internal options
Additional printer setup
Available internal options
Accessing the controller board
Close the shield, and then the access door
Installing a memory card
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Installing an optional card
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Installing an Internal Solutions Port
Long ISP cable
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Installing a printer hard disk
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Removing a printer hard disk
Order of installation
Installing hardware options
Installing optional trays
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Open the printers folder
Setting up the printer software
Installing the printer software
Updating available options in the printer driver
Windows 7 or earlier
Click Update Now ‑ Ask Printer
Add any installed hardware options, and then click OK
Attaching cables
Connection method is supported in your country or region
For Windows users
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Networking
Select Ethernet connection, and then click Continue
For Macintosh users
AppleTalk select your printer Add
Preparing to set up the printer on a wireless network
Using the Push Button Configuration method
Connecting the printer using the Wireless Setup Wizard
Network/Ports Active NIC Auto Submit
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For Windows users
Setting up serial printing
Click Properties
Click Continue Finish
Reports Menu Settings
Verifying printer setup
Printing a menu settings
Printing a network setup
Loading trays
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
Lglltr A4EXEC
LG Lltr A4 Exec
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ABC
Loading the multipurpose feeder
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Using the standard bin and paper stop
Creating a custom name for a paper type
Using the Embedded Web Server
Linking and unlinking trays
Linking and unlinking trays
Assigning a custom paper type
Configuring a custom name
Using the printer control panel
Click Settings Paper Menu Custom Types
Paper Menu Custom Types
Select a custom name you want to configure, and then touch
Tips on using envelopes
Using specialty media
Tips on using letterhead
Tips on using transparencies
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Paper characteristics
Tips on using card stock
Paper guidelines
Selecting paper
Moisture content
Fiber content
Unacceptable paper
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Supported paper sizes
Supported paper sizes, types, and weights
Scanner Duplex 550 ‑sheet tray Feeder Glass Mode
Storing paper
Paper and specialty media guide
Supported paper sizes
Supported paper types and weights
Paper type 250 ‑ or Multipurpose feeder Duplex mode
Paper size Dimensions Staple finisher
X 9.8
Supported paper types and weights
Paper type Staple finisher
Paper type Staple finisher Custom Type
Printing forms
Adjusting toner darkness
Printing
Printing forms and a document
Printing from a flash drive
Click Settings Print Settings Quality Menu Toner Darkness
Settings Print Settings Quality Menu Toner Darkness
Printing from a mobile device Printing from a flash drive
Supported flash drives and file types
Storing print jobs in the printer
Printing confidential and other held jobs
Recommended flash drives File type
Printing confidential and other held jobs
Modifying confidential print settings
Printing Touch Submit
Printing information pages
Canceling a print job
For Macintosh users
Making a quick copy
Copying using the ADF
Copying
Making copies
Copying on transparencies
Copying using the scanner glass
Copying photos
Copying on specialty media
Copying on letterhead
Customizing copy settings
Copying to a different size
Example 2 Copying on a single paper size
Making copies using paper from a selected tray
Copying different paper sizes
Example 1 Copying on mixed paper sizes
Reducing or enlarging copies
Copying on both sides of the paper duplexing
Copy to Letter Copy It
Collating copies
Adjusting copy quality
Select one of the following
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Copy Advanced Options Separator Sheets
Creating a custom copy job
Placing an overlay message on each
Canceling a copy job
Placing information on copies
Placing a header or footer on pages
Understanding the copy options
Copies
Content
Using the advanced options
Collate
Click Settings E-mail/FTP Settings E-mail Settings
Setting up the printer to e-mail
Setting up the e-mail function
Configuring e‑mail settings
Creating an e-mail shortcut
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the printer control panel
Click Settings
Mailing 104
Sending an e-mail using the printer control panel
Sending an e‑mail using a shortcut number
Mailing a document
Changing the output file type
Customizing e-mail settings
Sending an e‑mail using the address book
Adding e-mail subject and message information
Understanding the e-mail options
Canceling an e-mail
Send As
Resolution
Mailing 107
Scan Preview
Setup
Mailing 108
Faxing
Setting up the printer to fax
Faxing 109
Click Settings Fax Settings Analog Fax Setup
Initial fax setup
Using the printer control panel for fax setup
Using the Embedded Web Server for fax setup
Scenario 1 Standard telephone line
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Choosing a fax connection
Connected to the same telephone wall jack
Faxing 112
Connected to different wall jacks
Faxing 113
Faxing 114
Faxing 115
Scenario 2 Digital Subscriber Line DSL
Faxing 116
Scenario 3 VoIP telephone service
Faxing 117
Setup 1 Printer is connected directly to a cable modem
Faxing 118
Part name Part number Lexmark adapter plug 40X8519
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Faxing 121
Connecting the printer to a wall jack in Germany
Setting the outgoing fax name and number
Connecting to a distinctive ring service
Settings Fax Settings Analog Fax Setup Answer On
Sending a fax
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax using the printer control panel
Sending a fax using a shortcut number
Sending a fax using the computer
Fax tab Enable fax
Sending a fax at a scheduled time
Sending a fax using the address book
Creating shortcuts
Click Settings Manage Shortcuts Fax Shortcut Setup
Making a fax lighter or darker
Customizing fax settings
Changing the fax resolution
Click Settings Reports Click Fax Job Log or Fax Call Log
Holding faxes
Canceling an outgoing fax
Holding and forwarding faxes
Blocking junk faxes
Forwarding a fax
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Click Settings Fax Settings
Understanding the fax options
This option lets you send a fax at a later time or date
Delayed Send
Faxing 131
Scanning to an FTP address
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning
Scanning an FTP using the address book
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning to an FTP address using a shortcut number
Click Scan Profile Create Scan Profile
Scanning to a computer using the Embedded Web Server
Select your scan settings, and then click Next
Scanning to a computer or flash drive
Setting up Scan to Computer
Scanning 136 Select your printer from the list
Scanning to a flash drive
Click Next Close
Scanning 137
Using the ScanBack Utility
Held jobs Profiles and Solutions select your scan profile
Understanding the scan options
Scanning 138
Scanning 139
Menus list
Understanding the printer m enus
Understanding the printer menus 140
Paper menu
Default Source menu
Settings Help Manage Shortcuts Option Card Menu
Default Source
Tray x Type
Paper Size/Type menu
Understanding the printer menus 142
Tray x Size
MP Feeder Size
Understanding the printer menus 143
MP Feeder Type
Manual Envelope Size
Understanding the printer menus 144
Manual Paper Size
Manual Paper Type
Understanding the printer menus 145
Configure MP menu
Substitute Size menu
Paper Texture menu
Understanding the printer menus 146
Understanding the printer menus 147
Paper Weight menu
Understanding the printer menus 148
Paper Loading menu
Understanding the printer menus 149
Custom Types menu
Understanding the printer menus 150
Universal Setup menu
Custom Names menu
Custom Scan Sizes menu
Reports menu
Reports Menu
Understanding the printer menus 151
Understanding the printer menus 152
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Understanding the printer menus 153
Network Card menu
To access the menu, navigate to either of the following
Understanding the printer menus 154
Understanding the printer menus 155
TCP/IP menu
IPv6 menu
Wireless menu
Understanding the printer menus 156
Understanding the printer menus 157
AppleTalk menu
Understanding the printer menus 158
Standard USB menu
Set Zone
Understanding the printer menus 159
Understanding the printer menus 160
Smtp Setup menu
Security menu
Edit Security Setups menu
Understanding the printer menus 161
Understanding the printer menus 162
Miscellaneous Security Settings menu
Understanding the printer menus 163
Use Wiping Mode Specify the mode for disk wiping Auto
Confidential Print menu
Disk Wiping menu
Set Date/Time menu
Security Audit Log menu
Understanding the printer menus 164
Understanding the printer menus 165
General Settings menu
Settings menu
Understanding the printer menus 166
Keyboard
Quiet Mode
Run Initial setup
Understanding the printer menus 167
Displayed Information
Understanding the printer menus 168
Paper Sizes
Scan to PC Port Range
Understanding the printer menus 169
Understanding the printer menus 170
Understanding the printer menus 171
Timeouts
Alarms
Understanding the printer menus 172
Understanding the printer menus 173
Error Recovery
Press and Hold Sleep Button
Print Recovery
Understanding the printer menus 174
Press Sleep Button
Sides Duplex
Copy Settings menu
Content Type
Content Source
Understanding the printer menus 176
Understanding the printer menus 177
Understanding the printer menus 178
Fax Settings menu
Fax Mode Analog Fax Setup menu
General Fax Settings
Understanding the printer menus 179
Fax Cover
Fax Send Settings
Resolution
Understanding the printer menus 180
Dial Prefix
Understanding the printer menus 181
Understanding the printer menus 182
Understanding the printer menus 183
Fax Receive Settings
Understanding the printer menus 184
Understanding the printer menus 185
Fax Log Settings
Understanding the printer menus 186
‑mail Settings menu
Speaker Settings
Answer On
Format
Understanding the printer menus 187
Orientation
Understanding the printer menus 188
Understanding the printer menus 189
Use cc/bcc
Understanding the printer menus 190
Understanding the printer menus 191
FTP Settings menu
Understanding the printer menus 192
FTP bit Depth
Understanding the printer menus 193
File Name
Understanding the printer menus 194
Scan Settings
Scan Settings menu items and their descriptions
Flash Drive menu
Understanding the printer menus 195
Understanding the printer menus 196
Copies
Print Settings
Print Settings menu items and their descriptions
Understanding the printer menus 197
Understanding the printer menus 198
Setup menu
Print Settings
Understanding the printer menus 199
Print All Order
Finishing menu
Understanding the printer menus 200
Resource Save
Separator Source
Understanding the printer menus 201
Understanding the printer menus 202
Quality menu
Understanding the printer menus 203
Job Accounting menu
Understanding the printer menus 204
Utilities menu
PostScript menu
XPS menu
Understanding the printer menus 205
Understanding the printer menus 206
PCL Emul menu
Understanding the printer menus 207
PCL Emulation Settings
Tray Renumber
Understanding the printer menus 208
Scale
Html menu
Understanding the printer menus 209
Font Size
Menu item Description
Help menu
Image menu
Understanding the printer menus 210
Understanding the printer menus 211
Conserving supplies
Using recycled paper
Saving money and the environment
Saving paper and toner
Saving energy
Using Eco‑Mode
Click Settings General Settings Eco‑Mode select a setting
Click Settings General Settings Quiet Mode select a setting
Saving money and the environment 214
Adjusting Sleep mode
Click Settings General Settings Timeouts
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 215
Using Hibernate Mode
Setting Hibernate Timeout
Click Settings General Settings Sleep Button Settings
Click Settings General Settings Schedule Power Modes
Using Schedule Power Modes
Adjusting the brightness of the display
Settings General Settings Timeouts Hibernate Timeout
Recycling Lexmark packaging
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark products
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Disposing of a printer hard disk
Securing the printer
Statement of Volatility
Erasing volatile memory
Erasing non‑volatile memory
Using the printer control panel
Touch Wipe All Settings
Touch Back Exit Config Menu
Touch Disk Encryption Enable
Configuring printer hard disk encryption
Using the Embedded Web Server
Click Settings Security Disk Encryption
Finding printer security information
Maintaining the printer 223
Cleaning the printer parts
Cleaning the printer
Maintaining the printer
Maintaining the printer 224
Cleaning the scanner glass
Close the scanner cover
Ordering a toner cartridge
Using genuine Lexmark parts and supplies
Checking the status of parts and supplies
Ordering supplies
Ordering an ADF separator roller
Ordering a maintenance kit
Ordering an imaging unit
Ordering staple cartridges
Replacing the toner cartridge
Estimated number of remaining pages
Storing supplies
Replacing supplies
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Maintaining the printer 229
Replacing the imaging unit
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Open the stapler door
Replacing the staple cartridge
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Before moving the printer
Moving the printer
Shipping the printer
Moving the printer to another location
Checking the virtual display
Finding advanced networking and administrator information
Setting up e‑mail alerts
Managing the printer
Notification Description
Click Settings Print Settings Supply Notifications
Settings General Settings Factory Defaults Restore Now
Restoring factory default settings
Managing the printer 237
Clearing jams 238
Clearing jams
Avoiding jams
Load paper properly
Use recommended paper
Understanding jam messages and locations
Clearing jams 240
Jam access area Printer control panel message What to do
‑page jam, clear standard bin y.xx
‑page jam, open automatic feeder top cover y.xx
Clearing jams 241
Clearing jams 242
‑page jam, open rear door y.xx
‑page jam, open front door y.xx
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Page
‑page jam, remove tray 1 to clear duplex y.xx
‑page jam, clear manual feeder y.xx
Page
Clearing jams 249
‑page jam, open tray x y.xx
Clearing jams 250
Paper jam in the finisher bin
Paper jam in the finisher rear door
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Staple jam in the finisher
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Empty the standard bin
Open the finisher rear door
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Cartridge low 88.xy
Troubleshooting
Understanding the printer messages
Cartridge, imaging unit mismatch 41.xy
Change paper source to custom string load orientation
Cartridge nearly low 88.xy
Cartridge very low, x estimated pages remain 88.xy
Change paper source to custom type name load orientation
Complex page, some data may not have printed
Troubleshooting 261
Check tray x connection
Close front door
Defective flash detected
Configuration change, some held jobs were not restored
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Fax memory full
Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
Insufficient memory to collate job
Insufficient memory, some held jobs will not be restored
Incompatible tray x
Incorrect paper size, open paper source
Load paper source with custom string paper orientation
Insufficient memory to support Resource Save feature
Troubleshooting 265
Load paper source with custom type name paper orientation
Load Manual Feeder with custom string paper orientation
Maintenance kit low 80.xy
Troubleshooting 266
Load Manual Feeder with custom type name paper orientation
Memory full, cannot send faxes
Network x software error
No analog phone line connected to modem, fax is disabled
Memory full, cannot print faxes
Not enough free space in flash memory for resources
Parallel port x disabled
Troubleshooting 268
Non‑Lexmark supply type, see User’s Guide 33.xy
Replace imaging unit, 0 estimated pages remain 84.xy
Remove paper from standard output bin
Replace defective imaging unit 31.xy
Replace cartridge, 0 estimated pages remain 88.xy
Replace unsupported cartridge 32.xy
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Restore held jobs?
Some held jobs were not restored
Scanner disabled by admin
Serial port x disabled
Smtp server not set up. Contact system administrator
Too many trays attached
Standard USB port disabled
Too many flash options installed
Supply needed to complete job
Basic printer problems
Solving printer problems
USB port x disabled
Weblink server not set up. Contact system administrator
Troubleshooting 274
Printer display is blank
Troubleshooting 275
Cannot detect internal option
Option problems
Troubleshooting 276
Action Yes Step Problem is solved Go to step
Troubleshooting 277
Tray problems
Step Problem is solved. Go to step
USB/parallel interface card does not operate correctly
Internal Solutions Port does not operate correctly
Troubleshooting 278
Cannot detect memory card
Paper frequently jams
Paper feed problems
Troubleshooting 279
Action Yes Step Go to step Problem is solved
Paper jam message remains after jam is cleared
Solving print problems
Printing problems
Troubleshooting 280
Troubleshooting 281
Error message about reading the flash drive appears
Print jobs do not print
Troubleshooting 282
For Macintosh users
Troubleshooting 283
Confidential and other held jobs do not print
For Windows users
Print job takes longer than expected
Troubleshooting 284
Settings General Settings
Settings General Settings Print Recovery Page Protect Off
Job prints from the wrong tray or on the wrong paper
Troubleshooting 285
Incorrect characters print
Tray linking does not work
Troubleshooting 286
Large jobs do not collate
Characters have jagged or uneven edges
Print quality problems
Troubleshooting 287
Unexpected page breaks occur
Printer is printing blank pages
Troubleshooting 288
Clipped pages or images
Troubleshooting 289
Troubleshooting 290
Prints on color transparencies appear dark when projected
Shadow images appear on prints
Gray background on prints
Troubleshooting 291
Incorrect margins on prints
Troubleshooting 292
Paper curl
Troubleshooting 293
Print irregularities
Troubleshooting 294
Repeating defects appear on prints
Troubleshooting 295
Print is too dark
Troubleshooting 296
Print is too light
Troubleshooting 297
Skewed print
Troubleshooting 298
Printer is printing solid black pages
Troubleshooting 299
Transparency print quality is poor
Troubleshooting 300
Streaked horizontal lines appear on prints
Streaked vertical lines appear on prints
Troubleshooting 301
Horizontal voids appear on prints
Troubleshooting 302
Vertical voids appear on prints
Troubleshooting 303
Toner fog or background shading appears on prints
Toner specks appear on prints
Uneven print density
Solving copy problems
Troubleshooting 305
Toner rubs off
Scanner unit does not close
Copier does not respond
Poor copy quality
Troubleshooting 307
Partial document or photo copies
Troubleshooting 308
Settings General Settings Run initial setup Yes
Solving fax problems
Fax and e-mail functions are not set up
Troubleshooting 309
Caller ID is not shown
Troubleshooting 310
Cannot send or receive a fax
Troubleshooting 311
Can send but not receive faxes
Troubleshooting 312
313
Yes Problem is solved Go to step
Click Settings Fax Settings Analog Fax Setup
Troubleshooting 314
Received fax has poor print quality
Troubleshooting 315
Solving scanner problems
Scanner does not respond
Existing file check box
Troubleshooting 316
Scan job was not successful
Step Change the file name. Go to step
Scanning takes too long or freezes the computer
Troubleshooting 317
Poor scanned image quality
Troubleshooting 318
Partial document or photo scans
Troubleshooting 319
Cannot scan from a computer
Click Settings Apps Apps Management System tab Log
Solving home screen applications problems
An application error has occurred
Troubleshooting 320
Mail
Troubleshooting 321
Contacting customer support
Tech Library
Edition notice
Product information
Lexmark International, Inc All rights reserved
323
Trademarks
324
Temperature information
Noise emission levels
Product disposal
325
Static sensitivity notice
Laser notice
Laser advisory label
326
Power consumption
Product power consumption
Mode Description Power consumption Watts
Avis de conformité aux normes de l’industrie du Canada
Industry Canada compliance statement
328
Licensing notices
European Community EC directives conformity
Regulatory notices for telecommunication terminal equipment
329
Utilisation de ce produit en Suisse
Using this product in Switzerland
330
Modular component notice
Regulatory notices for wireless products
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
332
Exposure to radio frequency radiation
Industry Canada Canada
Industry Canada Canada
333
Taiwan NCC RF notice statement
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
334
335
Limited warranty
Limited warranty service
Lexmark International, Inc., Lexington, KY
336
Extent of limited warranty
337
Patent acknowledgment
Limitation of liability
Additional rights
338
Numerics
Symbols
250‑sheet tray installing 45 550‑sheet tray installing
Index
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